You've Just Been Made CEO of Qantas
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You've Just Been Made CEO of Qantas
You have just been made CEO of Qantas. It seems there are a lot of issues. What would you do to change things? No slagging off please, let's keep this sensible.
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I would have all the pilots examined in literacy, mathematics, physics, and aeronautical subjects, all over again, no matter who they are.
Then I would sack all of the high-school drop-outs and pay the others more to do their job with pride.
The rest would be replaced with pilots of a higher standard, if they could be found. If not, no worries, just farm off some of the less-important flying to Jetstar for a while.
Oh and I'd pay the haggard, old boiler hosties to leave, along with all the flouncing, mincing poofs and cranky cadets.
Then I would sack all of the high-school drop-outs and pay the others more to do their job with pride.
The rest would be replaced with pilots of a higher standard, if they could be found. If not, no worries, just farm off some of the less-important flying to Jetstar for a while.
Oh and I'd pay the haggard, old boiler hosties to leave, along with all the flouncing, mincing poofs and cranky cadets.
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If you want to keep this sensible, I would first of all award myself and senior managers with a 50% pay cut to gain credibility with the staff. If the mangers refused to accept they would be replaced. I would then get an independent company in to do an audit of the company to rid itself of deadwood and duplication to increase efficiency. Other areas that I would attack would be contracting out the baggage services. Front line staff would be kept on and possibly increased. Heavy maintenance would be moved to Avalon, freeing up all of that space at Sydney and the associated rent. IT systems would get a thorough overhaul. The route structure would also be seriously examined. Just where do you stop??
Evertonian
Hang on. Do you want to become the first living person to become a Saint, or do you want to make it the most profitable airline in the world? Can't have it both ways. 
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I would have all the pilots examined in literacy, mathematics, physics, and aeronautical subjects, all over again, no matter who they are.
Then I would sack all of the high-school drop-outs and pay the others more to do their job with pride.
Then I would sack all of the high-school drop-outs and pay the others more to do their job with pride.
If not, no worries, just farm off some of the less-important flying to Jetstar for a while.
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Interesting...Some of the most competent pilots I've flown with are "high school dropouts"
IMHO it just makes them more determined to succeed. And just as proud, if not prouder of their achievements.
Let's get rid of the poofs, Asian, Catholic, haemophiliac, peanut allergic pilots while we're at it
Well done, Lord Snot! Not....
IMHO it just makes them more determined to succeed. And just as proud, if not prouder of their achievements.
Oh and I'd pay the haggard, old boiler hosties to leave, along with all the flouncing, mincing poofs and cranky cadets.
Well done, Lord Snot! Not....
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Hold frequent press conferences predicting dark times ahead unless costs can be cut. Make threats about moving jobs offshore if cuts can not be made to expenditure. Award self big bonuses based on those cuts. Set up some subsidiaries within the company to compete with the legacy workers. Let them fight amongst themselves about who can do it cheapest and not lose their jobs creating disunity therefore reducing chances of anyone standing up to my bullying.
Continue this cycle until there is no meat left on the skeleton. Then parachute out and leave it to the shareholders to work out where their airline went.
After an extended holiday, come back as a consultant on 20K per day plus expenses to help solve the woes.
(Why change a proven model?)
Continue this cycle until there is no meat left on the skeleton. Then parachute out and leave it to the shareholders to work out where their airline went.
After an extended holiday, come back as a consultant on 20K per day plus expenses to help solve the woes.
(Why change a proven model?)
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I'd hire 'Leo Hairy Camel' aka M O'leary of Ryanair as Managing Director and give you guys a real scare!!!
You'd all give up flying and go fishing.. no stress, no jetlag, no airline even?
Shags
You'd all give up flying and go fishing.. no stress, no jetlag, no airline even?
Shags
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Remove the fuel surcharge on staff travel tickets. After all, those seats would otherwise be empty. That's just ripping the staff off. And they wonder why the staff are so disengaged. Policies like this certainly don't help.
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As a START...
Just as a start:
1. Announce a 20 % DECREASE to my outrageous and unethical salary. I will do this in order to provide all employees of the QF Group with the LEADERSHIP that has been lacking for sometime now...
What is good for them is good for me! If my employees see that I am willing to make financial concessions - so might they.... Given my extraordinarily high salary - a 20% cut will not effect my lifestyle any where near as much as it may effect the lifestyle's of some of my employees...
This will show them that I truly understand their position and that I too am willing to make concessions to ensure the long term viability of the Airline...
2. I will treat my employees (in particular my Cabin Crew, Engineers and Pilots) with far greater respect. If I treat them with respect they will work harder for the company. If my employee groups are happy and highly motivated our product and service will improve dramatically...this will quickly result in greater customer satisfaction and therefore greater profits for the company..
3. I will engage the 'Senior Officers' of the company - AIRCRAFT CAPTAINS...and instill a much greater sense of team within the pilot body. It may be dangerous to only listen to a few of the Senior Pilots who always have my ear... I would do this by initiating meetings between senior management and the Senior Aircraft Captains, with or without the Chief Pilot present - importantly, I wish to hear what they all have to say regarding the company, it's product and the pilot's perceptions of it's current direction. What are their concerns? How can we do a better job? How can we save more money? Noting that most of my Aircraft Captains have worked for Qantas for far longer than I - Maybe they will have something constructive to suggest...if not - at least I have given them the opportunity...At least they will feel like they are being ENGAGED...
4. I would stop paying my senior pilots performance bonuses..Why? - Because they are eating their young and thinking of themselves when making many of their decisions.... They are providing EXTREMELY POOR LEADERSHIP to the entire pilot body which is creating much anger and DISTRUST....we cannot afford to have so much distrust in our organisation....particulary at the operational level! Unfortunately, they have been loyal towards management - and disloyal towards the group they should represent....
1. Announce a 20 % DECREASE to my outrageous and unethical salary. I will do this in order to provide all employees of the QF Group with the LEADERSHIP that has been lacking for sometime now...
What is good for them is good for me! If my employees see that I am willing to make financial concessions - so might they.... Given my extraordinarily high salary - a 20% cut will not effect my lifestyle any where near as much as it may effect the lifestyle's of some of my employees...
This will show them that I truly understand their position and that I too am willing to make concessions to ensure the long term viability of the Airline...
2. I will treat my employees (in particular my Cabin Crew, Engineers and Pilots) with far greater respect. If I treat them with respect they will work harder for the company. If my employee groups are happy and highly motivated our product and service will improve dramatically...this will quickly result in greater customer satisfaction and therefore greater profits for the company..
3. I will engage the 'Senior Officers' of the company - AIRCRAFT CAPTAINS...and instill a much greater sense of team within the pilot body. It may be dangerous to only listen to a few of the Senior Pilots who always have my ear... I would do this by initiating meetings between senior management and the Senior Aircraft Captains, with or without the Chief Pilot present - importantly, I wish to hear what they all have to say regarding the company, it's product and the pilot's perceptions of it's current direction. What are their concerns? How can we do a better job? How can we save more money? Noting that most of my Aircraft Captains have worked for Qantas for far longer than I - Maybe they will have something constructive to suggest...if not - at least I have given them the opportunity...At least they will feel like they are being ENGAGED...
4. I would stop paying my senior pilots performance bonuses..Why? - Because they are eating their young and thinking of themselves when making many of their decisions.... They are providing EXTREMELY POOR LEADERSHIP to the entire pilot body which is creating much anger and DISTRUST....we cannot afford to have so much distrust in our organisation....particulary at the operational level! Unfortunately, they have been loyal towards management - and disloyal towards the group they should represent....
1. Team of investigating accountants to go through the books with a fine tooth comb. Announce to the sharemarket that there is going to be no dividend, lump in every loss and provision known to man and drive the share price into the dirt for a year.
2. No pay cut, but change of remuneration of everyone in the company to include a profit sharing component - and a signifigant component at that. All staff can get options on QF shares as well - but at a signifignant exercise price, say $10 per share.
3. Get every function possible out of Sydney. Its too costly. Run a bidding war with the states (and screw the Federal Government as well) to set up a heavy maintenance base in either Avalon or a green fields site.
4. Outsource everything not directly related to the airlines core competitiveness. The baggage handlers and caterers can have their own company. So can the Engineers. They both get profit shares too and options as part of the Qantas group.
5. Reintegrate Jetstar and Australian into the Main Qantas brand. Stress that a Qantas ticket may cost slightly more but that its better value for your money.
6. In return for a profit share, getting jetstar and Australian fixed, keeping maintenance in Australia and so on, get a complete overhaul of terms and conditions out of everyone in the system and get big savings that way.
7. Since there is now only one Qantas, a whole layer of "group general managers" gets removed, plus anyone else who doesn't have enough to do except make trouble for other people. The new management philosophy is simple. Decisions get made as close to the coal face as possible. Stuff that comes up to me for decision had better be precisely argued on one page (OK use both sides) and it must have your recommendation on what to do as well. Same had better operate at other levels.
8. No Qantas manager ever flies First or business class, its cattle class from now on, like the average customer experiences it. Americans call it "eating your own dog food". That should be enough impetus for a better economy class. The only staff who get business or first class are pilots flying for operational reasons.
9. Rejig schedules to remove any Sydney centric bias, even if it costs slightly more, the goal is to provide as many passengers, International and domestic, with direct flights to their destinations.
10. Invite SIA and Emirates to compete with Qantas, when they arrive, drop fares to match theirs and start an advertsing campaign that attracts so many new tourists and inbound investors to Australia that you and your competitors get overwhelmed by demand and laugh all the way to the bank.
In short, and to borrow it from Google's ten points, "don't be evil"
2. No pay cut, but change of remuneration of everyone in the company to include a profit sharing component - and a signifigant component at that. All staff can get options on QF shares as well - but at a signifignant exercise price, say $10 per share.
3. Get every function possible out of Sydney. Its too costly. Run a bidding war with the states (and screw the Federal Government as well) to set up a heavy maintenance base in either Avalon or a green fields site.
4. Outsource everything not directly related to the airlines core competitiveness. The baggage handlers and caterers can have their own company. So can the Engineers. They both get profit shares too and options as part of the Qantas group.
5. Reintegrate Jetstar and Australian into the Main Qantas brand. Stress that a Qantas ticket may cost slightly more but that its better value for your money.
6. In return for a profit share, getting jetstar and Australian fixed, keeping maintenance in Australia and so on, get a complete overhaul of terms and conditions out of everyone in the system and get big savings that way.
7. Since there is now only one Qantas, a whole layer of "group general managers" gets removed, plus anyone else who doesn't have enough to do except make trouble for other people. The new management philosophy is simple. Decisions get made as close to the coal face as possible. Stuff that comes up to me for decision had better be precisely argued on one page (OK use both sides) and it must have your recommendation on what to do as well. Same had better operate at other levels.
8. No Qantas manager ever flies First or business class, its cattle class from now on, like the average customer experiences it. Americans call it "eating your own dog food". That should be enough impetus for a better economy class. The only staff who get business or first class are pilots flying for operational reasons.
9. Rejig schedules to remove any Sydney centric bias, even if it costs slightly more, the goal is to provide as many passengers, International and domestic, with direct flights to their destinations.
10. Invite SIA and Emirates to compete with Qantas, when they arrive, drop fares to match theirs and start an advertsing campaign that attracts so many new tourists and inbound investors to Australia that you and your competitors get overwhelmed by demand and laugh all the way to the bank.
In short, and to borrow it from Google's ten points, "don't be evil"
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8. No Qantas manager ever flies First or business class, its cattle class from now on, like the average customer experiences it. Americans call it "eating your own dog food". That should be enough impetus for a better economy class. The only staff who get business or first class are pilots flying for operational reasons.
I thought you were being serious until I read this one......
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I'd talkup the company and pay slightly over and above award wages to all employees. Employees will always reap in the profit share at the same rate as my bonuses. Employee moral will hopefully increase, and as a result provide increase productivity knowing damn well that their end of year bonus is a collective effort and is entirely up to all of them on how the business performs.
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I would send Geoff and Margaret on a date for 2 -6 hour days
The first half would be on the check-in counter on a foggy good friday.
The second half would be in the baggage collection area on a stormy easter monday afternoon.
PS G&M all those people yelling and screaming at you.
They are called CUSTOMERS.
It would be worth selling tickets to these events.
The first half would be on the check-in counter on a foggy good friday.
The second half would be in the baggage collection area on a stormy easter monday afternoon.
PS G&M all those people yelling and screaming at you.
They are called CUSTOMERS.
It would be worth selling tickets to these events.