Customers with Disabilities’ training for airline crew
Thread Starter
Join Date: Jun 2001
Location: Great Southern Land
Age: 73
Posts: 511
Likes: 0
Received 0 Likes
on
0 Posts
Customers with Disabilities’ training for airline crew
My airline has captains operating to the US undergo a course for handling customers with disabilities, apparently it is a requirement from the US DOT. What is covered is not only physical handling but also discrimination.
Since I have little contact with passengers other than the occasional walk in the cabin to say hello, I think this is a bit over the top. I was wondering if this training is required of US airline crews.
Since I have little contact with passengers other than the occasional walk in the cabin to say hello, I think this is a bit over the top. I was wondering if this training is required of US airline crews.
Join Date: Feb 2007
Location: The Far Side
Posts: 399
Likes: 0
Received 0 Likes
on
0 Posts
As of 2006 it wasn't a requirement per se, but we usually had a 15-30 minute video on some disability topic during recurrent. Screwing up operationally in this area can lead to some nasty publicity and, of course, a lawsuit - so this training is a really good idea. The FAA POI handling the carrier typically has a lot of input into initial and recurrent topics. If this person thinks it's a good idea, it'll be incorporated into the curriculum.
I was working for two different foreign carriers operating to the US in 2011 and 2012; afaik no special training was given on this topic. The level of awareness, especially among cabin crews, was high, though, so perhaps none was needed.
I was working for two different foreign carriers operating to the US in 2011 and 2012; afaik no special training was given on this topic. The level of awareness, especially among cabin crews, was high, though, so perhaps none was needed.
Last edited by Rotorhead1026; 15th Aug 2012 at 13:37.
Join Date: Apr 2003
Location: 24.7098N 46.7252E
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
It is a requirement under the DOT Air Carrier Access Act (ACAA) 1990, all domestic and foreign carriers operating in the US have to comply, there are specific provisions in the Act concerning training requirements.
The training is not too hard and is often offered online, there are companies that provide generic training packages. Even contractors to carriers who deal directly with traveling public require training.
The training is not specifically a captain requirement.
The training is not too hard and is often offered online, there are companies that provide generic training packages. Even contractors to carriers who deal directly with traveling public require training.
The training is not specifically a captain requirement.
