Response Requested
 

I brought a number of issues up with my MP on this and it was he (Ben Wallace) that tabled these questions on my behalf. As a former member of the RAF (mostly at ISK), I figured there would be no come back to me personally.

My MP has now written to me to ask for my response to the answers. I am obviously not personally affected by this system, but if anyone can send me contradictory information to that supplied by Derek Twigg, I will pass it on for follow up.

Please PM me with any info. I will not pass on any names etc.

Miles 'n More.

My extra payment isn't the op bonus, it is aparently reserve band flying pay. So 1st Dec £300 odd extra and now on my december pay chit i have reserve band flying pay and its back dated about 4 months, so an extra £2300 gross. However the problem is that im on PAS so at some point they will want it back. No doubt there will be cock ups when they do take it back, just what you need when going off on det.

JPAC say contact HR admin, who it has nothing to do with now, so more time spent on the phone and doing an I-support thingy.

Im sure im not the only one this is happening to, so i put it down to the incompetence of JPA.

So far accurate pay for 2 months out of 8 since its introduction, and im sure there are people far worse off than me.

How long do we have to suffer with this system!!!

JPA Pension?
 

Has anyone out there left the mob since JPA and successfully received their gratuity and pension?

I leave next month and am mildly interested in whether I'll get mine. I've filled the forms in but PSF can't confirm they've been received or processed - "that's JPAC now". JPAC, of course, are clueless as "that's Gosport's responsibility". Obviously, you can't actually talk to Gosport, you go through JPAC. JPAC's advice? "Call us if it doesn't arrive".

Some reassurance would be good as the Christmas VISA bill looks like it could eat the gratuity for breakfast!

I have, and as I said in another thread, gratuity received in 8 working days from last day. I asked the same question of JPAC/pensions and received the we neither confirm nor deny receiving your AFPAA1. Frustrating bearing in mind it would have been just as easy to say, yeah we got the form!! As timely receipt of gratuity and pension (whether you have or have not got a job) is one of the most important things on leaving the service, some acknowledgement is in my view essential. So those of you monitoring this thread - please consider doing something about it.

Ed

Right, now it gets strange. I sent an email to my ex-Boss yesterday (2*) with the details of the problems so far, and who appears to have heard anecdotal rumours of this happening. I checked my account this morning, and I have a pending BACS transfer for what appears to be the lump sum, less outstanding LSAP! However, no final balance of pay, no pension payments, and no letter from anyone explaining what payments are being made and when! I also mentioned the Small Claims Court action that would have been pending from tomorrow (headed off by the lump sum payment, thank you). Coincidence?

I also got through to the compliant human (Steven Harvey) on the JPAC yesterday who actually took my details and gave me a Query Reference, better than the stupid tart (Heidi) who I am sure I was keeping awake, or stopping her from filing her nails. I know it's Christmas, but my Christmas spirit was ebbing fast enough such that if we were not fog bound at Gatwick I would have been tempted to get a flight to Glasgow to give her some customer face-to-face time....

Hi PS

Got my P45 through the post to home a couple of days after BACS payment. The payslip was forwarded from my old work address about a week later that explained how the final payment was made up. It included the 2 days pay and regularising tax credit for the 2 days I 'worked in October'. I have had 2 further payslips since - the last telling me I did not get paid in November. Payslips are still coming from my old work address - this is obviously a common glitch in the system, why does JPA not recognise that when you have left or are about to leave, payslips should go to your home.

As for Pension. You will get a statement from Paymaster saying what you will get net of TAX. I had to e-mail them for mine and subsequently discovered that they had been sending paperwork to the wrong address ie my old work address (this time the Central Registry did not know who I was and returned paperwork). Paymaster have a strange practice of paying you at some arbitrary time of the month - after which this becomes your monthly pay day. I left on the 2rd of the month but get paid a pension on the 23rd? Other mates have similarly arbitrary payment dates.

PM me if you want any more details.

Ed

EDS Makes Huge Profits!
 

Government Pays Double for Consultants

It looks like EDS are making a real killing from their government contracts!

Now, I wonder which other department pays through the nose?

I wonder what their profit margin is for JPA?

Lots, and for a reduced service. Official line is that they cannot meet the same standards that we may be used to, or the same timelines. Got my P45 though, with a letter dated the same day that I threatened court action on them. Everything paid now except final pay, but I should imagine that will be done on time. Simple answer is to post up on here, and then threaten to take the right people to court, publicly.

Helps if you know some friendly journos who can also ask pertinent questions at the right times!

When EDS took over in Centurion, there was a guy who researched them, and came to their first "hello" meeting. He asked lots of awkward questions about redundancies, terms and conditions, etc. His boss was asked to make sure that he was out on a visit on the date of the next meeting. The guy wrote down everything that he thought would happen if EDS took over, and got it all right, even including the closing of the bar. He left the MOD and refused to transfer to EDS. He now has a much better, and more secure job, elsewhere.

Yes it is.... I shall be turned to on 31st Dec and so it will be a normal working day for me and for thousands of others

Ah, pedantry reaches a new height.

Perhaps FTP should have said a banking week, that may have helped VVE (or what ever it's called) understand.

PompeySailor / Bladdered

Saw your comments on the other thread, thanks. If I get through to Heidi when I ring JPAC, I'll pass on your regards.

N Joe

JPAC
 

Having been directed to this rumour network, I find all your comments regarding the JPAC and its staff baffling. I worked there for four weeks during RN roll-out and found that Heidi was one of the more knowledgeable members of the team. What I also found quite incredible is that servicemen/women are extremely rude to the operators who answer your queries. The whole attitude seemed to change when a Service HR adminstrator got on the phone. Could this be the attitude you all use when dealing with call centres who phone up trying to sell you double glazing just as you are sitting down for your dinner. := What you must remember also is that at anytime there may be a senior officer listening into your call. (4* officers have been known to sit and listen.) :eek: Personally, I am impressed with the level of service that the JPAC offer.:D

To be honest, I couldnt care less if some blunty overpaid adminer "general" has listened in... Oh, and where does this stand with current data protection laws I wonder?!
Perhaps its because the service operators have more of a can-do attitude as opposed to "I cannot answer your question so I will palm you off to unit HR" exhibited by many JPAC operators I spoke to... Although I would never be rude, and cannot condone personal attacks on individuals from an anonymous web forum I Simply refused to be bare-faced lied to and expect to take JPACs crap bendt over a barrel, to wait a further week before they bother to return my calls. Just because I am service personnel does not mean I should expect anything less than 100% for matters regarding my pay, conditions and leave, whilst the service expect me to spend most of the year in the sandy place.
You may be impressed, I certainly have not been so far by this frankly atrocious system which was, lets face it, forced upon us way before it was ready.
It took 6 months, over two dozen phone calls, 2 formal letters of complaint and initiating redress prior to my issues getting resolved, over a matter that, prior to JPA, would have required a simple visit to Handbrake house to resolve.:ugh: :ugh:

Oh, and they up top in the ivory towers are currently wondering why we are all leaving in droves.... :hmm:

To the extent that I have been asked to forward all my problems to a Gp Capt and also to an RN 2*,and a Lt RN on the Data Protection Steering Group, because they know that there are problems.. I also have an email which states quite clearly that there are huge problems dealing with people going outside, and that AFPAA have internally revised the timelines because under the newer, better system they are unmeetable! Heidi was ignorant and did nothing more than block my queries, despite it becoming apparent from the dates on subsequent letters that if she had actually tried putting my service number into the computer (if she had bothered to even ask for it), she would have seen the BACS transmissions waiting to be made! If there was a 4* sat on my conversation, then he should have woken up and told her to get her thumb out of her arrse and deal with the problem!

If they want, they can pull the tape of my conversation, and they will hear that she was worse than useless. In addition, I have found that the JPAC staff openly lie. Having been told that things are not being done to the timeline, my stuff all came through on time, and my P45 came through months earlier than expected. I know, it's a bonus that I shouldn't be moaning about, but it's only because I have the requisite "HR" background that I was fortunate enough to know who to call, how to phrase the questions, and the avenues open to me in the event of a JPA cock up. I pity those who don't know where to go when their payments are not made on time, or their documentation goes astray. I have managed to get one Pay Statement sent to my home address, the rest have been sent to Whale Island and Victory Building! I also knew which legal threats to make, and how to make them. 22 years, leaving as a POWriter helps no end when the bull!!!! starts flying! I also worked on PAS (and the PRP debacle), so I understand perfectly well how the projects hold together, and the shortcuts that are made. JPAC had a help reference number, with my mobile and home number on, and have not even managed to call back. Heidi didn't even bother logging a call. That puts her on the same playing ground as "Hello, this is Everest Double Glazing" as far as I am concerned.

Servicepeople going outside are clearly entitled to "get stroppy" when the help desk staff are unable to access records that are on their system (I know, I've seen the receipt notes and printouts for the data transaction forwarding my details), and also to be told that nothing is being paid "because you have been paid already" is rude, incompetent, and something that we would not have to put up with outside of wearing a uniform. Which is now something I no longer have to put up with, and the relevant departments will be receiving letters accordingly.

I don't particularly care how competent Heidi was during the 4 week rollout - competence is a system which pays people the right amount, at the right time. JPA is clearly somewhere outside that description, unless you prefix it with "partially".

I don't particularly care how competent Heidi was during the 4 week rollout - competence is a system which pays people the right amount, at the right time. JPA is clearly somewhere outside that description, unless you prefix it with "partially".




Well said that man, if it was up to me I would sack the JPA board!!!

Call me a cynic, but who directed you I wonder?

Sgt RAF HR specialist. :ok:

Cea/bsa?
 

Does anyone know when the Continuity Of Education Allowance (CEA - was BSA) is due to be paid for the forthcoming (Spring) Term?
STH

I believe that a second pay run was done :ok: last wednesday to go into Bank on or just after 31 Dec 06.

Let's face it, it won't be any of the "IT experts" on the JPA team. They can barely find the "I/O" switch on the front of their DII machines without a feasibility study, 25 consultants and a JNCO to actually push the damn thing in for them.