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£340 for a printer cartridge!!!!!

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£340 for a printer cartridge!!!!!

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Old 8th Sep 2011, 21:48
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What photocopiers do the SAS use?
The one in the Sqn Adjutants office usually.
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Old 8th Sep 2011, 21:50
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Sure it's not a Canon?
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Old 8th Sep 2011, 21:54
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Samsung I think, but I can find out if you are really interested.
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Old 8th Sep 2011, 21:55
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I knew I should have put cannon after the brand name.
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Old 9th Sep 2011, 05:20
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The printers are Xerox and the maket price is little different to the catalogue price. The galling thing is that Dii has cost the MoD a fortune but the support costs aren't included in the outrageous contract price - the users have to pay for things like the printer cartridges.

I believe each account costs £35 per year and we are charged by the byte for storage. Some of the computers they installed are of a lesser spec (and not new either) than the 'old' ones they replaced. A refurbished computer from Dii will set you back £450 which is enough to buy a brand new very good spec model from Dell or PC World.

We have been massively ripped off - again - where is the SFO when you need it? All this waste of money is worse when set against the backdrop of redundancies!
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Old 9th Sep 2011, 06:13
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Crab

We have been massively ripped off - again - where is the SFO when you need it? All this waste of money is worse when set against the backdrop of redundancies!

Agreed. The person who must sign to approve the payment of £350 must state, in writing, the buy is "fair and reasonable". If you tell him the same cartridges can be got for a lower price, then he is in a spot, because he is committing fraud if he knowingly makes a false declaration. If he does refuse to sign, then someone above him will jump; and you may find something is done. It may "only" be a cartridge, but this obligation (promulgated by PUS and repeated in every letter of delegation) is applicable to all MoD expenditure. That it is ignored is the main reason MoD wastes billions every year. The process is called Requirement Scrutiny.

Oh, by the way, meeting this legal obligation is a disciplinary offence, and has been since 1992. Which better explains why we waste billions!
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Old 9th Sep 2011, 10:55
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Dii - isn't that another EDS triumph of IT?

Does a certain Scottish Group Captain still work for EDS?
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Old 9th Sep 2011, 11:11
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Who-ever he works for it's no longer EDS as that Corporation ceased to exist just over 3 years ago.
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Old 9th Sep 2011, 11:17
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The secret is to find a brand that works - and stick with it. Don't chop and change
How do you manage the first without doing the latter?
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Old 9th Sep 2011, 11:24
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Its like the copier scanner printer i have on the desk from Epson (CX6400) It chirped up a message along the lines of "the components in your printer have now reached their life expectancy and I will now cease to function, please scrap me and buy a replacement printer", thankfully a quick search on Google found the relevant keystroke combinations to reset that little puppy and get it working again, and here we are over a year on and still working happily..
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Old 9th Sep 2011, 11:34
  #31 (permalink)  
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Originally Posted by 500N
If you think the Toner cartridges are expensive, wait until you see the cost of the Drum unit - if it has one. Ouch is the normal response from people who phone up.
The other thing Dii didn't like doing was actually resolving problems. Once I found their fault logging system you would see things like:

User said this: 111210.32
Refer to software team:111210.42
Categorised level 4:111210.52

Then you might change to see:

Awaiting User Input:120911.10

But NO call to the user for an input

Then:

Auto Categorised level 5:140911.10
Auto Categorised level 6:150911.10

You get the idea?

You then dig in to find the Service Level Agreement, find they failed to meet it, find a phone number, file a complaint etc etc.
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Old 9th Sep 2011, 13:57
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Oh dear, you do need to get a life. And really quick too!!!!!
You're the one spouting **** about printers mate. Corona wire my arse.

CG
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Old 9th Sep 2011, 14:22
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Crab

Prices (RRP) direct from the Xerox site for the Xerox Phaser 7500, the standard DiiF high capacity colour printer. So although printer consumables per se are a rip off, it still works out cheaper than inkjet and also shows that you're not getting ripped off by the service provider (Atlas HP in this case)

106R01436 High Capacity Cyan Toner Cartridge (17800 pages) £350.12 £420.14
106R01437 High Capacity Magenta Toner Cartridge (17800 pages) £350.12 £420.14
106R01438 High Capacity Yellow Toner Cartridge (17800 pages) £350.12 £420.14
106R01439 High Capacity Black Toner Cartridge (19800 pages) £237.50 £285.00
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Old 9th Sep 2011, 14:50
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"The secret is to find a brand that works - and stick with it. Don't chop and change"

"How do you manage the first without doing the latter? "

Suggest looking on technology forums to see what people list as alternatives that work. Someone would have done it and listed it somewhere.

Like for Lights of any sort, you go to Candlepower forums to find out what is what.

.
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Old 9th Sep 2011, 15:56
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They must be good quality- I went to our "communal" DII colour printer this morning to pick up some work and saw that our pet Sqn Ldr was printing out his family photos on it... They did look very good quality prints- not sure if he was using special paper

SMT
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Old 9th Sep 2011, 16:36
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Slightly off topic, but definitely on target, when I worked for a company that supplied (amongst others) the MOD. It was standard practice to charge the MOD four times the amount that we charged anyone else for low value items. The reason for this was the beuracratic red tape we had to fight our way through in order to get paid. Sadly it wasn't as simple as just issuing an invoice as in the case of any other customer. You had to apply for permission to issue the invoice, which took an age to get, then the invoice had to be covered with a signed delivery note. The invoice was always sent to a place other than the recieving depot, this office then had to contact that depot to challenge the validity of the supplied signature. When all that was done, your invoice was then placed in the queue for payment, once on the list it regularly took three months for any money to change hands.

So when I hear about MOD being overcharged for an item, I am not surprised.
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Old 9th Sep 2011, 16:41
  #37 (permalink)  
I don't own this space under my name. I should have leased it while I still could
 
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Dawdler, that would be the Defence Billing Agency in Liverpool.

I received an electricity bill every month. Every month I would receive a threatening letter, then one in red, then one threatening baiiffs.

We did ask if the bailiffs were armed

We got within a couple of days of being disconnected several times.
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Old 9th Sep 2011, 16:50
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Not that I really give a monkey's, but the (regular) SAS is an Army regiment. Army regiments have a single adjt. One for the whole regt. After all, there can be only one bloke in charge of discipline.

However, AIUI, the RAF has an adjt per squadron, as each sqn is a separate unit, I expect. So to quote ""Sqn adjt's office" tends to suggest nothing at all to do with the SAS.

As for the printers, why is colour required at all? What's wrong with B&W?
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Old 9th Sep 2011, 16:58
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Dawdler
A mate who runs a weapons and accessories supply company in the UK looked at a tender for optical gear and even though it was a fair quantity, decided not to put in a bid for it due to the time taken to write it but more so the hassle of supplying an eval unit for months on end and being paid way way down the track IF they won it.

The MoD came back to them asking them why no submission as they wanted them to submit. He said they were not pleased with why they wouldn't be bothering.
.
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Old 9th Sep 2011, 18:41
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what I don't understand is why do you need a phaser printer? Those things are specifically for high-grade reproduction of limited runs of glossies - e.g. promotion catalogues and such like.
I can't believe there is a large enough demand within the military for documents of that type to justify the use. There are far cheaper solutions than phasers
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