Originally Posted by
500N
If you think the Toner cartridges are expensive, wait until you see the cost of the Drum unit - if it has one. Ouch is the normal response from people who phone up.
The other thing Dii didn't like doing was actually resolving problems. Once I found their fault logging system you would see things like:
User said this: 111210.32
Refer to software team:111210.42
Categorised level 4:111210.52
Then you might change to see:
Awaiting User Input:120911.10
But NO call to the user for an input
Then:
Auto Categorised level 5:140911.10
Auto Categorised level 6:150911.10
You get the idea?
You then dig in to find the Service Level Agreement, find they failed to meet it, find a phone number, file a complaint etc etc.