RAF JPA Rollout
Joined: May 2007
Posts: 99
Likes: 0
From: UK
JPA Loop!
I've currently had a pay issue with JPAC for coming up on four months (I know its nothing compared to some!).
Whilst I understand that certain elements of our pay are dealt with by our unit staff, and others by JPA itself, isn't about time that SOMEONE sorted out who does what, and more importantly cleared it up with the respective agencies!!! Just to stop this endless JPA loop of JPAC, Unit HR, JPAC, PMA, JPAC etc. etc. etc. Because as it stands at the moment, I've been sent by JPA to my HR staff 5 times, for issues that they have no authority over!!!
Not wanting just to criticise JPA though, I must congratulate them on the great idea of a blameless/nameless culture, as not once have even managed to get hold of an individual office, let alone a person to deal with the issue, it just seems to get passed around.
Spam
Whilst I understand that certain elements of our pay are dealt with by our unit staff, and others by JPA itself, isn't about time that SOMEONE sorted out who does what, and more importantly cleared it up with the respective agencies!!! Just to stop this endless JPA loop of JPAC, Unit HR, JPAC, PMA, JPAC etc. etc. etc. Because as it stands at the moment, I've been sent by JPA to my HR staff 5 times, for issues that they have no authority over!!!
Not wanting just to criticise JPA though, I must congratulate them on the great idea of a blameless/nameless culture, as not once have even managed to get hold of an individual office, let alone a person to deal with the issue, it just seems to get passed around.
Spam
Joined: Nov 2005
Posts: 758
Likes: 2
From: morayshire
How do reservists manage?
As an ex-regular I read this thread with dismay and disbelief. Hearing of the trials of those of you who can log in at work and persist with chasing your issues I wonder how reservists with limited opportunities and access to the system follow up issues they may have? Are they having as hard a time as the rest of you? Anyone know?
The Ancient Mariner
The Ancient Mariner
Joined: May 2004
Posts: 62
Likes: 0
From: Scotland
SPVA Management in Cloud Cuckoo Land
My other half attended a brief given by Director of Military Ops (a Navy Commodore) at the SPVA earlier this week, in which he claimed JPA was a success and very few complaints were being received about the system!!
This is not my experience! Are SPVA management living in the real world?
This is not my experience! Are SPVA management living in the real world?
Stargazing
Joined: Apr 2006
Posts: 430
Likes: 0
From: West
He was obviously working on the mistaken assumption that if you tell people something enough times they'll start to believe you. I wonder how many people mention JPA as a causal factor in their PVR applications? I did.
Oh, I remember, JPA doesn't track PVRs.........
Oh, I remember, JPA doesn't track PVRs.........
Joined: Dec 2001
Aviation Qualifications: Military
Posts: 2,964
Likes: 483
From: The Roman Empire
TT
If you can be bothered to look back through all the previous pages on this thread, which I can't, I believe somebody told us all how the world of JPA define a 'complaint'.
I seem to remember it is some different from your and my definition - but I could be wrong.
As I said I am working from memory, and I'm not getting any younger!
If you can be bothered to look back through all the previous pages on this thread, which I can't, I believe somebody told us all how the world of JPA define a 'complaint'.
I seem to remember it is some different from your and my definition - but I could be wrong.
As I said I am working from memory, and I'm not getting any younger!
Joined: Dec 2000
Posts: 320
Likes: 54
From: Northumberland, England
Reservists
In my (limited) experience of JPA as an Auggie, we're still paper based and dependent upon the Registry admin personnel to do/chase things.
In some ways, the forms are easier - e.g. duty and HTD travel on one form, though non-HTD travel seems a bit more complicated than the old 1771.
In some ways, the forms are easier - e.g. duty and HTD travel on one form, though non-HTD travel seems a bit more complicated than the old 1771.
Joined: May 2004
Posts: 62
Likes: 0
From: Scotland
I dont believe it _ JPA up for award!
From MoD Website (26 Sep)
The MOD has been short listed for five Civil Service Awards in the face of stiff competition from many other Whitehall departments.
600 nominations were submitted by government departments and yesterday, 25 September 2007, a shortlist of just 36 successful nominations from 17 departments was announced. Following the Department for Work and Pensions, the MOD scored one of the highest numbers of nominations per department. The winners will be announced at a ceremony on 6 November 2007 at Lancaster House in London.
The MOD's nominations include
Technology Award and Project and Programme Management Award
Joint Personnel Administration (JPA); MOD recently completed rollout of joint personnel administration (JPA), a hugely ambitious programme to transform delivery of military personnel administration. The new JPAC provides essential support to operational delivery. 20,000 calls are handled every week, with average call waiting times under ten seconds and 85 per cent of enquiries are cleared at first point of contact. JPA has been nominated for both the Technology Award and the Project and management Award.MoD Website
Speechless!!
The MOD has been short listed for five Civil Service Awards in the face of stiff competition from many other Whitehall departments.
600 nominations were submitted by government departments and yesterday, 25 September 2007, a shortlist of just 36 successful nominations from 17 departments was announced. Following the Department for Work and Pensions, the MOD scored one of the highest numbers of nominations per department. The winners will be announced at a ceremony on 6 November 2007 at Lancaster House in London.
The MOD's nominations include
Technology Award and Project and Programme Management Award
Joint Personnel Administration (JPA); MOD recently completed rollout of joint personnel administration (JPA), a hugely ambitious programme to transform delivery of military personnel administration. The new JPAC provides essential support to operational delivery. 20,000 calls are handled every week, with average call waiting times under ten seconds and 85 per cent of enquiries are cleared at first point of contact. JPA has been nominated for both the Technology Award and the Project and management Award.MoD Website
Speechless!!
Joined: Jul 2006
Posts: 29
Likes: 0
From: UK
Red On, Green On
Joined: May 2004
Posts: 6,490
Likes: 2
From: Between the woods and the water
From the article in the Current Bun:
"Last night the MoD blamed soldiers themselves for the disaster.
A spokesman said: “Unfamiliarity by personnel using the system would appear to be the cause of some of the pay delays and errors.”"
First rule of a cock-up - protect the guilty and blame the innocent
"Last night the MoD blamed soldiers themselves for the disaster.
A spokesman said: “Unfamiliarity by personnel using the system would appear to be the cause of some of the pay delays and errors.”"
First rule of a cock-up - protect the guilty and blame the innocent
Joined: Oct 2005
Posts: 249
Likes: 0
From: Far from the madding crowd
The Telegraph have also picked up on this.
The awards get coverage here and there is a nice feedback option too for what you think on the awards nice comments so far on JPA.
Originally Posted by Telegraph
In another example a Royal Marine also fighting in Helmand province had £250 deducted from his monthly salary because the system refused to recognise that he was on active service and was entitled to extra pay.
Because the Marine was unable to rectify the problem through the JPA's website he was forced to go the Citizens' Advice Bureau.
Because the Marine was unable to rectify the problem through the JPA's website he was forced to go the Citizens' Advice Bureau.
Last edited by Almost_done; 4th October 2007 at 15:46.
Stargazing
Joined: Apr 2006
Posts: 430
Likes: 0
From: West
Thanks for the link, Almost Done. Have posted my comment. I hope the light dawns on the awarding body that the only people patting themselves on the back about JPA are the misguided so-and-sos who inflicted it on the rest of us.
Stargazing
Joined: Apr 2006
Posts: 430
Likes: 0
From: West
Have just read the current crop of comments via the link on Almost Done's post, above. I really hope those at the top are taking some notice of the lucidly expressed anger in that feedback column, rather than relying on the so-called 'lack of complaints' excuse trotted out via the PR system.
Registered User **
Joined: Mar 2005
Posts: 556
Likes: 0
From: Cambridge
Thanks Mike, that's my comment.
I left the RAF about a year ago and have just recently received a bill from them. Apparently I owe money, about £150, but when I called the helpline, nobody could tell me why I owed the money. She suggested I call the PSF (HR ?) at my last unit to try and sort it out. I pointed out that I am no longer in the RAF and have no real inclination to sort out their cock up. So I am now awaiting the paperwork to show what I owe and why. I wonder how long it will take ?
This just compounded all the hassle I had with JPA whilst I was in. I have worked in software and safety engineering for the last 10 years and this is truly one of the worst implemented projects I have seen.
I really feel for the people who still have to use this system.
S_H
I left the RAF about a year ago and have just recently received a bill from them. Apparently I owe money, about £150, but when I called the helpline, nobody could tell me why I owed the money. She suggested I call the PSF (HR ?) at my last unit to try and sort it out. I pointed out that I am no longer in the RAF and have no real inclination to sort out their cock up. So I am now awaiting the paperwork to show what I owe and why. I wonder how long it will take ?
This just compounded all the hassle I had with JPA whilst I was in. I have worked in software and safety engineering for the last 10 years and this is truly one of the worst implemented projects I have seen.
I really feel for the people who still have to use this system.
S_H