RAF JPA Rollout
Joined: Sep 2000
Posts: 1,034
Likes: 8
From: The Road to Nowhere
Thanks all, I too have received payment in full today!
I should add that (due to a minor error on my part), were it not for my Chief Clerk I would have got about 10% less than the full amount, so thanks Anita!
Regards
STH
I should add that (due to a minor error on my part), were it not for my Chief Clerk I would have got about 10% less than the full amount, so thanks Anita!
Regards
STH
Joined: Jul 2005
Posts: 142
Likes: 0
From: South West
No. 1
I have never been rude to JPAC or any other call centre and nothing I wrote suggested that I had been. If the system worked even reasonably well I doubt anyone else would be either. In fact, on the numerous times that I have called JPAC, the operators have generally seemed more frustrated at not being able to answer my questions than I have at receiving no answer.
My original comment was a simple list of quotes from the conversations so I don't see what there is to be baffled about. My quip about passing PompeySailor's regards to Heidi was an attempt at humour - something that is quite often used as a coping mechanism when faced with all types of adversity.
N Joe
I have never been rude to JPAC or any other call centre and nothing I wrote suggested that I had been. If the system worked even reasonably well I doubt anyone else would be either. In fact, on the numerous times that I have called JPAC, the operators have generally seemed more frustrated at not being able to answer my questions than I have at receiving no answer.
My original comment was a simple list of quotes from the conversations so I don't see what there is to be baffled about. My quip about passing PompeySailor's regards to Heidi was an attempt at humour - something that is quite often used as a coping mechanism when faced with all types of adversity.
N Joe
Joined: May 2006
Posts: 280
Likes: 0
From: Portsmouth
No. 1
I have never been rude to JPAC or any other call centre and nothing I wrote suggested that I had been. If the system worked even reasonably well I doubt anyone else would be either. In fact, on the numerous times that I have called JPAC, the operators have generally seemed more frustrated at not being able to answer my questions than I have at receiving no answer.
My original comment was a simple list of quotes from the conversations so I don't see what there is to be baffled about. My quip about passing PompeySailor's regards to Heidi was an attempt at humour - something that is quite often used as a coping mechanism when faced with all types of adversity.
N Joe
I have never been rude to JPAC or any other call centre and nothing I wrote suggested that I had been. If the system worked even reasonably well I doubt anyone else would be either. In fact, on the numerous times that I have called JPAC, the operators have generally seemed more frustrated at not being able to answer my questions than I have at receiving no answer.
My original comment was a simple list of quotes from the conversations so I don't see what there is to be baffled about. My quip about passing PompeySailor's regards to Heidi was an attempt at humour - something that is quite often used as a coping mechanism when faced with all types of adversity.
N Joe
In the case of JPA, it's the combination of continual errors that gives the overall impression. Given the huge pot of money, it has to be asked why the testing was not completed so that these errors were not made. How on earth can any competent organisation generate a pay run which can't even calculate the tax of a large percentage of the workforce properly? How can it fail to run simple 10% variance checks on monthly balances? How can they have failed to run the system silently in tandem for a couple of months, and the excuse about not having the time to double enter the data is crap. We managed it with the RN pay system and some simple ODBC procedures to pull monthly activity across into a test bed. We only got shut down because EDS had effectively bought Centurion and the pay system and wanted a tri-Service pay package that they could manage and run.
Heidi didn't even ask for my Service Number, and told me that I should be grateful as I had just been paid! Being "grateful" for being paid is a new one on me, especially as they owe me the money! I don't care whether Heidi had nice eyes or made the tea well, her customer service procedures were incompetent. You simply cannot answer a question on a system which runs on Service Numbers, without asking for someone's Service Number!
And you have to wonder about a system which has to ask me to confirm my address to raise a customer query, but then fails to send the pay slips to me.....
Joined: Jun 2003
Posts: 48
Likes: 0
From: Soon to be somewhere else...
Isn't it sad when you hold your breath/cross your fingers/etc when checking your online bank balance for your pay and being grateful when it is there! Mine was there today minus £100 for an advance paid to me in Apr! End of my interest free loan...blast.
Joined: Dec 2006
Posts: 1
Likes: 0
From: Cornwall
Don't we all just hate JPA
Since going live on JPA they owe me £1000, I was the lucky one. My fellow SAC-T's still have not recieved there SAC-T pay. One lad is now owed £4500. But due to working with the navy their pen pushers haven't got a clue what to do. Its has all been a major cluster f
Joined: Dec 2006
Posts: 8
Likes: 0
From: Cheddar
Since going live on JPA they owe me £1000, I was the lucky one. My fellow SAC-T's still have not recieved there SAC-T pay. One lad is now owed £4500. But due to working with the navy their pen pushers haven't got a clue what to do. Its has all been a major cluster f
Joined: May 2004
Posts: 267
Likes: 0
From: Lincs
JSP 752 Ver 5
Hmmmm. Now the lunatics have REALLY taken over the asylum. Per the latest PTC 'T' letter (whatever that is) you now have to receipt everything you claim for under DS, NS and IE rather than anything over £5.
SBG
SBG
Joined: Feb 2006
Posts: 110
Likes: 0
From: Cambs
Since going live on JPA they owe me £1000, I was the lucky one. My fellow SAC-T's still have not recieved there SAC-T pay. One lad is now owed £4500. But due to working with the navy their pen pushers haven't got a clue what to do. Its has all been a major cluster f
I'm ashamed to say that this is yet another example of shocking treatment of our personnel who frankly deserve better.
Joined: May 2006
Posts: 280
Likes: 0
From: Portsmouth
If you can't find someone to sign the receipt, do what we have done since time immemorial. Get a mate to do it.
Joined: Apr 2002
Posts: 165
Likes: 0
From: England
Once a couple of hundred people, at every unit, have gone in and asked for JPA-approved receipt books, someone might clutch-in somewhere and realise that this is another pointless exercise, designed solely to make it easier for you NOT to claim than to claim your entitlements.
Joined: Jan 2003
Posts: 339
Likes: 0
From: England
Sbg, Jto, Mog
Not strictly true, and based on a selective quoting of JSP 752. It is true that the specific exemption for any item under £5 appears to have been removed. It is also true that the underlying principle remains that all expenditure should be supported by receipts where they can reasonably be obtained. Nevertheless, the JSP continues to specifically recognise that it may not always be possible to obtain a receipt, especially for small items such as newspapers etc. What the JSP requires, and has always required you do in such circumstances, is to make and keep an itemised and signed list of all valid expenditure for which you cannot produce a receipt. In essence, nothing very much has changed, and anyone who tells you that the JSP says you must have a receipt for every penny is WRONG. The removal of the £5 limit could actually work in your favour, since it is not now open to anyone to argue that the JSP says you must, without fail, have a receipt for any item over £5 (but of course you must obtain one if it is reasonably possible to do so).
Regards
Ginseng
Regards
Ginseng
Joined: May 2004
Posts: 267
Likes: 0
From: Lincs
Thanks Ginseng for your erudite answer. You've probably seen it, but for those that haven't here's the relevant parapraph from the T-letter:
"The new regulations confirm that the payment of actual costs makes it necessary for all expenditure (NS, DS and IE – other than IE for those hospitalised whilst on duty) to be supported both by receipts and supporting documentary authority to undertake the duty. As such, receipts are required for all expenditure where these can be reasonably obtained, albeit that it is recognised that obtaining some receipts, eg for newspapers, may be impractical."
The thrust of this issue goes back to a matter of time vs expense - how much is it costing HMG in terms of my time to account for (nearly) every damn penny spent on T&S? Added to the Audit/JPA clerk's time, surely flat rates are more economic to administer? It would make a difference, even if just for IE expenditure.
please don't think I'm having a go at you personally - you've been a constant source of advice and good sense on this subject.
Cheers
SBG
"The new regulations confirm that the payment of actual costs makes it necessary for all expenditure (NS, DS and IE – other than IE for those hospitalised whilst on duty) to be supported both by receipts and supporting documentary authority to undertake the duty. As such, receipts are required for all expenditure where these can be reasonably obtained, albeit that it is recognised that obtaining some receipts, eg for newspapers, may be impractical."
The thrust of this issue goes back to a matter of time vs expense - how much is it costing HMG in terms of my time to account for (nearly) every damn penny spent on T&S? Added to the Audit/JPA clerk's time, surely flat rates are more economic to administer? It would make a difference, even if just for IE expenditure.
please don't think I'm having a go at you personally - you've been a constant source of advice and good sense on this subject.
Cheers
SBG
Joined: Jan 2003
Posts: 339
Likes: 0
From: England
SBG
No problem.
The T-Letter paragraph which you quote (I hadn't seen it) is a direct lift from the JSP, but in isolation it is not quite all that the JSP has to say on the subject, hence my reference to selective quoting.
Regards
Ginseng
The T-Letter paragraph which you quote (I hadn't seen it) is a direct lift from the JSP, but in isolation it is not quite all that the JSP has to say on the subject, hence my reference to selective quoting.
Regards
Ginseng
