EK - strange CC rostering
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Joined: Aug 2006
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From: EGCC
EK - strange CC rostering
The other day, I travelled as SLF DXB-DAC. Due to a religious gathering in Dhaka, about 50% of the pax on this particular flight were Sunni pilgrims from the Gulf area. Another 40% of pax were Bangladeshi labourers returning home.
The cabin crew were clearly not in a position to control the pax. They would not obey safety instructions, some of them were standing up and chanting prayers, and others were repeatedly trying to smoke.
Strangely, the linguistic prowess of the cabin crew (as broadcast over the PA system) was an almost complete mismatch, with language skills such as Korean, Tagalog, Serbo-Croat being offered. What about Bengali and Arabic? It appeared that only one member of the CC could actually communicate in Arabic.
Upon arrival at DAC there was further turmoil, as pax were not allowed to stand up and deplane before airport authorities had boarded and arrested a repeat smoker.
Is it not possible to roster CC to match the approximate passenger mix?
The cabin crew were clearly not in a position to control the pax. They would not obey safety instructions, some of them were standing up and chanting prayers, and others were repeatedly trying to smoke.
Strangely, the linguistic prowess of the cabin crew (as broadcast over the PA system) was an almost complete mismatch, with language skills such as Korean, Tagalog, Serbo-Croat being offered. What about Bengali and Arabic? It appeared that only one member of the CC could actually communicate in Arabic.
Upon arrival at DAC there was further turmoil, as pax were not allowed to stand up and deplane before airport authorities had boarded and arrested a repeat smoker.
Is it not possible to roster CC to match the approximate passenger mix?
Joined: Apr 2003
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From: UAE
The do try to roster appropriate language speakers for all the flights but then people go sick, get dragged off to do other flights and what have you so the crew on board a particular flight may bear no relation to the originally rostered crew. The only language requirement for EK cabin crew is that they should be able to speak English and some of them struggle with that.
Joined: Jan 2003
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From: Dans ma bulle
Soul Plane, Bengali version
Dhaka flights from the Gulf are like a 5 hr party at FL350. We are talking about 250 boys returning home with loads of cash, drinking Red Label and smoking Malboro while being attended by a bunch of hot cabin crew. These boys have been treated like slaves or dogs for 2 years and this free, all inclusive flight is the gateway to freedom. When I operate that flight (3-4 time a month) I feel like Snoop Dog in the Soul Plane.
http://www.soulplane.com/main.php
GT was specifically designed to handle these flights (all economy config with a couple of bengali cabin crew) and we are still coping with them at GF without having to call the bengali "cops" everytime we land in DAC.
Come on party people! Put your hands in the air! Put your hands up in the air!
http://www.soulplane.com/main.php
GT was specifically designed to handle these flights (all economy config with a couple of bengali cabin crew) and we are still coping with them at GF without having to call the bengali "cops" everytime we land in DAC.
Come on party people! Put your hands in the air! Put your hands up in the air!
Joined: Apr 2002
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From: here today, there tomorrow
i am a bangladeshi student who is in persuit of my CPL overseas. not only these labourers potray a rather nagative image about the people of the country, also pisses me off with constant whinge about lack of alcohol before and after meal(whilst they have already been served more than once). i mean, for gods sake, get a grip! a carton of beer is a must for every1 of us at flight school on weekends, but to show off how big a drinker i could be, is simply an act of shame.
no wonder, my dad has made it a point to travel business class in and out of dac!
its the cultural upbringing and this needs basic understanding by foreigners. best thing to do is to make all DAC flights Male CC only flights, and make sure they are beefed up in the gym and ready to punch few faces when the need arise.
Richie
no wonder, my dad has made it a point to travel business class in and out of dac!
its the cultural upbringing and this needs basic understanding by foreigners. best thing to do is to make all DAC flights Male CC only flights, and make sure they are beefed up in the gym and ready to punch few faces when the need arise.
Richie
Joined: Mar 2003
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From: Dubai
not only these labourers portray a rather negative image about the people of the country
Joined: Mar 2006
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From: desert city
Hi Guys
Al Fakhem says
"Upon arrival at DAC there was further turmoil, as pax were not allowed to stand up and deplane before airport authorities had boarded and arrested a repeat smoker."
Question AL Fakhem
the key here is a "REPEAT SMOKER"....what part of SMOKING IS A HAZARD ONBOARD AN AIRCRAFT dont these idiots understand.
I believe this incident was handled very well by both the cabin crew and the flight deck. The Passengers on arrival in DAC didnt mind being seated during the said arrest........The Captain made a PA explaining why they had to remain seated on arrival
......then.... the Captain made sure that the Authorities remained on the Airbridge out of sight of the passengers, while the Emirates station manager removed the REPEAT OFFENDER from the Aircraft. tHE AUTHORITIES DID NOT BOARD THE AIRCRAFT. No Turmoil took place. ..........
He..... THE OFFENDER.... was then escorted away out of sight. I believe he was detained until the Aircraft departed for Dubai.
As far as communication goes I think you have a very valid point. If none of the crew were able to speak Bengarly ( hope thats correct) then I can see the control of the cabin being an issue in many circumstances
TR
Al Fakhem says
"Upon arrival at DAC there was further turmoil, as pax were not allowed to stand up and deplane before airport authorities had boarded and arrested a repeat smoker."
Question AL Fakhem
the key here is a "REPEAT SMOKER"....what part of SMOKING IS A HAZARD ONBOARD AN AIRCRAFT dont these idiots understand.
I believe this incident was handled very well by both the cabin crew and the flight deck. The Passengers on arrival in DAC didnt mind being seated during the said arrest........The Captain made a PA explaining why they had to remain seated on arrival
......then.... the Captain made sure that the Authorities remained on the Airbridge out of sight of the passengers, while the Emirates station manager removed the REPEAT OFFENDER from the Aircraft. tHE AUTHORITIES DID NOT BOARD THE AIRCRAFT. No Turmoil took place. .......... He..... THE OFFENDER.... was then escorted away out of sight. I believe he was detained until the Aircraft departed for Dubai.
As far as communication goes I think you have a very valid point. If none of the crew were able to speak Bengarly ( hope thats correct) then I can see the control of the cabin being an issue in many circumstances
TR
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From: EGCC
Tail Rota says:
....The Passengers on arrival in DAC didnt mind being seated during the said arrest.....
I am somewhat doubtful of whether a questionnaire was handed to them to establish their state of mind over this delay in deplaning - nobody bothered to ask my opinion, that's for sure. But one thing was blatantly obvious: the majority of passengers were impatient and unaware (due to the language problem) of what was going on and kept standing up to gather their belongings and move out. The crew were unable to communicate verbally with most pax and keep them seated or at least out of the aisles.
The bigger picture, of course, is what would happen in the event of an emergency with a pax load unable to understand any instructions given by the crew.
....The Passengers on arrival in DAC didnt mind being seated during the said arrest.....
I am somewhat doubtful of whether a questionnaire was handed to them to establish their state of mind over this delay in deplaning - nobody bothered to ask my opinion, that's for sure. But one thing was blatantly obvious: the majority of passengers were impatient and unaware (due to the language problem) of what was going on and kept standing up to gather their belongings and move out. The crew were unable to communicate verbally with most pax and keep them seated or at least out of the aisles.
The bigger picture, of course, is what would happen in the event of an emergency with a pax load unable to understand any instructions given by the crew.
Joined: Jan 2000
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From: Australia
Briefing cabin crew on DAC flights, I've been saying for quite a few years now that if ever there's going to be a cabin fire (probably starting in a toilet) in an EK flight, it will be on the DXB-DAC sector. Those lads don't give a merde about anything the cabin crew say to them, and most become selectively deaf to anything said to them in whatever language the cabin crew may speak. Quite a few years ago, EK recognised the language problem and added a Bengali language PA safety brief, but I don't know if it has made much of a difference.
Readers who are of a Politically Correct persuasion might be offended, but Yo767's comments are pretty close to the mark.
Readers who are of a Politically Correct persuasion might be offended, but Yo767's comments are pretty close to the mark.
Joined: Apr 2002
Posts: 264
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From: here today, there tomorrow
ruserious
It is a shame on your part not to understand what i am trying to say here.
the labourers could be ill educated @$$holes who have the faintest idea about adopting and respecting another culture when they are living overseas, but I always fail to understand why they are ignorant when people like me, Bengalis, translate the F/A's message across in Bangla. I got told to mind my own business once when I told one such guy to go back to his seat just before T/O clearance was received and the a/c was lining up for t/o. he was upgraded to business class god knows why by the ground staff in DXB (probably because Economy was full), and such rude comment for this little piece of advise i had for him, made me red. I am talking about people of my own country who are unable to understand the basic logic of my part, let alone a foreign CC's.
If you were living in Bangladesh and met the kind of people who thought Middle Eastern roads are way better than that of the Western world, then I rest my case. Yes, they are the labourers whom we are so proud off! Yeah right!
I am supporting everyone else here who are mostly unlikely from DAC. If you want, go ahead and be negative as this would not change the scene one bit.
Take care all
Richie
It is a shame on your part not to understand what i am trying to say here.
the labourers could be ill educated @$$holes who have the faintest idea about adopting and respecting another culture when they are living overseas, but I always fail to understand why they are ignorant when people like me, Bengalis, translate the F/A's message across in Bangla. I got told to mind my own business once when I told one such guy to go back to his seat just before T/O clearance was received and the a/c was lining up for t/o. he was upgraded to business class god knows why by the ground staff in DXB (probably because Economy was full), and such rude comment for this little piece of advise i had for him, made me red. I am talking about people of my own country who are unable to understand the basic logic of my part, let alone a foreign CC's.
If you were living in Bangladesh and met the kind of people who thought Middle Eastern roads are way better than that of the Western world, then I rest my case. Yes, they are the labourers whom we are so proud off! Yeah right!
I am supporting everyone else here who are mostly unlikely from DAC. If you want, go ahead and be negative as this would not change the scene one bit.
Take care all
Richie
Joined: Nov 2000
Posts: 357
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From: The Pilot Grinder
.....since when has anyone ever seen CC in EK tell pax to sit down during/after/taxiing/parking??????
NEVER!!!
This is the one area that allows, even encourages this sort of behavior after landing.
DXB-DAC.... you'll never stop the chaos, disrepect to other pax etc, etc
Whut to doo!!
NEVER!!!
This is the one area that allows, even encourages this sort of behavior after landing.
DXB-DAC.... you'll never stop the chaos, disrepect to other pax etc, etc
Whut to doo!!
Joined: Apr 2002
Posts: 264
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From: here today, there tomorrow
"Whut to doo!!"
that is why i came up with suggestion of getting some well built CC's for DAC flights...i dont think too many of you are aware of what happens in Biman's flights to and from the ME filled with the "skilled" labours. our CC's often has problem controlling their own people. I dont need to guess what happens to you guys. I hear you.
Richie
that is why i came up with suggestion of getting some well built CC's for DAC flights...i dont think too many of you are aware of what happens in Biman's flights to and from the ME filled with the "skilled" labours. our CC's often has problem controlling their own people. I dont need to guess what happens to you guys. I hear you.
Richie
Joined: Jan 2005
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From: Dubai
BigGeordie I have my doubts if any effort is given these days as I have approached our management and been told very clearly that it is no longer a requirement to have a Native speaker on the aircraft which is operating to that native persons country.
These were flights that were planned weeks ahead so cabin crew were not pulled off the flight or did not turn up.
Makes you wonder how stuffed up the whole system is when native speakers are having trouble getting flights to their country and planes depart Dubai frequently with out any Cabin Crew who can converse with passengers in their native language.
For many of our passengers Arabic and English are not well understood.
I thought that was the whole reason of employing Cabin Crew from the country we fly to so they can communicate with passengers.
These were flights that were planned weeks ahead so cabin crew were not pulled off the flight or did not turn up.
Makes you wonder how stuffed up the whole system is when native speakers are having trouble getting flights to their country and planes depart Dubai frequently with out any Cabin Crew who can converse with passengers in their native language.
For many of our passengers Arabic and English are not well understood.
I thought that was the whole reason of employing Cabin Crew from the country we fly to so they can communicate with passengers.
Joined: Jun 2005
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From: Lisboa
Blatant Rascism
All I see through this thread is blatant rascism, you lot are so well versed in other cultures that you can't even see beyond your own.
Cabin crew regardless of their language abilities are hired and trained for their customer handling skills and these may not necessarily require a specific language or physical abilities other than those required to communicate.
Bengalis, Indian, Poms, Americans all the same as far as I am concerned, and none stand out for being better educate that others.
So instead of delving in with your inept ignorance please save your time and saliva for a wank, since you've all been busy masturbating your minds over this issue you deserve one!
Cabin crew regardless of their language abilities are hired and trained for their customer handling skills and these may not necessarily require a specific language or physical abilities other than those required to communicate.
Bengalis, Indian, Poms, Americans all the same as far as I am concerned, and none stand out for being better educate that others.
So instead of delving in with your inept ignorance please save your time and saliva for a wank, since you've all been busy masturbating your minds over this issue you deserve one!
Joined: Mar 2006
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From: desert city
maaaaaaatttteeee
slow down Mustapha Rex....its a saftey issue here...... not a racisism issue
Where is your brain
.....if you are Bengalish then educate your mates to give up puffing on the big steel bird....otherwise there could be a FIRE!!!!!!
I hope I havent offened anybody
TR
slow down Mustapha Rex....its a saftey issue here...... not a racisism issue
Where is your brain
.....if you are Bengalish then educate your mates to give up puffing on the big steel bird....otherwise there could be a FIRE!!!!!!I hope I havent offened anybody
TR
Joined: Jun 2005
Posts: 128
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From: Lisboa
Safety???
Well sorry mate but if safety is your conern then you are better off mentionning how schedules are run and not who fills them.
Fatigue is today the biggest concern of all crew and it is not particular, drivers and crew are both high risk.
Provided your crew are rested and alert I see no problem on anny of these flights.
Fatigue is today the biggest concern of all crew and it is not particular, drivers and crew are both high risk.
Provided your crew are rested and alert I see no problem on anny of these flights.
