Engagement survey....
 

Two years ago the survey results were so bad that it was necessary to follow up with interviews from the survey provider, to find out exactly where the root of the problems are and how things could be fixed. The result was it was so bad, it couldn't be fixed!

Last year's survey is worse! To further substantiate the survey results the most recent TA showed even more crews had been turned off and we're not swallowing the lies any more.

Now you say you are going to fix the distrust. Don't get me wrong, I would like to see it done. But the guys I fly with are either one foot out the door. Or believe nothing will change and it's more fluff. I have to agree. World wars are sorted out in less time than this industrial dispute!

I hope you can prove me wrong but as a start why not address these areas:
HKPA
Statue holiday pay.
13th month excluded from captains 2 years ago. ( That was really wise...)
Bypass pay.
Flat out honesty and transperancy.
Flights like Perth... You know the issue but nobody will actually address the problem... Instead it's soft solutions and intimidatory pressures but they don't really address the issue do they?

I am sure the other readers of this would like to add to the list.

Maybe then you won't need an engagement survey.

Please prove us all wrong and stop this ship from sinking. It might mean you don't get your bonus but wouldn't that be putting money where your mouth is. Or, "Leadership through action" in your terms. Maybe then, we would see the commitment and true value you hold for your crews. The same true value and commitment that you always speak about.

Honestly, good luck. I hope you prove us wrong. It would make you the best manager of all time and set the required direction for all that follow, and truly complete the badly needed transformation.

Also on a side note, that photo of you, I hope your ok old boy? because you don't look well?

It's over. Most are leaving, about to leave or looking to leave. It's finally dawned on the post 49er generation that this place is !!!!, and will only ever get worse. POS18 etc etc
CX will be left with those who have no option but to stay.

It goes much much deeper than policy. The vast majority of pilots have no confidence in the individual managers to turn this around. Yes men and blow-in's for a few years from Swire populate the 9th floor and don't have the airline as their first priority but rather their bonus and next Swire posting. On the 3rd floor are wannabee's. None with management experience just the ability to bend over and take whatever senior management want to insert so they can report back to their wives that they are management types. Pathetic.

If this airline is to survive and expand a completely new team (from outside the Swire world) is needed. Thats what AA and BA did and it worked. New blood for a new beginning not the same old same old Swire vampires sucking the life out of the company.

Excellent post, Dan Buster.

Spot on Dan.

Management have cried wolf once too often. Now the house really is blowing down.

CC means you work to your contract, no more, no less.
Where in your contract does it say "engage in employment surveys "?

Promote "feeling listened to and respected" and "building trust through leadership"... really?? Thats the sort of crap you get from a consultant who sees an 18% participation rate.

All of the real issues (mostly not mentioned in the results unsurprisingly) require money to fix, and this DFO, like all before him, don't control the money.

Chris: just tell your bosses they have massively overshot and to give you the money to resolve all of the very well documented current issues. Or this continues to get worse, parked aircraft worse.

The attention to detail and outright skill at !!!! Polishing is breathtaking; unfortunately we’re the ones who squeezed out the Turds so we’re not falling for it. As usual though, the double speak is probably aimed up rather than down, one can only hope that the higher powers can see through it, although maybe they just don’t care?

Haha..., ANOTHER survey ! If a company's success was measured by the number of surveys conducted, CX really WOULD be the worlds greatest airline. As the more eloquent above me have pointed out, this is nothing more than another deflection to senior management, who they hope are being fooled into believing that some sort of real management is being done in HK. Sadly, as someone else mentioned, the house is continuing to blow down (burn down!). Dan Buster, your post was right to the point. Shame that the AM and the CK's of the world are only listening to the voices in their heads.

Buy yourself a boxing punch bag, hang it in the garage and take your frustrations out on it. By playing the companys management games and you are by completing surverys when they ask you to you just play straight into their hands. FOR ONCE why not do nothing and see what the management response is. How would the DFO start his letter ? Think what a message that would send. You say you filled out the survey last time ? How's that worked out for you ? Did you get your pay increase ? Did you get a change in management attitudes ? Did you get the promise of a filfilling career ? You got f***k all and still you want to play their games. Buy the punch bag.

A far clearer messege would be sent by 100% of pilots not completing the survey.

It was always a complete waste of time. In my 6.5 years at CX, nothing improved - things only got worse, despite surveys and all sorts.

Simply take the 20 mins you would have spent wasting your time filling it out, and relax, have a beer and spend time with friends or family.

Very much agree Slasher, there is not much !!!!e left to give. I predict we will see a lot more guys leaving towards the middle of the year ready for their kids to start school back home or wherever at the beginning of the new school year.
Big recruitment going on for BA, if you don't go now then you'll miss your chance to grab a place on the seniority, leaving it a few months to see what happens here will leave you years behind for eventual upgrade.

Green Dragon, sure, everything is just fine here. No resignation problem whatsoever. That is why they can't even allocate half the required leave this year, and why they are having to put in more and more reserve on the roster, and why they are desperate to get rid of the TB. I could go on, but according to you things are just dandy, so why should I bother. CX has NEVER been better. It's all just unsubstantiated baloney.

The plan is to skip off into the Sunset.
 

That's not a Buddhist guru - It's Matt Lucas of Little Britain fame.....

Never thought it could happen. Didn't believe it when I saw it. But yes, this is where we have gone.

Let's make 25 March a day to meditate and NOT aviate, navigate or even communicate.

I feel new uniforms on the way...lots of orange flowing stuff and free begging bowls and a bell.

You can't make this taurus excretus up...it must come with an Oxford primer.

Let's get a bunch of Max8's or a bag of Nembutal.

No more engaging with engagement surveys
 

You cannot polish a !!!! but you can cover it in glitter.

Regarding the survey, I hope not a single pilot submits. As for promoting a Buddhist monk and the message he has, well, I am sure that CX is soon to invite a devout Christian to also provide a positive message, then they can have a follow up by someone from the "religion of peace". This is just another piece of evidence that this airline is finished, and that our management have lost the plot. I barely get enough time with my family as it is without wasting another minute of it listening to someone that thinks I have the same value as a beetle (I know, that's exactly what our management value me at!). Seriously CK and RH, would you two get some medication and grow up? This is now passing from tragedy to farce, and YOU are the cause of it.

Apathy
 

Exactly Slasher. If 18% participation rate is anywhere near correct, almost all of that group are likely to be clerks who feel it's their duty to log off from their eBay and Amazon accounts for 5 minutes in the hope they are not on the next group of 7/800 to get canned...

That way,"Caring Company" gets a good result in the survey from the perfect demographic.. Win win.

#CXit

I've wasted enough of my life completing worthless CX surveys. They obviously haven't listened to a single thing we've told them so why bother. I'd rather they learn the lesson by finding a way to deal with the exponentially increasing resignation rate. That's one "answer" to a question they can't keep ignoring.

You would have to be a fool to think any CX Engagement Survey is meant to be for the benefit the employees.

To be fair - it is genius. Buddhism is all about giving up material needs and wants. What better preparation for COS18?

It is very clear that senior management have lost sight of the simple fact that they "run" an airline not an internet or social media platform. These kind of lectures and forums are fine if you are on the cutting edge of employee/ employer strategies but CX and Swires remain in the last century in this regard and no Budhist Monk is going to change that.
"Manage the airline and the rest will follow".