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-   -   Yet more evidence that CX is mismanaged (https://www.pprune.org/fragrant-harbour/593859-yet-more-evidence-cx-mismanaged.html)

Trafalgar 23rd Apr 2017 19:16

Yet more evidence that CX is mismanaged
 
Another area of service that our competitors are crushing us with....

British Airways wi-fi in the sky finally takes off | Daily Mail Online

oriental flyer 23rd Apr 2017 19:40

Whilst I agree , do you really want the passengers all around you making phone calls when you are trying to sleep . I think that unless phone calls Skype etc are banned air rage will become commonplace

Average Fool 23rd Apr 2017 21:02

Don't worry, with the pax flying on airlines that do have wifi, you will enjoy a few seats to yourself.

Staff travel anyone?? Looks like theres plenty of room.

swh 24th Apr 2017 01:34

As far as I am aware CX is still the only foreign airline to have Wifi over China.

Other airlines may have wifi but do not have the right to have it on over China.

The FUB 24th Apr 2017 02:07

Of course if phone calls, at 34000ft whilst enjoying a Betsy beer, are annoying then purchase a wifi jammer from Sham Shui Po.

Oval3Holer 24th Apr 2017 05:38

Pan Am - down the drain.
Eastern Airlines, once the largest airline in the free world - down the drain.
Cathay Pathetic - next.

Face the facts and make plans for your future such that it doesn't include Cathay...

oriental flyer 24th Apr 2017 17:03

FUB ,

Imagine 5-6 people turn on their wifi jammers at the same time , it messes up the GPS signals and you can all join the cast of "lost "

SloppyJoe 24th Apr 2017 17:19

Oriental flyer,

Using the same level of understanding think about this. Someone uses the wifi to hack into the planes computers and crashes it. I will take my chances with a wifi jammer.:hmm:

oriental flyer 24th Apr 2017 19:14

It's not going to happen because the flight computers are not using wifi , however a wifi blocker works by sending out an RF signal that could possibly interfere with the gps signals . It won't affect the flight computers just the LNAV GPS input

Shep69 24th Apr 2017 19:31

Many wifi and cell phone type jammers incorporate GPS jammers as well. These are to disable surreptitiously placed GPS based tracking devices which are often used by law enforcement as well as lawyers trying to catch cheating spouses.

Wifi (2.4G and above) usually operates well above GPS (1.2-1.3G; plus or minus a couple hundred MHz depending on which kind of equipment) and most cell phones, but any transmitter--especially one trying to jam -- and double especially one made in China -- generates all kinds of spurious signals and harmonics. And because it's a kinda pirated type of device to begin with there are not any form of universal frequency specifications or power level standards -- unlike normal cell phones, iPads, laptops, and the like.

Obviously this is illegal and dangerous aboard any aircraft with radio based navigation equipment and other electronics. And the possibility of knocking out onboard GPS (and other stuff) is most definitely there. Anyone trying such a stunt should be thrown in jail just like anyone else intentionally trying to harm an aircraft and its passengers.

SloppyJoe 24th Apr 2017 23:37

The plane however would not crash, so we would not end up as a new cast of lost.

Icarus2001 25th Apr 2017 08:58


Imagine 5-6 people turn on their wifi jammers at the same time , it messes up the GPS signals and you can all join the cast of "lost "
Yes everything operates on the same frequency, wifi, GPS, microwaves, tv, radio, radar detectors.

I guess they jam the IRS-IRU as well huh?

flyhardmo 25th Apr 2017 14:45

m.youtube.com/watch?v=FcArnepkhv0

Abbey Road 29th Apr 2017 20:42


Another area of service that our competitors are crushing us with....

British Airways wi-fi in the sky finally takes off | Daily Mail Online
I wouldn't hold up BA as a shining example of a wi-fi savvy competitor, just yet. When it comes to integrating 'tech' with their aircraft they manage to muck it up. Even land-based tech, like their IT systems, are just apalling. :rolleyes:

hkgcanuck 29th Apr 2017 22:14

A WiFi jammer would not affect GPS signals. GPS uses a very low power transmission that the receiver picks out of the mess of other RF noise there is floating around. A WiFi jammer would need to transmit on GPS frequencies in order to affect it, filling the air with other radiation would be irrelevant to GPS.. It would cost more to install the additional antennas so I doubt the cheap Chinese WiFi jammers would do this.

Flex88 19th May 2017 19:11

The Way Forward
 
Bet my last dollar that some 9th floor "manager" with a real nice looking spreadsheet that conformed to Boardroom cost cutting targets is responsible for this.. Saved a whole bunch of bucks - at what cost ?? They're now "PAYING" to fix all this.

https://runwaygirlnetwork.com/2017/0...pacific-image/

cxorcist 19th May 2017 21:15

So Qatar can turn this product away but CX cannot. I'm fairly certain this says something about CX relative to its competitors, and it isn't good. When will CX learn that it is better to do things right the first time, even if it costs a bit more time and money? We are now, no thanks to the fuel hedges, in such bad financial shape that the airline cannot afford expensive do-overs and further brand damage. If the airline continues to be run with a myopic focus on costs only, then CX will become the next airline industry fatality.

LongTimeInCX 20th May 2017 00:13

For those that think John Walton, the gentleman who wrote the blog in Flex88's post, has exaggerated the shoddiness of the seats, perhaps those of you who get the chance to look at the cabin in the A50 should do so.
I have only recently looked in the A50 cabin, and even though I only had chance to look at the business seats, either I was on exactly the same aircraft as Mr Walton flew on, or sadly, the problem is more widespread.

To view poorly fitting trim, mismatched joins, flaking laminate, badly fitted material, was very disappointing, and the list went on. How these seats were accepted for use is beyond me, and with minimal use already, looking as bad as they do, I doubt they will last well.

And these seats are what we are doing to try and retain/attract premium passengers?
If this is the level of management oversight and decision making that we now have, then our beloved airline may indeed be doomed.
It's not a 30% management clearout that's needed. It's more like a fresh set of eyes with a sound business mind, a blank sheet of paper and a new approach.

cxorcist 20th May 2017 00:29

Richard Anderson for CEO!

Trafalgar 20th May 2017 00:33

Gordon Bethune is available.... :D (of course, it would take him six months to get over the shock at what a complete mess this airlines operations are like).

Average Fool 20th May 2017 01:03

They would probably hire him, rave about the "turnaround", then do absolutely none of the suggestions.

mngmt mole 20th May 2017 01:10

Sadly you are probably correct. Of course, there would be a new survey in there somewhere :ugh:

Arfur Dent 20th May 2017 15:23

A Senior Manager in the "Procurement Department " chose to equip our A50's to the current levels of finish. Has he been challenged to justify such premature failure of the interiors or parts thereof? Have those who installed such mismatched rubbish been called upon to replace the offending items? Are there not warranties in place?
No - didn't think so........

cxorcist 20th May 2017 18:17

"We don't blame people at CX, just as we don't blame pilots for a hard landings." - AT

... because accountability is so overrated! Funny how mis-management adopts the Snowflake mantra when it suits them but remains in the Colonial Ages on their labour relationships. No hypocrisy there!

LongTimeInCX 20th May 2017 23:57

Deckchairs ..... Titanic.....? Anyone

Pucka 21st May 2017 06:14

The sad matter is, that even after all these screw ups, the same individuals are still in situ..no heads roll and they're even allowed a second and third shot at the same subject..from EFB, A50 furnishings, forward Galley A50, the hideous and frankly unhygienic forward biz class Loo with its see through door and the general state of some of our carpets..particularly in first class…what a total and utter mess..and now this al la carte nonsense..you can't polish a turd, let alone eat one...

clear.right 21st May 2017 06:51


Originally Posted by Pucka (Post 9777436)
The sad matter is, that even after all these screw ups, the same individuals are still in situ..no heads roll and they're even allowed a second and third shot at the same subject..from EFB, A50 furnishings, forward Galley A50, the hideous and frankly unhygienic forward biz class Loo with its see through door and the general state of some of our carpets..particularly in first class…what a total and utter mess..and now this al la carte nonsense..you can't polish a turd, let alone eat one...


Exactly what is wrong with "this a la carte nonsense"?

Pucka 21st May 2017 08:10

its the new Biz class A la carte service on demand..same food but served as and when required..no additional CC..nothing to improve hey but hey..10 abreast seating is just a wonderful thing on a 16 hour sector with no healthy snack options and a seat made perfect for that DVT event..

Cavallier 21st May 2017 17:03

Don't forget the "Award Winning" regional Buisness Class Seat !!!! Never seen or experienced such crap in my life. Would rather sit in Economy !!!

The Cav

Starbear 21st May 2017 18:00

The basic problem is that this lot have received(bought) so many awards both externally (Skytrax etc) and internally (world leading IT -jesus h christonabike-really) they genuinely believe their own crap. The Airbus A330 conversion course was very recently referred to (internally) as world class. Anyone suffering that piece of nonsense agree?
I honestly do not think this is salvageable.

cxorcist 21st May 2017 19:47


Originally Posted by Starbear (Post 9777987)
The basic problem is that this lot have received(bought) so many awards both externally (Skytrax etc) and internally (world leading IT -jesus h christonabike-really) they genuinely believe their own crap. The Airbus A330 conversion course was very recently referred to (internally) as world class. Anyone suffering that piece of nonsense agree?
I honestly do not think this is salvageable.

I think this is what professional investors call a broken corporate culture. Only a true change agent can right the ship. Near as I can tell, the Swires do not have such a leader in their midst. Cutting a few hundred middle managers and office staff, despite the arguable appropriateness of such actions, will not fix things. Done improperly, it may well make things worse before they can get better.

CX is grossly behind on IT and lags (or lacks) industry standards in many areas of the operation. We witness those failures on an almost daily basis. Our product deteriorates, and costs run rampant. In some portions of the Company, CX can't even quantify their own expenses holistically because the vertical silos are so disconnected. It's like trying to run when not even able to walk yet. We are in trouble, and cost cuts alone won't fix it. I sure hope they have a decent plan, but there are no indications of that thus far.

Shep69 21st May 2017 21:12

If the only strategy is to slash staff, cut back on service, and defer basings what more evidence does one need ?

cxorcist 21st May 2017 23:10


Originally Posted by Curtain rod (Post 9778144)
There will be yet more and more evidence, too: Although the company desperately needed a CMP 20 years ago, as they were told by us and everyone, watch every dollar that has finally been spent go down right the sewer when this whole thing gets canceled and added to the list of grand failures.

... and the whole failure will be blamed on the pilots' unions!

Farman Biplane 22nd May 2017 00:07

Hong Kong Airlines group will be glad for its new employees and their intimate knowledge of the Cathay systems. TTW CX

Trafalgar 22nd May 2017 01:50

Not to mention the fanatical sense of injustice that will accompany them to HKA. Another 'own-goal' in the making by CX. The tragicomedy continues. :{

Trafalgar 22nd May 2017 01:52

Still haven't heard that those responsible for the fuel hedging debacle have been fired. Of course, we will hear all about the 600+ that are going to be let go because of their incompetence. The same chefs are still in the kitchen, and the food is still burning....

Strewth 4th Jun 2017 19:48

Long haul low cost becomes mainstream as full service airlines gradually embrace new business models

Veruka Salt 5th Jun 2017 03:29

You know the fuel hedging 'debacle' was a deliberate ploy to remove cash from the balance sheet, and provide a 'crisis' smokescreen to drive through a long overdue restructuring? Hence why no heads have rolled - rather, certain people have been promoted. Ivan Chiu has been elevated to a coveted Swire corporate job. They did the job they'd been tasked with doing.

Strewth 5th Jun 2017 04:31

Reckon a la QF. Managements dreamin, day late and a dollar short.


Trafalgar 5th Jun 2017 08:12

oh.....THAT is funny. :-)


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