ISM issues
 

I know i can have my grumpy moments, but how would you handle this:

cathay crew is waiting in LAX immigration queue; of the cockpit crew only the SO remains as all others are based.

being the only one of our crew heading for hotel, i ask if it would be a problem to join them in the bus to hotel. i am cx crew, just off reserve to do a freighter flight.

the SO and I get to the bus maybe 5 mins after the last cabin crew (as last through immigration)......to be met by the shrieking ISM..."why can't you just hurry up".....and then when on the bus "why did you agree to letting him along, he could have got another bus"

i was pretty disgusted by this having often sat waiting for the cabin crew when in outports for a lot longer than 5 minutes without a word being said. i was also not too enamoured by how she had the audacity to treat a member of her flights operating crew, the SO, without the presence of more senior guys.

just wondering how you would have handled this scenario?

Either ascribe it to a spot ;) of PMT or have a quiet word at hotel pointing out your comment re waiting for CC and, perhaps, adding "OIC so you've been learning from BA CC."

BA CC reading: only a few like that ;)
Rainboe: sorry about the smileys - buy you a beer next time I see you.:ok:

I would have asked for her name, and then told her that I will be reporting her embarrassing and unprofessional behaviour to the Chief Pilot to follow up with ISD. I would then have sat in my seat, faced the front, and let her sweat.

My letter to the CP would say exactly what you said in your post.

Her behaviour was completely unacceptable and she should not have been allowed to get away with it.

And then enjoy your sealed bottles of water for the rest of your career....:cool:

Reverse this situation with the SO first on the bus & he starts "shrieking" at the ISM when she finally turns up to the transport. How fast do you think she could speed dial back to HK to report him?

I've lost count of how many times I have sat on the crew bus for over 20mins waiting for cabin crew to arrive.

raven11 is spot on.. stand your ground & report her for acting in an unprofessional manner. She certainly would have reported the SO if the situation were reversed.

turn the other cheek
 

How about write all the facts down that you can remember. That way you can defend any complaints should you not hear about them for 6 months etc.
Then once that is done, get on with life. ie don't rat it to the company. we have too many us against them fights already.
I am not even slightly saying that I think the ISM actions are justified, however if you want some lattitude/tolerance one day, it might be appropriate to give them some occasionally too.
End of an LA remember they get tired too.
P.s. I too have sat in the bus waiting over 30 mins for CC to clear customs etc. it's very frustrating.

ISD should really do something about her. She makes junior Japanese girls cry almost every flight......

Go back into the building sometime while waiting for
the CC to appear at the bus.You will often find them on
the payphones ordering take-out to the hotel and/or
organising their social life.

Agreed, many times this has happened. Once saw a skipper tear some of the girls a new Ar@ehole when he found out what they were doing. By the time we got to the hotel it was to late for us to go out and eat due the most of the kitchens closing in LA. But at least the girls had their Thai food waiting for them....Bless them.

Thypoon Annie strikes again!

Can some one pls post the top ten list here:

1.
2...



Be prepared.

Alternatively, try the freighter.
You'll be in the hotel bar before a pax crew are off the ship :ok:

I'd love to, if they paid me the full package, instead of "freighter scales".

Do "freighter scales" still even exist since the demise of the FACA?

That is why I keep the ranking list in my own folder, when there is no other senior flight crew I AM the ranking commander so you can shut up and go back to clean your toilet.

True, but on the other hand I just recently had the cabin crew invite me to join them for the Thai food as well. We weren't held up as they ordered on their own mobiles whilst on the bus. The Thai food on the other hand arrived late and not as per the order!!!

So, remember that not all the cabin crew are nasty little so and so's.

hahahaha
"M.M"

yep, there are some good ones out there.....but still no need to publicly berate one of our less experienced bretheren.

having retorted with a comment that suggested in all the times i had gone to LA, not once had i ever heard anyone complain overtly about cabin crew being late to the bus. not sure it was too cool to then tell her that "there is not a chance i am going to spend another second in this bus with the atmosphere you have created"...so got off....

the fact that they ended up waiting for nothing, which normally i would have concerned myself with, didnt even register. you hear stories of those who keep a black book for of those who have been trouble along the way.....if i was to have a "not a chance in hell getting my jump seat list" i think this lass would be the first entry.

I now make sure that I'm the last one on the bus. I now tell the girls when we leave (in a friendly manner) that if I find one doing duty free shopping that is delaying the bus, they will be catching a cab to the hotel.

Now I have no problem with long delays on the bus. :ok:

The ISM was wrong, of course. I am not suggesting the majority of us is responsible for that, BUT :

imho, the general poor relationship ( nonexistent that is) between pilots and hosties has a lot to do with the typical " old school" cathay culture still supported by some. I never understood those colleagues who gave the girls sh$t when they made little mistakes ( like passing on beverages the wrong way e.g.) and later on in the flight complained about lack of social crew life. :hmm:

Reporting somebody should really be saved for extreme cases, let's not have an even more hostile atmosphere than what we already have. ( having said that, I do not know that particular ISM and can't say if she is indeed an extreme case/ has a history)

with you to a degree.....but i normally find that most guys treat the rest of the crew with total respect and courtesy....

admittedly there are some ogres out there....but wouldn't expect a small number of arseholes to be the root cause of the them and us that exists here.

there will be no reporting......i could have quite happily let the whole thing go and not bring it up......but would do the same for anyone being unfairly taken to task by a crew-member.

Ahhh, Masako. You tell a story like this and crew (cabin and cockpit) have this one name on the tip of their tongue!

If you look after your ISM, she'll go to hell and back again to look after you.

Edit...Perhaps I could re-phrase my previous comment to make it clearer. A happy crew is a direct reflection of the leadership qualities of the Captain...and vise versa.

" the general poor relationship ( nonexistent that is) between pilots and hosties has a lot to do with the typical " old school" cathay culture still supported by "

what a crock! The relationships between the cockpit crew and the cabin crew was far better years ago when I joined. Ask any ISM or SP.

There is absolutely no doubt about that except for the one ISM already mentioned.

There is always the possibility of a problem-child and I accept that I may be corrected on my generalised comments!

A good CC says " good morning Captain "................
A great CC says " Captain, its morning "

Its the subtle little differences :ok:

Which are worst Singaporeans or Malaysians?

Anyone to look out for?

The one mentioned above is Darth Vader in disguise.

There must be a site that CX cabin crew use to rant about their issues. Anyone know what it is???

Try ? ? ? ? ? ? ? ? ? ? • Index page

hotel kilo fox alpha is not the only one.

there is one specifically for CX made/run/maintained by CX FA in chinese.
domain is "CX's logo's nickname in chinese"crew.net

lots of stuff there. famous ISM, most always differentiate their pay compared to ours, and worst of it all why they have to serve us.... its very ridiculous.

''CX's logo's nickname in chinese''

any hints?

Quote: ''I always try to apply CRM and extend open invitations to the cabin crew to come to the flight deck for take off and landing when the loads are light. You would be surprised at the amount of times we are told "No thanks''

Lets turn that around: would you accept the offer to come back to observe the hosties working in the galley/cabin?

You see, it's a question of priorties and instrests.Don't take it personally.

Next: 15 hrs block, arrive Lax, All we want is food and rest, not to go out to drink.

Many times an offer to order Thai food on behalf is turned down.

So.. reach hotel, grab food box hit the sack.Once again: priorities.

help
 

I cant read CX crew forum in hotel kilo fox alpha.. damn.. any way around it.. so i can read it..any help thanks..

i thought i need some refeshing read..

You didn't miss much,Very mild stuff.

Lots om CPP from wannabes.

Not current.

''to see when we make Cabin calls''

You are kidding right?

''few CC crew that if they come and sit up front with us then they get some hassle (sometimes) from Senior crew.''

Ok when they are there, ask them to reflect on why this is so.

Wongsuzie............... no, you must be kidding?

ANY opportunity for the cabin crew to come sit in the flight deck SHOULD be taken. I understand there are times you can't.

I just had yet another fantastic trip with the crew, the ISM and 5 CC came out for drinks and we ALL had a good time.

As I've said many many times before, the whole relationship between the Cabin crew and the Cockpit crew comes down to the ISM. End of story full stop.

high heels and a whip
 

Rumor has it that Cathay's 1 billion odd dollar loss for the year after hedging and fines were accounted for, actually came from Masako making IDD calls on station managers' cell phones during transits.

Unfortunately though, talking does not equate to exercise............:ok:

''the whole relationship between the Cabin crew and the Cockpit crew comes down to the ISM.''

Unles the capt. wifee is on board!

wongsuzie,

There was one time where we had a total of 80pax to PEK, i thought this would be a great opportunity to have CC in the cockpit for TO and Lndg. I told the ISM to see if anyone would be interested in sitting on the J/S, she said she would ask around and let me know. She came back and said that no one was interested. The next day I see two of the junior crew having lunch. I join them, and as we chatted, they started asking me about flying and how the view is from the cockpit. With a surprised look I told them that I had asked the ISM to ask the crew about J/S. They replied that the ISM had said nothing and they would have jumped at the opportunity. It was obvious that the ISM was playing lip service. Needless to say the very next day I confronted the ISM, and the two were in J/S for TO and Lndg.

I don't invite CC to the cockpit so they can observe our operation. We have the best seat in the house, and I invite them cause on a beautiful day the view is absolutely magical.:ok::ok:

I hear some of the CX Toronto based CC enjoy a good boozey night, and get out with the lads. I've heard a couple fellas with stories :D

mmmmmmmmmmmmm Toronto crew :ok:

The best in the company. :ok: