Outrage
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Outrage
HKG CEO and CX CEO express outrage at the 'disrespect' some cabin crew apparently showed towards a pax asking for carpet.
Where was the outrage when pilots were committing suicide in response to consequences of covid policies and POS18?
Where was the outrage when pilots were committing suicide in response to consequences of covid policies and POS18?
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Its only considered outrage when it involves a mainlander.
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It could sometimes be hours before they saw how much their bonus was impacted.
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Taking down a taxi driver, is far less impressive than complaining about an airline, especially an airline that are run by people that they consider is beneath them
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Unintended consequences.
This whole “scandal”, and it appears to be a manufactured scandal, is just one unintended consequence of closing Dragon. The mainland was their bread and butter, the cabin crew knew and respected many of the regular passengers and were happy in their job. The brand was strong, developed over many years. Now they are having to promote the green brand in China virtually from scratch and not getting off to a good start. The moaning you hear from Cathay crew, both pilots and cabin crew, about having to fly the minibus to China is pure prima donna.
https://www.scmp.com/news/hong-kong/...gtype=homepage
https://www.scmp.com/news/hong-kong/...gtype=homepage
The elephant in the room...
It is a pity that three Cathay Pacific cabin crew members were sacked this week after their private conversation, in which they poured scorn on travellers from the mainland who struggled to speak English, went public.
Cathay swiftly took action after an audio recording of their casual chat was shared on the hugely popular Chinese social media platform Xiaohongshu. The incident was also picked up by People’s Daily, which published an online commentary criticising Cathay’s corporate culture for “worshipping foreigners” and respecting Hongkongers but looking down on mainlanders.
One neglected aspect of the whole affair was the secret taping of the private chat between the flight attendants by a passenger seated near their work area. The Office of the Privacy Commissioner for Personal Data should come forward and explain to the public whether such an act of recording a private conversation breaches the local privacy law.
Understandably, the passenger who heard the exchange – a mainlander who has lived in Hong Kong for over a decade – was upset with the flight attendants poking fun at a mainland traveller who couldn’t speak English, but does that justify secretly recording the conversation and exposing it to the media?
They sounded unkind but the chat was a lighthearted exchange among colleagues in their own rest area. There is no reason it should be blown up into an issue about discrimination resulting in sackings.
The mainland market is, of course, crucial to any company, Cathay Pacific included. But a balance needs to be struck between non-discriminatory service and decency by passengers with due regard for personal privacy.
Y. Yeung, Mid-Levels
Letters | Does recording of Cathay Pacific cabin crew breach privacy law?
Readers discuss an audio recording that resulted in the firing of three airline staff
It is a pity that three Cathay Pacific cabin crew members were sacked this week after their private conversation, in which they poured scorn on travellers from the mainland who struggled to speak English, went public.
Cathay swiftly took action after an audio recording of their casual chat was shared on the hugely popular Chinese social media platform Xiaohongshu. The incident was also picked up by People’s Daily, which published an online commentary criticising Cathay’s corporate culture for “worshipping foreigners” and respecting Hongkongers but looking down on mainlanders.
One neglected aspect of the whole affair was the secret taping of the private chat between the flight attendants by a passenger seated near their work area. The Office of the Privacy Commissioner for Personal Data should come forward and explain to the public whether such an act of recording a private conversation breaches the local privacy law.
Understandably, the passenger who heard the exchange – a mainlander who has lived in Hong Kong for over a decade – was upset with the flight attendants poking fun at a mainland traveller who couldn’t speak English, but does that justify secretly recording the conversation and exposing it to the media?
They sounded unkind but the chat was a lighthearted exchange among colleagues in their own rest area. There is no reason it should be blown up into an issue about discrimination resulting in sackings.
The mainland market is, of course, crucial to any company, Cathay Pacific included. But a balance needs to be struck between non-discriminatory service and decency by passengers with due regard for personal privacy.
Y. Yeung, Mid-Levels
https://www.scmp.com/comment/letters...gtype=homepage
The elephant in the room...
It is a pity that three Cathay Pacific cabin crew members were sacked this week after their private conversation, in which they poured scorn on travellers from the mainland who struggled to speak English, went public.
Cathay swiftly took action after an audio recording of their casual chat was shared on the hugely popular Chinese social media platform Xiaohongshu. The incident was also picked up by People’s Daily, which published an online commentary criticising Cathay’s corporate culture for “worshipping foreigners” and respecting Hongkongers but looking down on mainlanders.
One neglected aspect of the whole affair was the secret taping of the private chat between the flight attendants by a passenger seated near their work area. The Office of the Privacy Commissioner for Personal Data should come forward and explain to the public whether such an act of recording a private conversation breaches the local privacy law.
Understandably, the passenger who heard the exchange – a mainlander who has lived in Hong Kong for over a decade – was upset with the flight attendants poking fun at a mainland traveller who couldn’t speak English, but does that justify secretly recording the conversation and exposing it to the media?
They sounded unkind but the chat was a lighthearted exchange among colleagues in their own rest area. There is no reason it should be blown up into an issue about discrimination resulting in sackings.
The mainland market is, of course, crucial to any company, Cathay Pacific included. But a balance needs to be struck between non-discriminatory service and decency by passengers with due regard for personal privacy.
Y. Yeung, Mid-Levels
Letters | Does recording of Cathay Pacific cabin crew breach privacy law?
Readers discuss an audio recording that resulted in the firing of three airline staff
It is a pity that three Cathay Pacific cabin crew members were sacked this week after their private conversation, in which they poured scorn on travellers from the mainland who struggled to speak English, went public.
Cathay swiftly took action after an audio recording of their casual chat was shared on the hugely popular Chinese social media platform Xiaohongshu. The incident was also picked up by People’s Daily, which published an online commentary criticising Cathay’s corporate culture for “worshipping foreigners” and respecting Hongkongers but looking down on mainlanders.
One neglected aspect of the whole affair was the secret taping of the private chat between the flight attendants by a passenger seated near their work area. The Office of the Privacy Commissioner for Personal Data should come forward and explain to the public whether such an act of recording a private conversation breaches the local privacy law.
Understandably, the passenger who heard the exchange – a mainlander who has lived in Hong Kong for over a decade – was upset with the flight attendants poking fun at a mainland traveller who couldn’t speak English, but does that justify secretly recording the conversation and exposing it to the media?
They sounded unkind but the chat was a lighthearted exchange among colleagues in their own rest area. There is no reason it should be blown up into an issue about discrimination resulting in sackings.
The mainland market is, of course, crucial to any company, Cathay Pacific included. But a balance needs to be struck between non-discriminatory service and decency by passengers with due regard for personal privacy.
Y. Yeung, Mid-Levels
https://www.scmp.com/comment/letters...gtype=homepage
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So an Uyghur man was abducted by the commies after being onboard one of the cathay flights? Now you know when it's time to leave for good.
"According to Amnesty, Abuduwaili was on a Cathay Pacific flight from Seoul to Hong Kong that was scheduled to land at 11 pm (1500 GMT) on May 10, according to Amnesty. Airline Cathay Pacific did not respond to questions on whether he was on board."
https://hongkongfp.com/2023/05/28/ho...an-allegation/
"According to Amnesty, Abuduwaili was on a Cathay Pacific flight from Seoul to Hong Kong that was scheduled to land at 11 pm (1500 GMT) on May 10, according to Amnesty. Airline Cathay Pacific did not respond to questions on whether he was on board."
https://hongkongfp.com/2023/05/28/ho...an-allegation/
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Okay CX. Was he or was he not on the flight? Seems a pretty simple point to confirm. I suspect the airline once again is finding the reality of post 2019 HK is a bit too difficult to deal with effectively. This is the spiral downwards CX will not be able to avoid. ICAO and IATA have pretty strict rules regarding passenger lists. So, again...was he on the flight?
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to quote the great ricky stuart, 'it ain't on." (rest censored because of the animal mentioned!)
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Those cabin crew may not be talking about the passenger on that Chinese flight, who knows it could be about another flight. Yet, the Chinese mainlanders think they are offended.
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Personally I found the expectations of the cabin crew unreasonable.
What sort of linguistical skills did they expect from someone who can’t tell a bat from food while being educated by a despot dictatorship?
What sort of linguistical skills did they expect from someone who can’t tell a bat from food while being educated by a despot dictatorship?
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Okay CX. Was he or was he not on the flight? Seems a pretty simple point to confirm. I suspect the airline once again is finding the reality of post 2019 HK is a bit too difficult to deal with effectively. This is the spiral downwards CX will not be able to avoid. ICAO and IATA have pretty strict rules regarding passenger lists. So, again...was he on the flight?
of course, almost all governments insist on being sent the passenger list prior to departure, and that can’t be refused. And HK will by now have the same watch list of ‘undesirables’ as PRC. Same would have happened if he had flown KE - it isn’t that they have the right to refuse to share the name list with HK.
in my view, just a matter of when, not if, Swire are forced to sell out to a more ‘patriotic’ owner
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So an Uyghur man was abducted by the commies after being onboard one of the cathay flights? Now you know when it's time to leave for good.
"According to Amnesty, Abuduwaili was on a Cathay Pacific flight from Seoul to Hong Kong that was scheduled to land at 11 pm (1500 GMT) on May 10, according to Amnesty. Airline Cathay Pacific did not respond to questions on whether he was on board."
https://hongkongfp.com/2023/05/28/ho...an-allegation/
"According to Amnesty, Abuduwaili was on a Cathay Pacific flight from Seoul to Hong Kong that was scheduled to land at 11 pm (1500 GMT) on May 10, according to Amnesty. Airline Cathay Pacific did not respond to questions on whether he was on board."
https://hongkongfp.com/2023/05/28/ho...an-allegation/
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