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Cathay Pacific sells $16,000 premium tickets for $675 in pricing error

Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

Cathay Pacific sells $16,000 premium tickets for $675 in pricing error

Old 2nd Jan 2019, 07:03
  #1 (permalink)  
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Join Date: Jul 2007
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Cathay Pacific sells $16,000 premium tickets for $675 in pricing error

Oh dear!

https://www.thenational.ae/business/...error-1.808614
arse is offline  
Old 2nd Jan 2019, 07:11
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Join Date: Mar 2004
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CX will find a way to blame the pilots, and make them pay...
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Old 2nd Jan 2019, 08:12
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Join Date: Nov 2011
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Was POS18 a mistake too?
Threethirty is offline  
Old 2nd Jan 2019, 08:18
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Join Date: Mar 2012
Location: Florida USA
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Chinese no logic.... Sent an aircraft out of the paint shop with wrong name failed to go take a look ??? Give Cathay back to the British they will sort it.
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Old 2nd Jan 2019, 08:18
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Join Date: Dec 1998
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.....Nooooo, they are infallible when it comes to COS. Itís just in every other aspect of airline ops they are congenitally hopeless. The only reason to stay in this airline is the entertainment value.
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Old 2nd Jan 2019, 08:54
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Sounds like someone got their HKD and USD mixed up when typing in the fares...
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Old 2nd Jan 2019, 08:56
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Cheaper than staff travel.
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Old 2nd Jan 2019, 15:20
  #8 (permalink)  
 
Join Date: Dec 2007
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I was able to book a few of these in F for $1000 each RT.

See you on board.
mach92 is offline  
Old 2nd Jan 2019, 15:44
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Join Date: Jul 2018
Location: All over
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Can just see the guy in the checkered suit

"Call me Crazy !
I got the lowest prices in town !
I lose money on every deal !
Folks ask me how I do it

One word -- VOLUME !"
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Old 2nd Jan 2019, 17:26
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Join Date: Nov 2013
Location: Earth
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wouldn't be surprised if this is a way to reduce profits to justify the new TA
TurningFinalRWY36 is offline  
Old 2nd Jan 2019, 22:32
  #11 (permalink)  
 
Join Date: Jan 2007
Location: Melbourne
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If it was a pilot that made that mistake he would have been sacked on the spot, but because it was an office workers mistake, they'll put it down to "miscommunication" and he/she will carry on being incompetent within the company
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Old 2nd Jan 2019, 23:57
  #12 (permalink)  
 
Join Date: Apr 2002
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Think you will find that this function (typing in fares) was outsourced to lowest bidder in India or Phillipines, rather than being a HK office worker. HK too expensive...
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Old 3rd Jan 2019, 00:04
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Join Date: Dec 1998
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....and the hits just keep on coming. Well, we always have had the worlds best IT....
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Old 4th Jan 2019, 04:56
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Join Date: Nov 2015
Location: HK-CRoC
Posts: 562
Oops, another mistake

And here we go again with another stunning example of ineptitude.

Not even days into 2019 and it looks like it will be another year of extremely expensive bungles; Data Breach + Selling Seats at massively incorrect prices (one article indicated the culprit was IT dept.), and here we go again.
I propose that what we are seeing here are the full throated benefits (consequences) of our esteemed "Time To Win" restructure program and with 361 days yet to go, hang on to your seats (no pun intended) and buckle up.

But then again, probably no need to worry as Merlin is now in charge and he must know what he is doing, yes ?
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Old 4th Jan 2019, 13:43
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Join Date: Oct 2018
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yeah but having made the mistake it's good PR. BA got hammered in the media when they refused to let people fly when they made a similar error last year

CX got a load of positive coverage in Europe and the USA in the last few days
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Old 4th Jan 2019, 20:02
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Isn't that called an ID90? ��*♂️
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Old 4th Jan 2019, 23:18
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Join Date: Dec 2011
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No it is not an ID90; with these tickets you have a chance of receiving some human dignity when you check in, and you might actually be accepted for travel!
bonzaboy is offline  
Old 5th Jan 2019, 02:56
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Join Date: Jun 2001
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CX got a load of positive coverage in Europe and the USA in the last few days
I don't know how many 'discounted' tickets were sold, but I gather it was not very many. The loss is probably far less than the cost of a comparable advertising campaign.
Dan Winterland is offline  
Old 5th Jan 2019, 05:23
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Originally Posted by Dan Winterland View Post
I don't know how many 'discounted' tickets were sold, but I gather it was not very many. The loss is probably far less than the cost of a comparable advertising campaign.
True. Free advertsing on the BBC for a day worldwide. Any publicity is good publicity even though the entire aviation world is laughing at your incompetence.
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