BBC knowledge
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Joined: Jul 2010
Posts: 153
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From: far west
BBC knowledge
Interesting shows on BBC knowledge. Secret millionaire, undercover boss.
Now, imagine our upper management going undercover in disguise to effectively observe the " real CX operation".
Now, imagine our upper management going undercover in disguise to effectively observe the " real CX operation".
Joined: Dec 2007
Posts: 140
Likes: 0
From: HK MTR
These shows only have a boss undercover for 1 week. The problem is that you need month after month of back of the clock flying to really highlight the problem not just a one of flight here and there which is what tends to happen.
