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positionalpor

17th March 2014 15:35

BBC knowledge

Interesting shows on BBC knowledge. Secret millionaire, undercover boss.
Now, imagine our upper management going undercover in disguise to effectively observe the " real CX operation".

Sand Man

17th March 2014 23:51

These shows only have a boss undercover for 1 week. The problem is that you need month after month of back of the clock flying to really highlight the problem not just a one of flight here and there which is what tends to happen.

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