Swiss Cheese: Holes in the system...
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Swiss Cheese: Holes in the system...
Cathay Pacific Faces Discrimination Complaint for Asking Disabled Passenger to Get Off Flight | Blog
This is very depressing to "read" about in press. After all the disability issues regarding airline travel, Cathay Pacific, yet again, is letting the cart in front of the horse. Disappointing. Reactive "top down mngt 101", best University Course of 1925. Well, China Airways had no issue. Are we really employing people that have no idea to how the world works? Understand policy and know how to read "in between the rules?"
By the way, how will our Cathay Pacific Disability Policy play out with this HORRIBLE situation in the Philippines? Good luck "Mr. Suit & Tie," could rant on and on, but let's sweat some very minor issues instead.
Please get some solid people involved in all very sensitive issues, I know people are trying, but there is room for reality and people "not being scared" to make a great decision in the best interest of logic and reality.
This is very depressing to "read" about in press. After all the disability issues regarding airline travel, Cathay Pacific, yet again, is letting the cart in front of the horse. Disappointing. Reactive "top down mngt 101", best University Course of 1925. Well, China Airways had no issue. Are we really employing people that have no idea to how the world works? Understand policy and know how to read "in between the rules?"
By the way, how will our Cathay Pacific Disability Policy play out with this HORRIBLE situation in the Philippines? Good luck "Mr. Suit & Tie," could rant on and on, but let's sweat some very minor issues instead.
Please get some solid people involved in all very sensitive issues, I know people are trying, but there is room for reality and people "not being scared" to make a great decision in the best interest of logic and reality.
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Yet the German's send Lufthansa with relief aid, but not the closest most wealthy city in Asia (never mind Swire to fix / show integrity with all their wealth gained from society.) It'll all too little, too late, if CX get the "commercial" go-ahead. Instead of canceling flights to Cebu, coordinate globally to 'write off a couple flights in tax,' it'll come-back ten-fold; AND people will eat rice, drink water... how many flights do we suck up in cost going empty due other reasons such as simple maintenance? Another disappointment. Cebu is open?!! I'd burn my black heart along with my fancy black suits....
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Surprised?
See you joined this forum in 2011 Maid Day. Welcome, you will soon learn your career and life will be decided by committees, ( Star Chamber's ), holding total control.Normally chaired by morally bankrupt ( but highly religious ) , trained in the Swire fear and intimidation strategies. managers.
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So no extra flights to Cebu, no humanitarian effort at all apparently...oh and hardly a poppy in sight at kitty land...not even a purchase bag of poppys at dispatch or on the street...sad,..
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Cabin crew are not to help disabled passengers (or any for that matter) go to the toilet. If a passenger cannot go to and from the toilet unassisted then they cannot be on board. Its pretty simple. There is no reading between the lines, crew will not wipe bums, help passengers sit or stand on toilet seats and unfortunately not hold someone's willy while they pee. Sounds fair enough to me.
Not helping the passenger afterwards though is not the best way to ender yourself to your customer. Maybe CX thought that they would not fly CX again anyway so whats the point of caring for them!
Not helping the passenger afterwards though is not the best way to ender yourself to your customer. Maybe CX thought that they would not fly CX again anyway so whats the point of caring for them!
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best way to show that cx is caring towards wheelchair-bound pax is to ban the cabin crew from making fun of the disabled on social media - as mario kart racers. Sure cx training school taught that??
From the same site that crowned kitty. Should we agree upon some highlights?
Cathay Pacific Airways Customer review : 11 October 2013 by B Pavis (New Zealand)
AKL-HKG and return. A340 both ways. Have not flown this route or airline for many years but had very good memories of past flights, sadly this appeared to be a different airline altogether. Boarding was rather disorganised, seemed to be totally at random. Crew seemed very eager to serve lunch after 1.30pm takeoff, rapidly cleared trays, ordered window shutters closed, then disappeared for rest of flight. Only way to get a drink was to go to end of the aircraft and ask for one. No mid flight water or service was offered. Inflight movie selection was very dated and certainly not current. Old style corded remote. Could put up with all of the above but could not tolerate the seats, the worst seat I have ever used in my entire life, tolerable for 1-2 hours, then agony, fortunately, seat back did not recline into your face, but strange cushion arrangement which allows the seat cushion to move forward, leaving no lower back support and a terrible slouching position. Totally useless, had to ram pillows and blankets behind my back for some meagre support. If I had known how bad this would be I would certainly not have flown this airline. Fortunately I had an aisle seat and could easily get up and walk a little. Meals were usual economy fare, just barely edible but nothing to rave about. Return flight from HKG started with a circus, HK locals, with seats all over the economy section, boarded early and just grabbed seats in pairs, regardless of seat numbers on their tickets. I had booked an aisle seat in row 32, 6 months ago, and boarded almost last on the plane, my seat was long taken by someone whose seat was way back, this rippled all the way through the front of economy and ended with 6 pax stranded at the front of economy with their seats taken, cabin crew refused to move anyone and told us to just get seats that were left. Ended up in a window seat which I had tried so hard to avoid. Cabin crew couldn't seem to care less. Not a great experience all round and then 11 hours with that seat again, never again.
Cathay Pacific Airways Customer review : 30 September 2013 by Louis Lin (Australia)
Flew from Sydney to Hong Kong - very disappointed. The seat is comfortable, but the service was quite poor. Some cabin crews were rude with no smile. The catering was disappointing and the portion was quite small. Won't fly this airline again.
Cathay Pacific Airways Customer review : 24 July 2013 by Barbara Chen (New Zealand)
Auckland via Hong Kong to London. Outbound flight delayed just under 1 hour. Airbus was not comfortable at all and a large group of young people became noisy and excitable. The cabin crew were not very friendly and service was robotic. My big gripe though relates to the awful seats. From Hong Kong to London the service was a bit better but the seats were again uncomfortable. It took ages for the luggage to come through at Heathrow.
Source: skytrax
From the same site that crowned kitty. Should we agree upon some highlights?
Cathay Pacific Airways Customer review : 11 October 2013 by B Pavis (New Zealand)
AKL-HKG and return. A340 both ways. Have not flown this route or airline for many years but had very good memories of past flights, sadly this appeared to be a different airline altogether. Boarding was rather disorganised, seemed to be totally at random. Crew seemed very eager to serve lunch after 1.30pm takeoff, rapidly cleared trays, ordered window shutters closed, then disappeared for rest of flight. Only way to get a drink was to go to end of the aircraft and ask for one. No mid flight water or service was offered. Inflight movie selection was very dated and certainly not current. Old style corded remote. Could put up with all of the above but could not tolerate the seats, the worst seat I have ever used in my entire life, tolerable for 1-2 hours, then agony, fortunately, seat back did not recline into your face, but strange cushion arrangement which allows the seat cushion to move forward, leaving no lower back support and a terrible slouching position. Totally useless, had to ram pillows and blankets behind my back for some meagre support. If I had known how bad this would be I would certainly not have flown this airline. Fortunately I had an aisle seat and could easily get up and walk a little. Meals were usual economy fare, just barely edible but nothing to rave about. Return flight from HKG started with a circus, HK locals, with seats all over the economy section, boarded early and just grabbed seats in pairs, regardless of seat numbers on their tickets. I had booked an aisle seat in row 32, 6 months ago, and boarded almost last on the plane, my seat was long taken by someone whose seat was way back, this rippled all the way through the front of economy and ended with 6 pax stranded at the front of economy with their seats taken, cabin crew refused to move anyone and told us to just get seats that were left. Ended up in a window seat which I had tried so hard to avoid. Cabin crew couldn't seem to care less. Not a great experience all round and then 11 hours with that seat again, never again.
Cathay Pacific Airways Customer review : 30 September 2013 by Louis Lin (Australia)
Flew from Sydney to Hong Kong - very disappointed. The seat is comfortable, but the service was quite poor. Some cabin crews were rude with no smile. The catering was disappointing and the portion was quite small. Won't fly this airline again.
Cathay Pacific Airways Customer review : 24 July 2013 by Barbara Chen (New Zealand)
Auckland via Hong Kong to London. Outbound flight delayed just under 1 hour. Airbus was not comfortable at all and a large group of young people became noisy and excitable. The cabin crew were not very friendly and service was robotic. My big gripe though relates to the awful seats. From Hong Kong to London the service was a bit better but the seats were again uncomfortable. It took ages for the luggage to come through at Heathrow.
Source: skytrax
Last edited by Soul planet; 18th Nov 2013 at 07:40.
Yes Maid Day, it's disgusting to note the lack of charity in the Hong Kong based airlines, not just CX. My best guess is its a political hot potatoe, so they're avoiding it. Hong Kong is still waiting on the Philippines to apologise for the tour bus crisis handling. Serves them right then?
The loss of life and suffering is incredible. I'd happily give up my free time to crew any aid flight - and I'm sure many other pilots would too. That's one cost that can be excluded from the calculations.
For Gods sake somebody help those poor people. Give an aircraft over for 24 hours and let it happen!
The loss of life and suffering is incredible. I'd happily give up my free time to crew any aid flight - and I'm sure many other pilots would too. That's one cost that can be excluded from the calculations.
For Gods sake somebody help those poor people. Give an aircraft over for 24 hours and let it happen!
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Lufthansa flies relief supplies to the Philippines
Emergency supplies en route from Germany to the Philippines | Canadian Manufacturing
FRANKFURT, Germany—An idea that germinated in the mind of a Lufthansa pilot led to an emergency relief flight to the Philippines.
Captain Frank Uhdris was scheduled to pilot a Airbus A340-600 wide-body jet to Manila. Knowing that he was flying into the country devastated by Typhoon Haiyan, Uhdris suggested the German air carrier turn the belly capacity of the plane into a cargo hold for emergency supplies.
Captain Frank Uhdris was scheduled to pilot a Airbus A340-600 wide-body jet to Manila. Knowing that he was flying into the country devastated by Typhoon Haiyan, Uhdris suggested the German air carrier turn the belly capacity of the plane into a cargo hold for emergency supplies.
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With these complaints... CX cabin crew won the Skytrax best cabin crew award. 
I think they should have won the grumpy worst cabin crew award. I stopped traveling with CX.. many years ago. there are many other better airlines to travel with.
And they should stop making the "a day in the life of **** in CX" its a bunch of
so false..
I think they should have won the grumpy worst cabin crew award. I stopped traveling with CX.. many years ago. there are many other better airlines to travel with. And they should stop making the "a day in the life of **** in CX" its a bunch of
so false..
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Soul Planet.
What motivates you to post this ****e on an open forum?
I see you've been a member since 2013 and made 96 posts! Do you work for CX? If you do, do us all a favor and get another job. We don't need idiots like you that have been here 5 minutes, posting this sort of nonsense.
I've got a job to do that needs bums in seats.
What are you trying to prove??
What motivates you to post this ****e on an open forum?
I see you've been a member since 2013 and made 96 posts! Do you work for CX? If you do, do us all a favor and get another job. We don't need idiots like you that have been here 5 minutes, posting this sort of nonsense.
I've got a job to do that needs bums in seats.
What are you trying to prove??
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Killaroo is correct with CX having its hands tied with regard to helping out in the Philipines.
With CX presently being sold to the Beijing government and the Beijing government not prepared to lift a finger for the Philipines (that's probably unfair. They firmly lifted their middle finger), it would be unwise for the current shareholders to act any differently.
As for Soul Planet. Seriously, which planet are you on?
With CX presently being sold to the Beijing government and the Beijing government not prepared to lift a finger for the Philipines (that's probably unfair. They firmly lifted their middle finger), it would be unwise for the current shareholders to act any differently.
As for Soul Planet. Seriously, which planet are you on?
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To be fair though....
Would you do more than the bare minimum for the sake of the company's image?
It's a matter of getting what you pay for...and at the moment, the company is doing the minimum for their employees
Would you do more than the bare minimum for the sake of the company's image?
It's a matter of getting what you pay for...and at the moment, the company is doing the minimum for their employees
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If you think it is ok or 'fair' to post un-verified customer complaints on on open forum about the airline that YOU work for, the same one that pays YOU each month, then you mate are as bigger moron as Soul Planet.
There's means and ways of doing things if you are not happy about something.
You are right about one thing, the company is getting what it's paying for.........
Mods, can you remove this thread, it's offensive, un-verified nonsense by someone who probably doesn't work for CX.
There's means and ways of doing things if you are not happy about something.
You are right about one thing, the company is getting what it's paying for.........
Mods, can you remove this thread, it's offensive, un-verified nonsense by someone who probably doesn't work for CX.
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If whoever were to be banned because of a negative post of cx then all, if not most, would become extinct on this forum. Can't believe copy and pasting factual opinions by pax would be deemed unverified? Too bad, i should start verifying your thoughts and comments!
What about unverified ultra positive posts? Patriotic fans will be guilty of equally unverified false propaganda messages. Do you work for the management? *please dont be hard on me* cries
Please pull down the scmp news article about kitty then! Its no good image
What about unverified ultra positive posts? Patriotic fans will be guilty of equally unverified false propaganda messages. Do you work for the management? *please dont be hard on me* cries
Please pull down the scmp news article about kitty then! Its no good image
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Ladies... Ladies...
The fact is, Soul has a point.
You don't go on the cheap without people noticing.
CX has done itself no favor with these torture devices they called the 'hardshell no-recline economy seats", or the coffin class business seats.
Even the S&P shakers have made it to the SCMP, turning it into a PR disaster Worthy of Ryanair.
Are we really the ones ruining CX's image, here on this confidential forum?
I believe CX does it very well itself and doesn't need our help, thank you very much...
The fact is, Soul has a point.
You don't go on the cheap without people noticing.
CX has done itself no favor with these torture devices they called the 'hardshell no-recline economy seats", or the coffin class business seats.
Even the S&P shakers have made it to the SCMP, turning it into a PR disaster Worthy of Ryanair.
Are we really the ones ruining CX's image, here on this confidential forum?
I believe CX does it very well itself and doesn't need our help, thank you very much...
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Originally posted by Yonosoy Marinero
Are we really the ones ruining CX's image, here on this confidential forum?
Are we really the ones ruining CX's image, here on this confidential forum?
STP
