VB/Corrigan unhappy over SYD Terminal
Evertonian
Geez Timmmeeeee!! You've got to keep it quiet that he used $cab labour! Some of the DJ crew don't realise the contradiction yet!!! 
Skypatrol, same here, right after I PI$$ on his leg!!!
Skypatrol, same here, right after I PI$$ on his leg!!!
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Post from Sydney Airport Message board:
A friend of mine received the following letter from Virgin Blue (name & address altered). It was personalised to him, although it clearly looks like a generic reply to a complaint. The thing is, he has never complained about or to Virgin. Nor has he been on any delayed/disrupted flight. He asked me whether I knew anyone else who got this letter, thinking it may have been sent to all regular Virgin customers (however I have flown them more than him and I got nothing):
* * *
Joe Blogs
20 Smith St
Brunswick VIC 3056
19 July 2002
Dear Joe,
Thanks for recently travelling with Virgin Blue. I am writing to apologise for any inconvenience you experienced when you travelled with us.
Over the past couple of months, Virgin Blue's growth has exceeded all expectations, including our own. While this is great from the perspective that we've been able to expand services to bring low fare flights to more and more Australians, our growth has not been without recent difficulties for some of our guests, including yourself.
We are waiting for new terminals to become available and we're trying to get access to these facilities ASAP from the airport authorities. This process is however proving to be frustrating for us and taking longer than we would like. While we are trying to do the best we can at present, we recognise that Virgin Blue's current airport facilities are far from ideal and are no longer fully meeting the needs of many of our guests.
Please be assured that the Virgin Blue team is doing its best to operate efficiently during this busy period and wherever possible, we're trying to implement interim solutions to improve the situation. To this end some of the initiatives we're undertaking include the recruitment and training of more staff, improving express check in and security screening facilities and attempting to make our departure areas more comfortable for guests during peak periods.
Once again, please accept my most sincere apology for the frustration and inconvenience you've experienced during your recent travels with Virgin Blue. I appreciate your understanding of our predicament and ask that you bear with us as the Virgin Blue team continues to push to gain access to new facilities. Your continued support during our operational growing pains will enable us to bring affordable, efficient air travel to you, your friends and your families to many more destinations and for many years to come.
On behalf of the Virgin Blue team, I thank you for flying with us and we look forward to providing you with great service and more low fares into the future.
Best regards,
Brett Godfrey
CEO Virgin Blue
---------------------------------------------------------------------------
Alex,
Virgin apparently sent letters/e-mails to all pax who went through the Sydney terminal on 3 particular days this month. On these days there were significent delays due to lacked terminal/tarmac space and aircraft technical issues. If he flew into/out of Sydney on one of those days that would be why.
Cheers
Adam
A friend of mine received the following letter from Virgin Blue (name & address altered). It was personalised to him, although it clearly looks like a generic reply to a complaint. The thing is, he has never complained about or to Virgin. Nor has he been on any delayed/disrupted flight. He asked me whether I knew anyone else who got this letter, thinking it may have been sent to all regular Virgin customers (however I have flown them more than him and I got nothing):
* * *
Joe Blogs
20 Smith St
Brunswick VIC 3056
19 July 2002
Dear Joe,
Thanks for recently travelling with Virgin Blue. I am writing to apologise for any inconvenience you experienced when you travelled with us.
Over the past couple of months, Virgin Blue's growth has exceeded all expectations, including our own. While this is great from the perspective that we've been able to expand services to bring low fare flights to more and more Australians, our growth has not been without recent difficulties for some of our guests, including yourself.
We are waiting for new terminals to become available and we're trying to get access to these facilities ASAP from the airport authorities. This process is however proving to be frustrating for us and taking longer than we would like. While we are trying to do the best we can at present, we recognise that Virgin Blue's current airport facilities are far from ideal and are no longer fully meeting the needs of many of our guests.
Please be assured that the Virgin Blue team is doing its best to operate efficiently during this busy period and wherever possible, we're trying to implement interim solutions to improve the situation. To this end some of the initiatives we're undertaking include the recruitment and training of more staff, improving express check in and security screening facilities and attempting to make our departure areas more comfortable for guests during peak periods.
Once again, please accept my most sincere apology for the frustration and inconvenience you've experienced during your recent travels with Virgin Blue. I appreciate your understanding of our predicament and ask that you bear with us as the Virgin Blue team continues to push to gain access to new facilities. Your continued support during our operational growing pains will enable us to bring affordable, efficient air travel to you, your friends and your families to many more destinations and for many years to come.
On behalf of the Virgin Blue team, I thank you for flying with us and we look forward to providing you with great service and more low fares into the future.
Best regards,
Brett Godfrey
CEO Virgin Blue
---------------------------------------------------------------------------
Alex,
Virgin apparently sent letters/e-mails to all pax who went through the Sydney terminal on 3 particular days this month. On these days there were significent delays due to lacked terminal/tarmac space and aircraft technical issues. If he flew into/out of Sydney on one of those days that would be why.
Cheers
Adam
Last edited by Wirraway; 24th Jul 2002 at 04:26.
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A few points.
The old ansett terminal is set up for one airline. It is not equipped to handle multi users. That is the modifications that the new owners are talking about.
The 'old' SACL was told by the new owners to cease negotiations on a deal for the AN terminal, as they would do it. A resonable business decision I would think.
Virgin refused use of the Ansett termainal sometime ago ( about 6 months) as they were only interested in exclusive use, not sharing with QF. And they didn't want to pay the price.
Last week (I think it was wed or thurs) a Virgin flight from ADL spent 1hour and 31 minutes on the taxyway at SYD, because there wasn't a bay for the acft!!! Longer than the actual flight.
Virgin until now has refused to bus pax onto acft on standoff bays.
I think that the predicament they are currently in is not entirely of someone elses doing!
The old ansett terminal is set up for one airline. It is not equipped to handle multi users. That is the modifications that the new owners are talking about.
The 'old' SACL was told by the new owners to cease negotiations on a deal for the AN terminal, as they would do it. A resonable business decision I would think.
Virgin refused use of the Ansett termainal sometime ago ( about 6 months) as they were only interested in exclusive use, not sharing with QF. And they didn't want to pay the price.
Last week (I think it was wed or thurs) a Virgin flight from ADL spent 1hour and 31 minutes on the taxyway at SYD, because there wasn't a bay for the acft!!! Longer than the actual flight.
Virgin until now has refused to bus pax onto acft on standoff bays.
I think that the predicament they are currently in is not entirely of someone elses doing!
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Poor Little Virgin.
Time for a reality check Ladies and Gentlemen; or as the incredibly annoying P.A'S go, Ladies and Gentlemen, Boys and Girls. YOU GET WHAT YOU PAY FOR!
Tin Sheds for Terminals.
The Grinning Cardy might have conned some of the" Little Aussie Battlers" into thinking the he's in there batting for them, but hopefully the majority sees that he's only trying to look after himself, again.
Named best low cost airline Australasia in the Skytrax Airline of the year 2002 survey, the industry's leading passenger survey. WOW!!!..... And the competition was???... Looks like there was a sucker born every minute, especially in Australia! And as for the the SERVICE they keep going on about. What bloody service!!??
Lets keep to the thread subject shall we. W
Tin Sheds for Terminals.
The Grinning Cardy might have conned some of the" Little Aussie Battlers" into thinking the he's in there batting for them, but hopefully the majority sees that he's only trying to look after himself, again.
Named best low cost airline Australasia in the Skytrax Airline of the year 2002 survey, the industry's leading passenger survey. WOW!!!..... And the competition was???... Looks like there was a sucker born every minute, especially in Australia! And as for the the SERVICE they keep going on about. What bloody service!!??
Lets keep to the thread subject shall we. W
Last edited by DOLITTLE; 25th Jul 2002 at 05:45.
Nunc est bibendum
Doing the rain dance!
I think they are just plain lucky that it has been an incredibly dry winter in Sydney. I keep hoping for rain everyday but it just isn't playing 'fair' in that regard.
Do the crime, do the time.
Do the crime, do the time.
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Honest broker to solve airport row
AAP SMH July 25 2002
The Federal Government last night established a crisis group to resolve the deteriorating row between Sydney Airport's new owners and Virgin Blue over the failure to re-open the former Ansett terminal.
After days of insults between the airline and airport management over safety and overcrowding at Virgin Blue's makeshift terminal, the Deputy Prime Minister, John Anderson, has ordered the Department of Transport and Regional Services to oversee an urgent solution.
Mr Anderson has demanded that the body meet within days, acting as an "honest broker" to hasten the occupancy of Ansett's terminal, which has been empty for the past five months.
The move was announced moments after Virgin Blue's deputy chief executive, Rob Sherrard, urged Mr Anderson to take steps "to break the impasse on access" to the gates.
But the Federal Government's intervention has stunned aviation officials. The body was established one day before the new airport board meets to determine how to allocate space in the 18-gate terminal.
And it comes a month after the airport was sold to the Macquarie Bank-led Southern Cross syndicate for $5.6billion amid Mr Anderson's assurances that private owners would be better equipped to operate it.
A spokesman for Mr Anderson said: "We are not interested in brokering any commercial deals. But what we are doing is establishing a facilitator to help the parties work through the issues."
The airport's management welcomed the Government's assistance but it is understood the managers are privately bewildered at the intervention in a purely commercial deal.
"Any assistance the department can provide in ensuring we make the former Ansett terminal a genuine multi-user facility will be welcomed," an airport spokesman said.
He said Sydney Airports "is keen to accommodate the expansion plans of Qantas and Virgin Blue as well as accommodate potential new entrants - while, at the same time, preserving terminal access for regional airlines such as Australiawide".
But last night the fate of Australiawide, the buyers of Ansett's regional airlines Hazelton and Kendell, was in limbo. Hazelton's administrator, Michael Humphris, has called a creditor's meeting for tomorrow.
"Australiawide has not complied with the conditions of the contract which required completion of the contract by the 24th [of July]," he said in a statement.
It was believed last night that the sale of the airlines, critical to competition on bush routes, would collapse without more government support.
Earlier this week, Chris Corrigan, the managing director of Patrick, Virgin Blue's major shareholder, blasted airport bosses for refusing to open the Ansett terminal until September.
He accused them of ignoring the needs of passengers, who were regularly in queues stretching outside the airline's "tin shed" terminal.
The Civil Aviation Safety Authority has also expressed concern at rising congestion at the Virgin Blue gates. On Monday, the authority expressed serious concern to the airport and Virgin Blue about overcrowding.
The airline is operating 84 daily flights from five gates, using one security screening device in a temporary building shared with Hazelton.
The authority's director, Mick Toller, wrote again yesterday to the airport's chief executive, Tony Stuart, saying that the premises had reached maximum capacity and Virgin Blue should not plan more services without looking for other options.
AAP SMH July 25 2002
The Federal Government last night established a crisis group to resolve the deteriorating row between Sydney Airport's new owners and Virgin Blue over the failure to re-open the former Ansett terminal.
After days of insults between the airline and airport management over safety and overcrowding at Virgin Blue's makeshift terminal, the Deputy Prime Minister, John Anderson, has ordered the Department of Transport and Regional Services to oversee an urgent solution.
Mr Anderson has demanded that the body meet within days, acting as an "honest broker" to hasten the occupancy of Ansett's terminal, which has been empty for the past five months.
The move was announced moments after Virgin Blue's deputy chief executive, Rob Sherrard, urged Mr Anderson to take steps "to break the impasse on access" to the gates.
But the Federal Government's intervention has stunned aviation officials. The body was established one day before the new airport board meets to determine how to allocate space in the 18-gate terminal.
And it comes a month after the airport was sold to the Macquarie Bank-led Southern Cross syndicate for $5.6billion amid Mr Anderson's assurances that private owners would be better equipped to operate it.
A spokesman for Mr Anderson said: "We are not interested in brokering any commercial deals. But what we are doing is establishing a facilitator to help the parties work through the issues."
The airport's management welcomed the Government's assistance but it is understood the managers are privately bewildered at the intervention in a purely commercial deal.
"Any assistance the department can provide in ensuring we make the former Ansett terminal a genuine multi-user facility will be welcomed," an airport spokesman said.
He said Sydney Airports "is keen to accommodate the expansion plans of Qantas and Virgin Blue as well as accommodate potential new entrants - while, at the same time, preserving terminal access for regional airlines such as Australiawide".
But last night the fate of Australiawide, the buyers of Ansett's regional airlines Hazelton and Kendell, was in limbo. Hazelton's administrator, Michael Humphris, has called a creditor's meeting for tomorrow.
"Australiawide has not complied with the conditions of the contract which required completion of the contract by the 24th [of July]," he said in a statement.
It was believed last night that the sale of the airlines, critical to competition on bush routes, would collapse without more government support.
Earlier this week, Chris Corrigan, the managing director of Patrick, Virgin Blue's major shareholder, blasted airport bosses for refusing to open the Ansett terminal until September.
He accused them of ignoring the needs of passengers, who were regularly in queues stretching outside the airline's "tin shed" terminal.
The Civil Aviation Safety Authority has also expressed concern at rising congestion at the Virgin Blue gates. On Monday, the authority expressed serious concern to the airport and Virgin Blue about overcrowding.
The airline is operating 84 daily flights from five gates, using one security screening device in a temporary building shared with Hazelton.
The authority's director, Mick Toller, wrote again yesterday to the airport's chief executive, Tony Stuart, saying that the premises had reached maximum capacity and Virgin Blue should not plan more services without looking for other options.
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"Bells and whistles" or "Cheap and cheerful?"
The point I was endeavouring to make in the previous post was that Virgin are operating out of their "Dangerously overcrowded" terminal by their own choice. The Ansett terminal was too expensive. Remember that do we? Is the Virgin Spin Doctor doing his job that well? Next he'll be having us believe that A.T.C. was to blame for the over- run in Darwin. "The Controller told the pilot he was clear to land, so it's obviously A.T.C.'s fault."
Evertonian
Virgin in serious trouble now!!
Watch out all of you DJ people! John Anderson is getting involved in the dispute and, if he's as good at it as his last effort, your jobs are in serious danger!!!
Why doesn't Corrigan get a few spare containers from the wharf, paint them bright red, some plastic chairs from Target, and wholla a new terminal! Better still he could use some wharfies to help with managing passengers, loading bags etc!!
I might sell the idea to them!
I might sell the idea to them!
:sigh:
