Are QANTAS becoming arragant
Join Date: Aug 1999
Location: Australia
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As has been said Big Fella, Vote with your feet.
Stop whinging and go elsewhere, but please don't make this a 4 pager of your whining!
If you've got 90% of a market you can't keep them all happy, that's life.
Some Aussies are giving the Poms a run for their money in the whinging stakes. Like the couple who, after the CSM had done the welcome to Sydney spiel with the "and thank you for flying with Qantas", made the comment " and what choice did we have?".
I have a few suggestions, Bus , Train , Drive.
Qantas is doing all it can to provide capacity to carry pax to their meetings, reunions etc. There are people in this welfare state who will never be happy regardless of what any situation presents. It's a sad fact of the nation of ours that Apathy should be an Olympic Event.
I believe the QANTAS Staff are terrific, hardworking people who have dealt admirably with the tragic events of the past couple of months and deserve all the plaudits that can be heaped on them.
You can never please them all. Bonzaman, if you don't like it then don't come back, WE WON'T SPILL ANY TEARS. But STOP YOUR WHINING, GET OVER IT, and MOVE ON MAN!
Stop whinging and go elsewhere, but please don't make this a 4 pager of your whining!
If you've got 90% of a market you can't keep them all happy, that's life.
Some Aussies are giving the Poms a run for their money in the whinging stakes. Like the couple who, after the CSM had done the welcome to Sydney spiel with the "and thank you for flying with Qantas", made the comment " and what choice did we have?".
I have a few suggestions, Bus , Train , Drive.
Qantas is doing all it can to provide capacity to carry pax to their meetings, reunions etc. There are people in this welfare state who will never be happy regardless of what any situation presents. It's a sad fact of the nation of ours that Apathy should be an Olympic Event.
I believe the QANTAS Staff are terrific, hardworking people who have dealt admirably with the tragic events of the past couple of months and deserve all the plaudits that can be heaped on them.
You can never please them all. Bonzaman, if you don't like it then don't come back, WE WON'T SPILL ANY TEARS. But STOP YOUR WHINING, GET OVER IT, and MOVE ON MAN!
Moderate, Modest & Mild.
As a neutral observer (never worked for QF, bur recently travelled several sectors with them) may I make an observation.
QANTAS has experienced an obvious surge in passenger (how about dropping the word "customers", please?) numbers, and now finds that queues have tripled or quadrupled, but WITHOUT any significant increase in staff to handle the volume.
Much like Australia's banks and supermarkets where customer (not passenger) queues are out the door, and time-to-service can be 20 or 30 minutes, because MANAGEMENT refuse to increase their staff budget by EMPLOYING MORE PEOPLE to give the service WE pay for!!
Bonzaman, I see this as a MANAGEMENT problem requiring MANAGEMENT ACTION. Obviously passengers (with transport companies), and customers (with banking and retail services) expect SERVICE within a reasonable waiting time - and I suggest that time is from asap to a maximum of about 12 minutes! Any longer than that, and tempers start to rise.
On the other side of the counter, the staff are waiting to provide the streamlined, courteous service for which they have been trained. However, instead of receiving some respite between flights (as was the case before), the queues from one flight to the next are now ONE LONG queue, making it eternal "Peak Hour".
Similarly, inflight service is given in a "wham, bam, thank you ma'am" type delivery, because cabin crew are deployed at the MINIMUM numbers, rather than a (higher) level that would ensure the slf received better service during flight, but more importantly would enhance SAFETY. Again, the lower numbers of cabin crew are management's attempt to trim that bottom line, at ALL costs - and it is the passengers/customers who are on the receiving end.
QANTAS management's answer to complaints about poor inflight service appears on another thread.....TAKE AWAY INFLIGHT MEALS....hence stopping complaints AND saving money.
My suggestion, bonzaman - and all others who feel frustrated by the poor service - is to send an email or letter to Mr Dixon, telling HIM to do HIS job properly by supplying MORE STAFF to provide the consumers with the SERVICE they have paid for, rather than trying to scrimp on a (relatively) few extra dollars.
QANTAS has experienced an obvious surge in passenger (how about dropping the word "customers", please?) numbers, and now finds that queues have tripled or quadrupled, but WITHOUT any significant increase in staff to handle the volume.
Much like Australia's banks and supermarkets where customer (not passenger) queues are out the door, and time-to-service can be 20 or 30 minutes, because MANAGEMENT refuse to increase their staff budget by EMPLOYING MORE PEOPLE to give the service WE pay for!!
Bonzaman, I see this as a MANAGEMENT problem requiring MANAGEMENT ACTION. Obviously passengers (with transport companies), and customers (with banking and retail services) expect SERVICE within a reasonable waiting time - and I suggest that time is from asap to a maximum of about 12 minutes! Any longer than that, and tempers start to rise.
On the other side of the counter, the staff are waiting to provide the streamlined, courteous service for which they have been trained. However, instead of receiving some respite between flights (as was the case before), the queues from one flight to the next are now ONE LONG queue, making it eternal "Peak Hour".
Similarly, inflight service is given in a "wham, bam, thank you ma'am" type delivery, because cabin crew are deployed at the MINIMUM numbers, rather than a (higher) level that would ensure the slf received better service during flight, but more importantly would enhance SAFETY. Again, the lower numbers of cabin crew are management's attempt to trim that bottom line, at ALL costs - and it is the passengers/customers who are on the receiving end.
QANTAS management's answer to complaints about poor inflight service appears on another thread.....TAKE AWAY INFLIGHT MEALS....hence stopping complaints AND saving money.
My suggestion, bonzaman - and all others who feel frustrated by the poor service - is to send an email or letter to Mr Dixon, telling HIM to do HIS job properly by supplying MORE STAFF to provide the consumers with the SERVICE they have paid for, rather than trying to scrimp on a (relatively) few extra dollars.
Join Date: Aug 2000
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Just to clarify something Bonzaman, Ansett has not met its demise. It was very close but they are still operating between SYD, BNE, MEL, HBA, ADL, PER. The staff are still as fantastic as ever, the flights are nearly always on time, there are no queues. Ansett is definitely worth a try again even with the limited catering! 
Join Date: Feb 2001
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KAPTIN M:- Well said, all of it true. I no longer travel long-haul very often but, if I do, then QF will be my first consideration, based on my previous experiences. I used to travel MEL - LHR frequently, until my Dad died there,and have flown Qantas, United, Lauda, Thai and Singapore. If you ever want to witness the epitomy of arrogance, try SQ, the twice I have flown with them were an eye-opener, so I have never gone back. My wife was off-loaded in SIN at 23:30, alone, with no explanation as to why the a/c took off with 69 empty seats, so NEVER AGAIN, even staff travel deserves better than that.
As an AN staff member, my views on QF are well documented on here, but I have never encountered anything but courtesy and concern for my welfare with QF. I am not a damanding passenger, all I ask is to be fed and watered when necessary, and QF and Lauda suit me perfectly. Treat people as people, and I have found they will return the same courtesy, in an aircraft or otherwise.
Regards to all,
TheNightOwl.
As an AN staff member, my views on QF are well documented on here, but I have never encountered anything but courtesy and concern for my welfare with QF. I am not a damanding passenger, all I ask is to be fed and watered when necessary, and QF and Lauda suit me perfectly. Treat people as people, and I have found they will return the same courtesy, in an aircraft or otherwise.
Regards to all,
TheNightOwl.
Join Date: Oct 2001
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RRPT - don't take yourself too seriously mate - I'm just having a laugh that's all. Spell-check police and dictionary wizards need to pull the power back on their stress levels. Go have a beer and a laugh, it'll do you a world of good. 
Join Date: Jun 2001
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Summed up very well Kaptin M.
QF,like many other major corporations,has been going through a "trimming of the fat" exercise for many years now.
Few would argue that there was not plenty of fat to be trimmed!
However,nobody told these clowns (management) to STOP trimming once they hit bone!!!!
That is why we are seeing the "burn out" factor and occasional "dropping of the ball" resulting in the way you were treated.
This does not excuse the way you may have been treated,but the crux of the problem I think you will find is a management problem as Kaptin M has stated.
I believe the vast majority of QF staff do a sensational job given the conditions under which they work with regard to staffing levels and long duty hours etc.
These management people get huge bonuses for cutting the bottom line within their areas of responsibility,and I think in the main they have done a very good job as well.
However,they need to put down the scalpel long enough to have a look at the state of the patient!
It is fair enough to cut fat,but once you start taking away muscle and bone,you start affecting the TOP line because the people at the coalface are not able to provide the service they would like to and customers such as yourself vote with their feet and go elswhere.
So PLEASE do as Kaptin M suggests and direct your comments to the people who need to know rather than the "victims".
Cheers
QF,like many other major corporations,has been going through a "trimming of the fat" exercise for many years now.
Few would argue that there was not plenty of fat to be trimmed!
However,nobody told these clowns (management) to STOP trimming once they hit bone!!!!
That is why we are seeing the "burn out" factor and occasional "dropping of the ball" resulting in the way you were treated.
This does not excuse the way you may have been treated,but the crux of the problem I think you will find is a management problem as Kaptin M has stated.
I believe the vast majority of QF staff do a sensational job given the conditions under which they work with regard to staffing levels and long duty hours etc.
These management people get huge bonuses for cutting the bottom line within their areas of responsibility,and I think in the main they have done a very good job as well.
However,they need to put down the scalpel long enough to have a look at the state of the patient!
It is fair enough to cut fat,but once you start taking away muscle and bone,you start affecting the TOP line because the people at the coalface are not able to provide the service they would like to and customers such as yourself vote with their feet and go elswhere.
So PLEASE do as Kaptin M suggests and direct your comments to the people who need to know rather than the "victims".
Cheers
Join Date: Jan 1999
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Hmmmm.....Interesting Thread......I notice that the QF employees that take the p!ss outa Bonzaman do so with the very attitude that he mentions in the opening post.....The very attitude that leaves then open to condemnation 
My personal experience with QF leaves me nothing short of infuriated at the best of times, and totally ropeable at all other times.....If you don't like the job/pax (just for you Kaptain M), then give the job a flick and let one of the many experienced FA's looking for work, have a go.
[ 08 November 2001: Message edited by: nasa ]
My personal experience with QF leaves me nothing short of infuriated at the best of times, and totally ropeable at all other times.....If you don't like the job/pax (just for you Kaptain M), then give the job a flick and let one of the many experienced FA's looking for work, have a go.
[ 08 November 2001: Message edited by: nasa ]
..if its such an arrogant place why do any of you wannabees try so desperately to get a job there??
