NS&I website Login problems
Thread Starter
Joined: Apr 2003
Aviation Qualifications: PPL
Posts: 10,587
Likes: 805
From: Northumberland
NS&I website Login problems
Anybody else having problems today? I'm getting an "IMPORTANT - Your browser is not compatible" message which blocks you going any further.
Using a Firefox and Chrome on a Windows 11 PC and the Samsung browser on my phone. It worked fine yesterday.
The website has always been crap, but at least you eventually got in.
Using a Firefox and Chrome on a Windows 11 PC and the Samsung browser on my phone. It worked fine yesterday.
The website has always been crap, but at least you eventually got in.
Gnome de PPRuNe
Joined: Jan 2002
Aviation Qualifications: Spotter
Posts: 15,198
Likes: 1,201
From: Too close to Croydon for comfort
Just been in on Windows 11 and Chrome no problem - you just cost me £2000! (I meant to buy some more premium bonds late last month but a brain fart led me to disqualify my password and had to wait until they posted a new one to me; so thanks for the reminder - just in time to ensure they'll qualify for the November draw! 
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Joined: Aug 2001
Posts: 1,924
Likes: 7
From: UK
A few days ago I could not log in to NS&I using my normal Firefox browser, which had previously always worked fine. So I contacted NS&I support (08000921286) who said they have had issues with Firefox and suggested I install and use Google Chrome instead. I was then able to log in without any problem, and again the same today.
Joined: Mar 2010
Aviation Qualifications: ATP+Mil
Posts: 181
Likes: 21
From: Hamburg
Simple plugins are available to make Firefox appear to be Google Chrome, and thus I have no problem accessing the NS&I website through Firefox. This certainly exposes the lie that NS&I use to get people to switch to Google Chrome. It appears to me that NS&I's alleged website problems have little to do with Firefox, and much more to do with Google's shady practices, and NS&I wanting to track online use. I wonder why? 🙄
Joined: Jul 2011
Posts: 191
Likes: 25
From: S England
Problems? ....Well that's NS&I particularly with Premium Bonds.
For three days I had been trying to use their online form to cash in a specific Premium Bond block and I kept getting the message "Sorry we're having problems submitting this form for you. Please try again later". Underneath that it asks for the details to be checked carefully, so thinking it may be my fault I telephoned NS&I.
I was told that there had been a problem with that page "for a couple of days" and was asked if I wanted to make a complaint so I did. That took some considerable time and this morning I received an email ..."Thank you for taking the time to discuss the details of your complaint with me. Please accept this letter as confirmation that your complaint is now resolved as agreed. Once again I am sorry that you had cause to complain. If on reflection you feel that your complaint has not been resolved fully, you can contact the Financial Ombudsman Service."
Guess what? I have again tried the form and the problem is still there! I might add that a grandson of mine, now in Australia, has been trying for two years to cash in his Premium Bonds and has spent hours on the telephone to them.
I have now withdrawn all savings from NS&I.
For three days I had been trying to use their online form to cash in a specific Premium Bond block and I kept getting the message "Sorry we're having problems submitting this form for you. Please try again later". Underneath that it asks for the details to be checked carefully, so thinking it may be my fault I telephoned NS&I.
I was told that there had been a problem with that page "for a couple of days" and was asked if I wanted to make a complaint so I did. That took some considerable time and this morning I received an email ..."Thank you for taking the time to discuss the details of your complaint with me. Please accept this letter as confirmation that your complaint is now resolved as agreed. Once again I am sorry that you had cause to complain. If on reflection you feel that your complaint has not been resolved fully, you can contact the Financial Ombudsman Service."
Guess what? I have again tried the form and the problem is still there! I might add that a grandson of mine, now in Australia, has been trying for two years to cash in his Premium Bonds and has spent hours on the telephone to them.
I have now withdrawn all savings from NS&I.
Thread Starter
Joined: Apr 2003
Aviation Qualifications: PPL
Posts: 10,587
Likes: 805
From: Northumberland
Anybody else having problems today? I'm getting an "IMPORTANT - Your browser is not compatible" message which blocks you going any further.
Using a Firefox and Chrome on a Windows 11 PC and the Samsung browser on my phone. It worked fine yesterday.
The website has always been crap, but at least you eventually got in.
Using a Firefox and Chrome on a Windows 11 PC and the Samsung browser on my phone. It worked fine yesterday.
The website has always been crap, but at least you eventually got in.
Joined: Nov 2006
Posts: 15
Likes: 1
From: UK
Had repeated problems with the 2 Factor Authorisation (where you have to enter '#' on your phone) to confirm a transaction where no matter how many times you try the hash key is simply not recognised.
When I complained they said is due to my mobile provider and their poor quality compression of reverse DTMF files. I tried to explain that on multiple occasions the problem simultaneously occurs on both my mobile and landline (and the same on my wife's account) which are with different providers. I also made an attempt to explain the chances of that happening simultaneously (multiple times/multiple accounts/multiple provider) and suggested that actually it could only be due to a single source (i.e. their system) but that didn't compute. I thought momentarily that I would try to create an analogy with ETOPS but then decided that life was too short.
However what is worth knowing is that if you phone them direct you can sell (you can buy without logging on with just a Direct Debit) as long as you can answer the various security answers.
When I complained they said is due to my mobile provider and their poor quality compression of reverse DTMF files. I tried to explain that on multiple occasions the problem simultaneously occurs on both my mobile and landline (and the same on my wife's account) which are with different providers. I also made an attempt to explain the chances of that happening simultaneously (multiple times/multiple accounts/multiple provider) and suggested that actually it could only be due to a single source (i.e. their system) but that didn't compute. I thought momentarily that I would try to create an analogy with ETOPS but then decided that life was too short.
However what is worth knowing is that if you phone them direct you can sell (you can buy without logging on with just a Direct Debit) as long as you can answer the various security answers.
