Problems? ....Well that's NS&I particularly with Premium Bonds.
For three days I had been trying to use their online form to cash in a specific Premium Bond block and I kept getting the message "Sorry we're having problems submitting this form for you. Please try again later". Underneath that it asks for the details to be checked carefully, so thinking it may be my fault I telephoned NS&I.
I was told that there had been a problem with that page "for a couple of days" and was asked if I wanted to make a complaint so I did. That took some considerable time and this morning I received an email ..."Thank you for taking the time to discuss the details of your complaint with me. Please accept this letter as confirmation that your complaint is now resolved as agreed. Once again I am sorry that you had cause to complain. If on reflection you feel that your complaint has not been resolved fully, you can contact the Financial Ombudsman Service."
Guess what? I have again tried the form and the problem is still there! I might add that a grandson of mine, now in Australia, has been trying for two years to cash in his Premium Bonds and has spent hours on the telephone to them.
I have now withdrawn all savings from NS&I.