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Help! My printer/scanner wants to turn me into an axe murderer!

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Help! My printer/scanner wants to turn me into an axe murderer!

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Old 14th Apr 2023, 23:07
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Grrr Help! My printer/scanner wants to turn me into an axe murderer!

I am lost on this one. I noticed my scanner was taking ~5 mins to scan one page at 600dpi over WiFi. Random connectivity drops also occurred. Messed around all afternoon which ended up me having to take a walk and yell at clouds.

I have got a Canon TS5150 that I am using over WiFi to print and scan. Printing is fine, scanning is the major issue. I mostly use my lappy to scan, another setup at a family’s place has a Canon MG3500 series which works flawlessly.

Setup here in question is a fiber orange Livebox, connected to a Unifi dream machine which transmits the WiFi over three access points (no Wi-Fi is transmitted from the orange livebox). When I checked the LAN setup on that cursed printer I noticed that it connected to the one the furthest access point away (reception was about ~35%). I had to manually connect it to the closest one.

One odd thing I noticed with my setup is that the orange Livebox assigns IP address’ from 192.168.1.10 to 192.168.1.150 (the dream machine is connected on local port .1.26) and the dream machine from 192.168.0.1 to 192.168.0.XX.

Any ideas?

Thanks in advance

7 7 7 7

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Old 15th Apr 2023, 05:17
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My first thought: check your WiFi network for interference with other networks. Then check the specs on scanner and access points, are they on 5 GHz while the Canon prefers 2.4 GHz or something like that?
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Old 15th Apr 2023, 07:36
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Originally Posted by Squawk7777

One odd thing I noticed with my setup is that the orange Livebox assigns IP address’ from 192.168.1.10 to 192.168.1.150 (the dream machine is connected on local port .1.26) and the dream machine from 192.168.0.1 to 192.168.0.XX.
That part isn't necessarily odd. You can't have two different boxes handing out addresses in the same network range; that's a real recipe for confusion. So I'm assuming that you have two separate networks here (masked with 255.255.255.0) which are routed together?

If you don't want separate networks for security reasons the more usual arrangement is to disable the IP allocation server (DHCP) on one of the boxes. Whether that's trivial to do or not depends on your network configuration: are the Orange and Ubiquity boxes wired together? are both acting as WiFi access points? if your laptop ends up on one WiFi network and your printer is on the other one then that could cause issues depending on how the routing is configured between them. I would consider trying to get all your devices onto the same network; it makes troubleshooting this sort of issue easier. Also disabling the WiFi on the Orange box might help if it isn't already. Ubiquity boxes are quite clever at managing WiFi coverage but a second WiFi network might confuse it.

Configuring mobile devices to automatically switch to a stronger WiFi signal on the same network is a black art I've never learnt. My devices stubbornly hang on to their connection as it fades even when I move into a room with a 100% signal on a different AP.

HTH

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Old 15th Apr 2023, 09:28
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We have a similar sort of set up, a main router and a second one configured as a wireless AP at the other end of the house, originally done to have to kids on a separate network which could have its internet filtered separately and configured to remove the internet at night.
The two network ranges are entirely separate (the main one is 192.168.0.xx and the second one 192.168.1.xx) and devices connected to the second one can't print as the printer is on the first one (same goes for if your phone connects to the second one and you try to cast/send Youtube to the TV, because it's on the main one). The wireless AP is manually set to route all Internet traffic to the main one - which confusingly means it has a manually assigned IP of 192.168.0.200, even though the IPs it gives to devices connected to it are 192.168.1.xx (and they see it as 192.168.1.1!) All very confusing, but you have to think of the IPs (and network masks and so on) as which "side" of the network junction/connection they are on.

Wifi is notoriously difficult to troubleshoot, and wifi printers even more so, as they are printers, which are the tools of the Devil

The only cure may be to get the printer to connect to the main router wifi, (and make sure the relevant computer is too) which may mean physically moving it very close to it, not exactly convenient!

Last edited by andytug; 15th Apr 2023 at 09:30. Reason: additional
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Old 15th Apr 2023, 16:53
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My Canon used wi-fi happily for some years.
It then stopped, for no apparent reason. Nothing else changed. (That I know about).

Reading about the issue on Mr Google showed me that my will to live was stronger than my will to solve wi-fi problems.

It now works happily with a cable.
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Old 16th Apr 2023, 07:46
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"It then stopped, for no apparent reason. Nothing else changed. (That I know about)."

probably an automatic update - my old Epson is always trying to update a perfectly working printer/scanner
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Old 16th Apr 2023, 10:55
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Originally Posted by Asturias56
"It then stopped, for no apparent reason. Nothing else changed. (That I know about)."

probably an automatic update - my old Epson is always trying to update a perfectly working printer/scanner
My software developer friends tell me the problem is always the cable.
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Old 17th Apr 2023, 03:05
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Originally Posted by netstruggler
My software developer friends tell me the problem is always the cable.
This is why software people should be kept well away from hardware!!!!
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Old 17th Apr 2023, 12:23
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Originally Posted by netstruggler
My software developer friends tell me the problem is always the cable.
Ho ho ho....................
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Old 18th Apr 2023, 10:11
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Originally Posted by netstruggler
My software developer friends tell me the problem is always the cable.
I was browsing B&H's website for a printer/scanner combo with a LAN port and felt trying the ol' scanner one more time. It worked! I guess I need to scare my current canon with a newer one!

Great suggestions. Thanks everyone for your input. I disabled the DHCPs on the orange box and let the dream machine handle everything. It hasn't really fixed the issue, but I am trending to cables. Whether TV, audio streamer, security cameras etc. I find LAN connections more stable. Mastering the art (sarcasm) of crimping isn't too difficult. Cables, connections and speed attained is a different issue and is as useless as talking about hi-fi audio speaker cables.
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