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Bluetooth headset problem

Old 1st August 2017 | 13:13
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Bluetooth headset problem

HP Workstation, 8Gb RAM, W7 64 bit. I have a Lidl stereo headset which has, in the past worked OK with a Bluetooth feed. However, although it is recognised as a Bluetooth device, it won't install properly (lack of suitable drivers). I have downloaded the latest drivers from the manufacturer, Windows doesn't recognise or accept them. The adaptor is a Belkin and the headset is a Silvercrest SBTH 4.0 A1. Any suggestions welcome.
TIA
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Old 1st August 2017 | 15:14
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Will this help?

Bluetooth devices not showing
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Old 2nd August 2017 | 09:55
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Thank you, taxydual - unfortunately, all the 'official' fixes are non-effective; not sure whether it's due to W7 (very likely!) or the bluetooth software. From Web searches it appears that it is a common problem - solutions totally absent.
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Old 2nd August 2017 | 10:09
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I see it uses Bluetooth 4.1, does your PC support that?

Supports Bluetooth®-Profile A2DP (Advanced Audio Distribution), HFP (Handsfree), HSP (Headset), AVRCP (Audio Video Remote Control)

it could also be a simple matter of the headset being out of range of the bluetooth dongle/transmitter in your workstation
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Old 2nd August 2017 | 14:28
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gbj - thank you. It is almost certainly a driver problem but inconsistent since the phones have worked on a similar 64 bit W7 setup. Irritating and frustrating but that goes with the territory!!
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