Outlook 2010 inbox emptying itself
Thread Starter
Join Date: Oct 1999
Location: Adelaide
Posts: 668
Likes: 0
Received 0 Likes
on
0 Posts
Outlook 2010 inbox emptying itself
My Inbox ( Outlook 2010 / Win7 ) has suddenly begun emptying its entire contents on a semi regular basis. I've not fiddled with any settings. Any suggestions welcomed please.
TYIA - SF
TYIA - SF
Thread Starter
Join Date: Oct 1999
Location: Adelaide
Posts: 668
Likes: 0
Received 0 Likes
on
0 Posts
Thanks FW - question is how do I stop it and where can I find everything it's already eaten? Note: Auto Archive is NOT selected and hasn't been at any time.
Cheers - SF
Cheers - SF
Last edited by SeldomFixit; 3rd Apr 2013 at 02:01.
Blame it on Bill Gates, bound to be something he once thought of.
I blame B.G. for all my present woes, life was a bl**dy sight easier before computers.
( maybe it was a case of Ignorance is Bliss, but it sure was - I think I'll apply for one of the 50% I.Q. reducing pills I've recently been advised of )
I blame B.G. for all my present woes, life was a bl**dy sight easier before computers.
( maybe it was a case of Ignorance is Bliss, but it sure was - I think I'll apply for one of the 50% I.Q. reducing pills I've recently been advised of )
Join Date: Jan 2012
Location: .
Posts: 2,173
Likes: 0
Received 0 Likes
on
0 Posts
are you also accessing the mailbox from another machine?
has your mail provider placed limits on mailbox size?
how big is the mailbox - you may have hit a size limit
is it old stuff or new stuff thats vanishing?
is it just the inbox or all the mailboxes?
has your mail provider placed limits on mailbox size?
how big is the mailbox - you may have hit a size limit
is it old stuff or new stuff thats vanishing?
is it just the inbox or all the mailboxes?
Official PPRuNe Chaplain
Join Date: Apr 2001
Location: Witnesham, Suffolk
Age: 80
Posts: 3,498
Likes: 0
Received 0 Likes
on
0 Posts
That .pst file is an accident looking to happen - and did, in my case, years ago.
I've not used Outlook since then.
Thunderbird has a separate folder for each e-mail address and mailbox, and those back up automatically to another drive, so important e-mails don't vanish.
What I'll do when Thunderbird disappears I don't yet know...
I've not used Outlook since then.
Thunderbird has a separate folder for each e-mail address and mailbox, and those back up automatically to another drive, so important e-mails don't vanish.
What I'll do when Thunderbird disappears I don't yet know...
Thread Starter
Join Date: Oct 1999
Location: Adelaide
Posts: 668
Likes: 0
Received 0 Likes
on
0 Posts
Spitoon - initial empty and vanish was everything in the Inbox, oldest item probably 12 months old, newest, that day. Everything in place at shutdown, then at next powerup/Outlook open - everything in Inbox gone.
Milo - No access from other machines. No limit on Inbox size that I would remotely ever reach. Old and new vanished from Inbox. Only Inbox - all other folders remain intact.
Cheers - SF
Milo - No access from other machines. No limit on Inbox size that I would remotely ever reach. Old and new vanished from Inbox. Only Inbox - all other folders remain intact.
Cheers - SF
Join Date: Jan 2012
Location: .
Posts: 2,173
Likes: 0
Received 0 Likes
on
0 Posts
I'd hazard two guesses
1) the inbox is corrupted and needs repair using the inbox repair tool
How to use Inbox Repair tool to repair pst file in Outlook
2) your outlook PST file is in a nonstandard location, and for some reason Outlook has reverted to a standard location, orphaning the file and creating a new inbox. To repair it try system restore, or else manually editing the data file store locations with the account settings
1) the inbox is corrupted and needs repair using the inbox repair tool
How to use Inbox Repair tool to repair pst file in Outlook
2) your outlook PST file is in a nonstandard location, and for some reason Outlook has reverted to a standard location, orphaning the file and creating a new inbox. To repair it try system restore, or else manually editing the data file store locations with the account settings
Join Date: Feb 2006
Location: UK
Posts: 592
Likes: 0
Received 0 Likes
on
0 Posts
I have experienced this issue with Office 2010 too. It drove me nuts - especially as colleagues thought it was Finger Trouble or other User error when I knew it was not! Eventually, one of them witnessed it by chance when my laptop was connected to a projector. Donk-donk-donk - one by one, about a second apart, my inbox emptied itself to the deleted items folder.
I tried everything from deleting all rules and disabling archiving to running virus and root kit checks to trying the mentioned repair tool - all to no avail.
For a while I lived with it and simply got in the habbit or regularly purging the deleted items folder (or if I was confident, Shift-Deleting to bypass the folder in the knowledge that if I goofed, anything deleting is in fact held on the server anyway for 90 days). This made it easy to simply drag the wanted items back to the inbox without having to search carefully.
In the end I gave up and rebuilt the laptop (in my case easily and quickly done from a system image taken a month before and then by copying my documents from backup). Problem solved - admittedly by somewhat drastic workaround!
The cause remains a mystery beyond establishing that it ONLY happened when connected by WiFi - never by Ethernet.
I tried everything from deleting all rules and disabling archiving to running virus and root kit checks to trying the mentioned repair tool - all to no avail.
For a while I lived with it and simply got in the habbit or regularly purging the deleted items folder (or if I was confident, Shift-Deleting to bypass the folder in the knowledge that if I goofed, anything deleting is in fact held on the server anyway for 90 days). This made it easy to simply drag the wanted items back to the inbox without having to search carefully.
In the end I gave up and rebuilt the laptop (in my case easily and quickly done from a system image taken a month before and then by copying my documents from backup). Problem solved - admittedly by somewhat drastic workaround!
The cause remains a mystery beyond establishing that it ONLY happened when connected by WiFi - never by Ethernet.