BT Yahoo mail scanning

[BOAC]

A friend uses this email service and is having problems with one sender's attachments which are being apparently scanned by a Symantec product in the email system and a 'malformed container' being located, blocking the attachment and also slowing his machine to a crawl. He uses Avast as an AV programme.

I am not familiar with the BT Yahoo email system, and I see from Google that this problem is not uncommon. I have had no difficulty downloading/viewing/forwarding the problem emails or attachments he has forwarded to me and no AV warnings have been triggered, so I assume it is an over-zealous BTYahoo issue, just like the way it pops some of your friends emails into its spam box, doesn't tell you, and then deletes them (silently) after 30 daysAnother friend was losing a significant number of 'genuine' emails that way.

Is there any way that he can 'turn off' this Symantec scanning and rely on Avast? Not being a 'customer' I cannot see his control panel.

[green granite]

Not that I can find BOAC at least not on the old software, I haven't tried their new mail program.

[BOAC]

Thanks gg - I have suggested he speak to BT (Mumbai) and wished him well

[rgbrock1]

BOAC:

I use Yahoo! email here in the U.S. and it does the same thing whenever I send an attachment i.e., scans the attachment using Symantec.

There is no way to turn this off as it's part of Yahoo's email system. It is not an option.

[BOAC]

OK rg - what a pain!

[green granite]

Another friend was losing a significant number of 'genuine' emails that way.

One should look at the spam box regularly for that reason, you don't need to open them, just check who they're from and then tell the program it's not junk if you want mail from that person/company.

[BOAC]

We are diverging slightly from topic (yes, my fault....) but my gripe is that for the average 'bod' with little computer knowledge, there is NOTHING in the BTYahoo welcome documentation to tell him/her about the spam box or where it is and what it might be doing. My friend had absolutely no idea it existed or was 'eating' his investment club emails just because IT thought they were spam. When I showed him what it was and where it was he was amazed at what he found in there. This only came to light when he said he had not received one of my emails.

[MG23]

Yahoo's spam filter used to be pretty good, but it's become increasingly worse over the last few weeks. I don't know what they've done to screw it up so badly.

[Loose rivets]

I often go into a known e-mail only to find a blank screen. Still plenty of advertising, but no data. Pressing reply brings the e-mail to life.

I've looked at changing to Thunderbird, but it really isn't the same product at all. I need to be able to look at my e's while in the UK for instance. So, Google Mail or summit like that??

[islander539]

E-Mail

It might pay to look at an alternative such as GMX mail. I never have problems of any sort from it.