(C*)apBook Pro!
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
(C*)apBook Pro!
SO DISAPPOINTED!!!
Over the course of the past two years my partner and I have purchased two 17" MacBook Pro computers. (Three if you count the one that packed up).
These computers, with software, have set us back over £7k.
The problems started two days after my partner bought her computer from the store who are 'not knowingly undersold'. I put a CD in the drive and was amazed to hear the crunching of gears and the CD drive was no more.
Returned to store and the assistant couldn't believe this top-of-the-range computer had failed. Sent back to manufacturer, but no chance of repair so refund received.
They were out of stock, so off to the local Apple Store to purchase a new one - luckily the upgraded version, so a bonus at the same price.
My birthday present arrived some months later and I was pleased to receive my 17" MacBook Pro. (Thanks darling!). So far no problems with mine!
Last night, with the computer less than two years old, the keyboard and mouse on my partner's computer failed to work properly. Now they work only with extreme pressure on the mouse and somewhat more random use of the keyboard.
This evening, less than an hour ago, 'bang' from computer and the battery has exploded!
Desperate attempts to save all the music she has purchased and saved on iTunes using the mains adaptor! (Window open - as, if it catches fire, it may be leaving!)
Attempts still continuing...
I've used Apple Macs for over 15 years, but nothing so disappointing as the performance of this piece of (sh)kit.
Back to the Apple Store at the weekend... more expensive, waste of time...
FOK
PS: We're not amused this evening! - I'm writing this on my MacBook Pro and hoping this one will be fine?!
Undaunted we will no doubt purchase another Apple Mac - maybe a MacBook Air. An feedback on that machine?
Every once in a while you get a lemon. Hopefully this is the first and last time a Mac will fail.
Over the course of the past two years my partner and I have purchased two 17" MacBook Pro computers. (Three if you count the one that packed up).
These computers, with software, have set us back over £7k.
The problems started two days after my partner bought her computer from the store who are 'not knowingly undersold'. I put a CD in the drive and was amazed to hear the crunching of gears and the CD drive was no more.
Returned to store and the assistant couldn't believe this top-of-the-range computer had failed. Sent back to manufacturer, but no chance of repair so refund received.
They were out of stock, so off to the local Apple Store to purchase a new one - luckily the upgraded version, so a bonus at the same price.
My birthday present arrived some months later and I was pleased to receive my 17" MacBook Pro. (Thanks darling!). So far no problems with mine!
Last night, with the computer less than two years old, the keyboard and mouse on my partner's computer failed to work properly. Now they work only with extreme pressure on the mouse and somewhat more random use of the keyboard.
This evening, less than an hour ago, 'bang' from computer and the battery has exploded!
Desperate attempts to save all the music she has purchased and saved on iTunes using the mains adaptor! (Window open - as, if it catches fire, it may be leaving!)
Attempts still continuing...
I've used Apple Macs for over 15 years, but nothing so disappointing as the performance of this piece of (sh)kit.
Back to the Apple Store at the weekend... more expensive, waste of time...
FOK
PS: We're not amused this evening! - I'm writing this on my MacBook Pro and hoping this one will be fine?!
Undaunted we will no doubt purchase another Apple Mac - maybe a MacBook Air. An feedback on that machine?
Every once in a while you get a lemon. Hopefully this is the first and last time a Mac will fail.
Ramasseur des pommes
Joined: Mar 2003
Posts: 823
Likes: 19
From: UK
FOK,
Sorry to hear of your woes. Sounds like you might have had a "Friday afternoon" machine the first time around.
With regard to your exploding battery, you might have some comeback if it was one of the units covered by the following programme:
MacBook Pro Battery Update
The MacBook Air is "kewl", but lacks the punch (by a long shot) of your 17" MacBook Pro. There is supposed to be an event in the middle of October, possibly releasing new MacBooks. Remember, if you buy from an AppleStore, you have two weeks to take the machine back and get a refund –*handy if the line is updated "just after" you invested in a new machine.
AppleMacster
Sorry to hear of your woes. Sounds like you might have had a "Friday afternoon" machine the first time around.
With regard to your exploding battery, you might have some comeback if it was one of the units covered by the following programme:
MacBook Pro Battery Update
The MacBook Air is "kewl", but lacks the punch (by a long shot) of your 17" MacBook Pro. There is supposed to be an event in the middle of October, possibly releasing new MacBooks. Remember, if you buy from an AppleStore, you have two weeks to take the machine back and get a refund –*handy if the line is updated "just after" you invested in a new machine.
AppleMacster
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
AppleMacster
Thanks for that.
Apple Mac computers are, and always will be, the computer of choice for me.
I work with both Windows and Mac formats and have always purchased Apple Macs for my own use.
It is because I have never had ANY problems over the past 15 years that this current situation is so disappointing - particularly as we had invested so heavily in top-of-the-range models.
I read about problems with certain batteries, but not the failures we have suffered during the course of the past few days.
Hopefully the Apple Store will be obliging - they have always been helpful in the past?!
FOK
Thanks for that.
Apple Mac computers are, and always will be, the computer of choice for me.
I work with both Windows and Mac formats and have always purchased Apple Macs for my own use.
It is because I have never had ANY problems over the past 15 years that this current situation is so disappointing - particularly as we had invested so heavily in top-of-the-range models.
I read about problems with certain batteries, but not the failures we have suffered during the course of the past few days.
Hopefully the Apple Store will be obliging - they have always been helpful in the past?!
FOK
Chief Bottle Washer
Joined: Sep 2000
Aviation Qualifications: ATPL
Posts: 7,275
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From: PPRuNe
My 17" MBP has also had a problem, back to the chappie at Hemel Hempsted for repair, £500 of parts, all fixed. Er, no, actually: the new part has also failed, back off for another visit to the doc 
But it is a good reminder to pay for AppleCare
Re the MB Air, I use mine all the time these days, it's just the best bit of kit for travelling. But it doesn't have the grunt of the Pro, although at less than half the weight that's to be expected
But it is a good reminder to pay for AppleCare
Re the MB Air, I use mine all the time these days, it's just the best bit of kit for travelling. But it doesn't have the grunt of the Pro, although at less than half the weight that's to be expected
Joined: Aug 2002
Posts: 3,663
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From: Earth
Apple Mac computers are, and always will be, the computer of choice for me.
Same here.
Sounds like you, most regrettably, had a bad apple !
Generally their QA is top notch.
They are built like tanks too.... not that I'd recommend it, but mine rolled straight off the end of an Xray conveyor belt at a certain major European airport where they didn't (and probably still don't) have barriers at the end of the rollers .....slight dent to the outer casing but still works nicely.
Someone tripped over the power cord on my old PowerBook G4, it met a concrete office floor starting from desk height.... again survived to tell the tale with just a bit of battle scarring (case denting). Again, not really recommended to "try this at home" !
Apple are not the only people to have problems with Batteries.... after all , they don't make them themselves ! Just remember sony etc !
Don't give up on Apple's that easily FlyingOfficerKite , please ! Give em a chance !
Upto The Buffers
Joined: Apr 2006
Aviation Qualifications: CPL
Posts: 1,112
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From: Leeds/Bradford
The same can happen with any manufacturer. Just bad luck.
Look on the bright side.... you're the one with the grin at airport security as your nice MacBook goes through xray whilst all the suits are dragging their horrible Dell/HP/Toshiba/Sony bricks out of their bags.
Plus it's worth it for the simple luxury of not having to put up with the big-ridden trash that is Windoze.
Cheers,
Shunter
Ashamed Microsoft Certified Trainer
Macbook Pro for work, MacBook Air for play & flightbag
Look on the bright side.... you're the one with the grin at airport security as your nice MacBook goes through xray whilst all the suits are dragging their horrible Dell/HP/Toshiba/Sony bricks out of their bags.
Plus it's worth it for the simple luxury of not having to put up with the big-ridden trash that is Windoze.
Cheers,
Shunter
Ashamed Microsoft Certified Trainer
Macbook Pro for work, MacBook Air for play & flightbag
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
Just been to Apple Store.
I booked in with the Genius Bar on line.
Battery replaced free of charge, without question. Thanks.
Computer checked and no obvious faults - so I'm just cleaning said computer and re-loading the system as suggested by the Mac Man.
Hopefully by the time SWMBO returns all will be working!
It is good service and a friendly environment at the Apple Store - everyone seems genuinely interested and the punters all seem knowledgeable and keen on the products.
Smiling again.
FOK
I booked in with the Genius Bar on line.
Battery replaced free of charge, without question. Thanks.
Computer checked and no obvious faults - so I'm just cleaning said computer and re-loading the system as suggested by the Mac Man.
Hopefully by the time SWMBO returns all will be working!
It is good service and a friendly environment at the Apple Store - everyone seems genuinely interested and the punters all seem knowledgeable and keen on the products.
Smiling again.
FOK
TightYorksherMan
Joined: May 2002
Posts: 1,573
Likes: 1
From: Peak District
I dont have a reason to choose either Mac or PC. But after having PC laptops for a while and having lots of error problems. I decided to bite the bullet and buy a Macbook which I purchased this March....
And so far it has been brilliant, FOK - I hope your all sorted now!
MacBook all the way.......!!!
And so far it has been brilliant, FOK - I hope your all sorted now!
MacBook all the way.......!!!
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
Hi Guys
Yes, MacBooks are in operation and working in their usual inimitable fashion!
It's because you don't expect problems with Macs that it's such a surprise when they occur - hence the Thread!
You're right - when I think of the hours I've spent trying to sort PCs: mouse driver problems, printer problems, bluetooth problems, VIRUSES - it is such a joy to own a Mac.
Thanks for all your comments and support!
FOK
Yes, MacBooks are in operation and working in their usual inimitable fashion!
It's because you don't expect problems with Macs that it's such a surprise when they occur - hence the Thread!
You're right - when I think of the hours I've spent trying to sort PCs: mouse driver problems, printer problems, bluetooth problems, VIRUSES - it is such a joy to own a Mac.
Thanks for all your comments and support!
FOK
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
Unfortunately the CD drive is still not working when burning off DVD-R.
It was tested by the Genius Bar and found to work okay with CDs.
However using Toast (8 or 9) it does not work with DVDs.
Any ideas?
Toast appears to be less than perfect, although I've had no problems on my MacBook.
DVDs are okay as they too work on my machine.
Could it be a hardware problem?
We've cleaned the drive using a proprietary cleaner disc.
Any info gratefully received.
FOK
It was tested by the Genius Bar and found to work okay with CDs.
However using Toast (8 or 9) it does not work with DVDs.
Any ideas?
Toast appears to be less than perfect, although I've had no problems on my MacBook.
DVDs are okay as they too work on my machine.
Could it be a hardware problem?
We've cleaned the drive using a proprietary cleaner disc.
Any info gratefully received.
FOK
Hippopotomonstrosesquipidelian title
Joined: Oct 2006
Posts: 1,825
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From: is everything
It was tested by the Genius Bar and found to work okay with CDs. However using Toast (8 or 9) it does not work with DVDs.
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
Once again I spoke too soon.
My 17" MacBook has failed just over two years since purchasing it.
The battery failed in July, just under two years since purchase. Replaced FOC by the Apple Store at the Genius Bar.
Now the screen has failed completely - a situation described on the internet as the 'black screen of death'! Apparently either a failure of the NVIDIA card or motherboard. Cost to repair the latter in the order of £1000.00 (including labour).
The 'innards' work and I have transferred my infomation to another Mac via firewire and using my MacBook Pro as an external hard drive.
So the story is:
MacBook Pro 17" bought for my wife. Failed completely and was replaced within a week of purchase.
Replacement MacBook Pro 17" battery failed within two years. Replaced FOC.
Replacement MacBook Pro 17" failed completely and sold for scrap.
My MacBook Pro 17" purchased and battery failed in just under two years.
My Macbook Pro 17" has now had a screen failure in just over two years.
MacBook 13" purchased for our daughter. CD-ROM drive failed in under two years and TWO batteries replaced.
When I was first converted to Apple Macs about 15 years ago I was told the hardware rarely failed, but in those days there were software issues.
Over the past 15 years the Macintosh OS has been developed into, in my opinion, a system far in advance of Windows in most respects.
The Apple Computers have, unfortunately, lost that build quality and are now some of the most unreliable computers around - in my experience. The use of third party components, no doubt in an effort to contain costs, has reduced the product to one inferior to the average PC (in my experience).
They have been outlasted by several years by Acer and Dell computers used in connection with my business.
It is a shame it is not possible to run the Macintosh OS on PCs as the Apple product is only a shadow of its former self.
I miss the OS system, but would happily dispatch the heap of scrap metal through the nearest window!
Looks aren't everything.
FOK
My 17" MacBook has failed just over two years since purchasing it.
The battery failed in July, just under two years since purchase. Replaced FOC by the Apple Store at the Genius Bar.
Now the screen has failed completely - a situation described on the internet as the 'black screen of death'! Apparently either a failure of the NVIDIA card or motherboard. Cost to repair the latter in the order of £1000.00 (including labour).
The 'innards' work and I have transferred my infomation to another Mac via firewire and using my MacBook Pro as an external hard drive.
So the story is:
MacBook Pro 17" bought for my wife. Failed completely and was replaced within a week of purchase.
Replacement MacBook Pro 17" battery failed within two years. Replaced FOC.
Replacement MacBook Pro 17" failed completely and sold for scrap.
My MacBook Pro 17" purchased and battery failed in just under two years.
My Macbook Pro 17" has now had a screen failure in just over two years.
MacBook 13" purchased for our daughter. CD-ROM drive failed in under two years and TWO batteries replaced.
When I was first converted to Apple Macs about 15 years ago I was told the hardware rarely failed, but in those days there were software issues.
Over the past 15 years the Macintosh OS has been developed into, in my opinion, a system far in advance of Windows in most respects.
The Apple Computers have, unfortunately, lost that build quality and are now some of the most unreliable computers around - in my experience. The use of third party components, no doubt in an effort to contain costs, has reduced the product to one inferior to the average PC (in my experience).
They have been outlasted by several years by Acer and Dell computers used in connection with my business.
It is a shame it is not possible to run the Macintosh OS on PCs as the Apple product is only a shadow of its former self.
I miss the OS system, but would happily dispatch the heap of scrap metal through the nearest window!
Looks aren't everything.
FOK
Joined: Aug 2002
Posts: 3,663
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From: Earth
The Apple Computers have, unfortunately, lost that build quality and are now some of the most unreliable computers around
It appears to be that either you are very unlucky, are potentially not telling us something about your treatment of the machines, or a mixture of both.
I own a number of macs and have never had any issues as serious as you describe, infact I've never had any issues requiring a service trip. And I push my macs very hard.... both in terms of exposing laptops to occasional accidental droppings and pushing the software/hardware of with strenuous exercises.
I also know a number of people of own macs and are very happy with them.
Fact is, bad things can happen to any manufacturer .... bad capacitors, dodgy drives ......
It's a risk of computing life that you have to put up with, and is the reason why things like backups are pushed as a necessity !
I suggest you perhaps write a letter to Mr Jobs in Cupertino if you feel so strongly. Document your experiences in a measured fashion and avoid outbursts about how you perceive Apple's QA to be
..... it might pay dividends (or if your streak of bad luck is set to continue, perhaps not !). Worth a go though, I reckon.
Thread Starter
Joined: Sep 2007
Posts: 441
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From: UK
Mixture
Thanks for your response.
Our laptops are handled with care, have never been dropped and remain in a domestic environment - although sometimes taken out on business in a 'skin'. No detrimental treatment at all.
With the greatest respect, spending almost £5,000.00 on computers in two years only to see them 'crash and burn' is NOT a risk of computing life I expect to have to put up with.
KR
FOK
PS: My wife also purchased a LaCie drive for backing up data. That failed too and she lost everything. No compensation for all the data, time and effort in that respect either. Reference to the Web reveals that these issues are far from uncommon - in fact they are well known and complaints abound.
Thanks for your response.
I own a number of macs and have never had any issues as serious as you describe, infact I've never had any issues requiring a service trip. And I push my macs very hard.... both in terms of exposing laptops to occasional accidental droppings and pushing the software/hardware of with strenuous exercises.
With the greatest respect, spending almost £5,000.00 on computers in two years only to see them 'crash and burn' is NOT a risk of computing life I expect to have to put up with.
KR
FOK
PS: My wife also purchased a LaCie drive for backing up data. That failed too and she lost everything. No compensation for all the data, time and effort in that respect either. Reference to the Web reveals that these issues are far from uncommon - in fact they are well known and complaints abound.
Joined: Aug 2002
Posts: 3,663
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From: Earth
With the greatest respect, spending almost £5,000.00 on computers in two years only to see them 'crash and burn' is NOT a risk of computing life I expect to have to put up with.
I know of one or two (thankfully rare !) examples of companies that have spent £50,000 on a single new server only to find that the RAID controller went AWOL and trashed all their data, plus data on recent backups.
happens in IT ......the manufacturers do their hardest to avoid it, but in the end, ever more complex electronics and ever more complex software just makes IT a risky proposition.Anyhow, as I said, you must be a rare case ..... my personal mac zoo currently amounts to 8 machines .... plus I have regular exposure to them at work and elsewhere ..... I've also owned numerous Apples over the years and know of many other happy Apple users. Never had any major issues or even other issues that get anywhere near yours.
I'm not saying Apple are perfect, no company or individual is. However I think in this instance, your single handed "it happend to me therefore the company is rubbish and all the products they have ever manufacturered are rubbish" dismissal of Apple is somewhat unjustified, if not unscientific.
Joined: Jan 2008
Posts: 300
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From: London, England
Damn, you've been unlucky! I only recently upgraded to a MacBook Pro 17", which I bought second hand off eBay. No problems with it so far. The PBG4 17 it replaced is still going strong in the not so gentle hands of SWMBO.
Hey! On the bright side, maybe with all this bad luck, you're getting your lifetime's quota out of the way in one go. Time for things to get better!?
Hey! On the bright side, maybe with all this bad luck, you're getting your lifetime's quota out of the way in one go. Time for things to get better!?