Refund from AOL - how likely?
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Refund from AOL - how likely?
Having used the AOL software for a 50hr/30-day trial, I decided it was useless, quite frankly!
Unfortunately, on trying to disconnect from AOL using their freephone number I was kept on hold for 2 hours, with no response. I then e-mailed them, asking them to remove me from their records and un-installed their software.
Imagine my surprise(!) to find that AOL had billed me on my February credit card bill. I tried another couple of times to disconnect, but gave up after 2 hour holds.
I then tried a different tack, and used their freephone number to 'make a billing enquiry'. Lo and behold I was only waiting 3 minutes and somebody spoke to me! I then explained my situation and they have finally taken me off their billing.
I never once used AOL after the period of the free trial, and I have written to them with the above details and requested a refund of the £29.98 which they have charged me over the last two months.
Anybody had a similiar experience - if so, what are my chances of a refund?
Cheers.
Unfortunately, on trying to disconnect from AOL using their freephone number I was kept on hold for 2 hours, with no response. I then e-mailed them, asking them to remove me from their records and un-installed their software.
Imagine my surprise(!) to find that AOL had billed me on my February credit card bill. I tried another couple of times to disconnect, but gave up after 2 hour holds.
I then tried a different tack, and used their freephone number to 'make a billing enquiry'. Lo and behold I was only waiting 3 minutes and somebody spoke to me! I then explained my situation and they have finally taken me off their billing.
I never once used AOL after the period of the free trial, and I have written to them with the above details and requested a refund of the £29.98 which they have charged me over the last two months.
Anybody had a similiar experience - if so, what are my chances of a refund?
Cheers.
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Cheers, tinstaafl.
Unfortunately, it does say that the only way to disconnect is by phoning, which is ridiculous for an ISP! However, the fact that I was kept on hold for a total of 7 hours trying this method will hopefully persuade them to refund. (Probably a little naive on my part!)
Unfortunately, it does say that the only way to disconnect is by phoning, which is ridiculous for an ISP! However, the fact that I was kept on hold for a total of 7 hours trying this method will hopefully persuade them to refund. (Probably a little naive on my part!)
