Dead Laptop
Thread Starter
Joined: May 2001
Posts: 440
Likes: 5
From: Hampshire
Dead Laptop
A friend of mine has a HP laptop which has just expired and will not boot up at all. The power supply is still ok yet even with this in place - nothing. He has had problems with this before and reported them to the supplier (PC World) who were not very interested and failed to record the problem. Now that the laptop has failed and is 1 week over a year old they are totally uninterested in offering any help.
Any ideas / suggestions as to what the problem might be and does he have any comeback on PC World at all - afterall a new laptop should last longer that this one did.
Any ideas / suggestions as to what the problem might be and does he have any comeback on PC World at all - afterall a new laptop should last longer that this one did.
Joined: Jan 2003
Posts: 906
Likes: 102
From: Southampton
The fact that it is one week over the warranty period is immaterial, it should last a reasonable amount of time. Have a look at the Which web site as it may give some pointers. PC world will spout out rubbish in the hope that most people will believe it.
The Sale and Supply of Goods to Consumers Regulations 2002 apply. If PC world doesn't want to know, the Small Claims court will be worth considering.
The Sale and Supply of Goods to Consumers Regulations 2002 apply. If PC world doesn't want to know, the Small Claims court will be worth considering.
Thread Starter
Joined: May 2001
Posts: 440
Likes: 5
From: Hampshire
Thanks for the reply - mate has already gotten it repaired and will send sending bill + defective part back to HP with a suitably strong letter.
Will point him in the direction of the Which website to see if it might help.
I agree a laptop should last a 'reasonable' time but is there a legal definition of what 'reasonable' actually is in terms of years / months. Legally 'reasonable' is a tricky one.
Will point him in the direction of the Which website to see if it might help.
I agree a laptop should last a 'reasonable' time but is there a legal definition of what 'reasonable' actually is in terms of years / months. Legally 'reasonable' is a tricky one.
Joined: Aug 2006
Posts: 360
Likes: 0
From: Middlesbrough U.K.
You say "Thanks for the reply - mate has already gotten it repaired and will send sending bill + defective part back to HP with a suitably strong letter."
Your mate has no claim against HP. He did not buy the computer from them. His claim, in law, is against the company that he bought the computer from. Threaten them with a claim.
A Small Claims Court would throw out any claim against HP.
Your mate has no claim against HP. He did not buy the computer from them. His claim, in law, is against the company that he bought the computer from. Threaten them with a claim.
A Small Claims Court would throw out any claim against HP.
