Toshiba internet technical assistance
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Toshiba internet technical assistance
Does anyone know if Toshiba provide any technical assistance over the internet, and if so, how to obtain such?
They say they do: "If you are connected to the Internet, for example, a support professional can answer your questions in e-mail or an online chat session." This is on an otherwise fairly blank screen, with no links provided.
I have managed to find an email address, and explained my problem to them, adding that I am working abroad, and cannot use their 0870 number.
Out of three emails, I received one reply, asking me to ring an 0870 number.
Should I win the big lottery this week, you will see a highly-publicised ceremonial crushing of a Toshiba laptop.
They say they do: "If you are connected to the Internet, for example, a support professional can answer your questions in e-mail or an online chat session." This is on an otherwise fairly blank screen, with no links provided.
I have managed to find an email address, and explained my problem to them, adding that I am working abroad, and cannot use their 0870 number.
Out of three emails, I received one reply, asking me to ring an 0870 number.
Should I win the big lottery this week, you will see a highly-publicised ceremonial crushing of a Toshiba laptop.
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Try this web page, their tech support for uk computers:
http://www.toshiba-europe.com/eu/con...ited+Kingdom#1
Technical Support [email protected]
I've contacted their support email address for domestic DVD recorders on a couple of occasions, usually get a reply Fridays! Leads me to believe that they prefer telephone calls. (Their DVD hard disk recorder is the way to go- the manual for it (170 total pages) sucks!)
Regards,
Tosh
http://www.toshiba-europe.com/eu/con...ited+Kingdom#1
Technical Support [email protected]
I've contacted their support email address for domestic DVD recorders on a couple of occasions, usually get a reply Fridays! Leads me to believe that they prefer telephone calls. (Their DVD hard disk recorder is the way to go- the manual for it (170 total pages) sucks!)
Regards,
Tosh
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Thanks, Tosh.
I tried the email address a few times, with no success. So, hoping to embarrass somebody at Toshiba into doing something illegal, like helping a customer, I sent a simple plea for help, with the letters at maximum size, bold. I did this every few minutes throughout the evening. The following day I received a reply, which said, "Technical Support in the UK is provided via the telephone as this the method the vast majority of our customers prefer and have requested."
So, when they say, "If you are connected to the Internet, for example, a support professional can answer your questions in e-mail or an online chat session," they lie.
The telephone number they quote cannot be reached from outside the U.K., at least, it always has been unobtainable when I've tried. I believe that is normal with 0870 numbers.
Another novel pitfall they threw at me: I was logged in to their website, trying to wade through their mess, and they asked me to log in again (no question of time-out, or anything like that). When I did so, they told me I was in the wrong country. Other than the U.K. there is only one country it could possibly be, and that was not on the list of countries they provided. Good, eh?
Anyway, the person who sent me the email asked me to give him the details of my technical problem, and I have just sent him a description. I've been here before, so I wonder if I'll receive a reply.
So, chaps, I cannot recommend too strongly that you do not touch a Toshiba computer, even with somebody else's extremely long barge pole.
Thanks again, Tosh (McCaber, of course, not iba).
PS Anyone want to buy a newish Toshiba laptop? Going not too cheapish? The picture on the box is fantastic. After sales service and technical support up to Toshiba's incredible standards.
I tried the email address a few times, with no success. So, hoping to embarrass somebody at Toshiba into doing something illegal, like helping a customer, I sent a simple plea for help, with the letters at maximum size, bold. I did this every few minutes throughout the evening. The following day I received a reply, which said, "Technical Support in the UK is provided via the telephone as this the method the vast majority of our customers prefer and have requested."
So, when they say, "If you are connected to the Internet, for example, a support professional can answer your questions in e-mail or an online chat session," they lie.
The telephone number they quote cannot be reached from outside the U.K., at least, it always has been unobtainable when I've tried. I believe that is normal with 0870 numbers.
Another novel pitfall they threw at me: I was logged in to their website, trying to wade through their mess, and they asked me to log in again (no question of time-out, or anything like that). When I did so, they told me I was in the wrong country. Other than the U.K. there is only one country it could possibly be, and that was not on the list of countries they provided. Good, eh?
Anyway, the person who sent me the email asked me to give him the details of my technical problem, and I have just sent him a description. I've been here before, so I wonder if I'll receive a reply.
So, chaps, I cannot recommend too strongly that you do not touch a Toshiba computer, even with somebody else's extremely long barge pole.
Thanks again, Tosh (McCaber, of course, not iba).
PS Anyone want to buy a newish Toshiba laptop? Going not too cheapish? The picture on the box is fantastic. After sales service and technical support up to Toshiba's incredible standards.
