Consumer rights when buying online
Guest
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Consumer rights when buying online
Last thursday I bought £30s of goods online from a large webstore which serves most of europe and has a specific UK site but is based in the Netherlands.
What i orderded turned out to be out of stock for at least 28days so I asked them to cancel the order later that thursday. After many emails I finally got a response saying it was cancelled but that they normally didn't cancel orders.
They've refused to give me a refund and have said it must be spent as a store credit. What legal rights do i have to get my money back under the EU regs and other laws? What do i need to say to them?
I paid with a debit card not credit so can't claim it that way.
Can anyone advise please?
What i orderded turned out to be out of stock for at least 28days so I asked them to cancel the order later that thursday. After many emails I finally got a response saying it was cancelled but that they normally didn't cancel orders.
They've refused to give me a refund and have said it must be spent as a store credit. What legal rights do i have to get my money back under the EU regs and other laws? What do i need to say to them?
I paid with a debit card not credit so can't claim it that way.
Can anyone advise please?
Supercalifragilistic
expialidocious
expialidocious
Joined: Sep 2001
Posts: 589
Likes: 0
From: Essex, UK
Have a look at the Distance Selling regulations Pan European I believe) : http://www.dti.gov.uk/ccp/topics1/ecomm.htm
You have a 7 day cooling off period amongst other rights.
You have a 7 day cooling off period amongst other rights.
'nough said
Joined: Sep 2002
Posts: 1,025
Likes: 0
From: Raynes Park
Report them to trading standards? http://www.tradingstandards.gov.uk/c.../consumers.cfm
(there's also a section on dealing with cross-border problems).
(there's also a section on dealing with cross-border problems).
