Consumer rights when buying online
 

Last thursday I bought £30s of goods online from a large webstore which serves most of europe and has a specific UK site but is based in the Netherlands.

What i orderded turned out to be out of stock for at least 28days so I asked them to cancel the order later that thursday. After many emails I finally got a response saying it was cancelled but that they normally didn't cancel orders.

They've refused to give me a refund and have said it must be spent as a store credit. What legal rights do i have to get my money back under the EU regs and other laws? What do i need to say to them?

I paid with a debit card not credit so can't claim it that way.

Can anyone advise please?

Have a look at the Distance Selling regulations Pan European I believe) : http://www.dti.gov.uk/ccp/topics1/ecomm.htm

You have a 7 day cooling off period amongst other rights.

Report them to trading standards? http://www.tradingstandards.gov.uk/c.../consumers.cfm

(there's also a section on dealing with cross-border problems).