Zoom Airlines - how not to run customer service
Join Date: Jan 2002
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Spot on Dan Air,
Cannot compare on flights and service since I have not flown Zoom. Have flown BA and of course, and it is the worlds favorite airline, and they deserve the mention. Only my opinion, so shoot me down if you choose to.
Surpised that Y class is the same as BA, that would actually be an improvement on the Zoom side, always thought that charters would be squeezed as they usually are.....
767, 747, it's all the same thing; has engines, it flies, isn't that what we care about?
Can't recommend any one of the two right now, won't fall into that trap.......
Bottom line, I am sure that pax will get there in one piece. No matter what the the choice.
Cheers.
JV
Cannot compare on flights and service since I have not flown Zoom. Have flown BA and of course, and it is the worlds favorite airline, and they deserve the mention. Only my opinion, so shoot me down if you choose to.
Surpised that Y class is the same as BA, that would actually be an improvement on the Zoom side, always thought that charters would be squeezed as they usually are.....
767, 747, it's all the same thing; has engines, it flies, isn't that what we care about?
Can't recommend any one of the two right now, won't fall into that trap.......
Bottom line, I am sure that pax will get there in one piece. No matter what the the choice.
Cheers.
JV
Thread Starter
Join Date: Jul 2006
Location: A normal Northern Land, with Uncle Sam's anarchy to the south...
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Yup, KLM holds the maintenance contract to fix them.
763s. Thought some came from AF too ? Maybe wrong - some from KL for sure...and most are generally regarded in need of tidying up...
No doubt that comment will start yet another bun fight...
763s. Thought some came from AF too ? Maybe wrong - some from KL for sure...and most are generally regarded in need of tidying up...
No doubt that comment will start yet another bun fight...
Join Date: Mar 2003
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I have just flown YYZ/GLA/YYZ over a two week period.Great ride both ways and the food was just fine. I had no problems with dep. and the ETA was right on.
Whats the beef!!
Whats the beef!!
Join Date: Jan 2006
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Zoom - great little airline
Just paxed on two Zoom flights. Crew were excellent. No operational problems. All round pleasant experiences. Don't know any airlines that don't run into some problems occasionally.
Join Date: Aug 2003
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I regularly fly between the UK and Toronto and have used various carriers for such a trip, and yes I also work in the industry. Here are my observations...
1st TCX by far my favorite (no connection to me I add). Best economy legroom and seating Ive had. Food was rubbish but then it always is - I go to restaraunts for my good food! Always been on time and staff excellent as is the price.
2nd BAW as good as youd expect but at a price!
3rd MYT (might travel). AWFUL in every respect bar the excellent staff doing a fantastic job in the worst possible environment. Food even more inedible, ailing airframes which seem to find punctuality impossible and accomodation onboard that make me envy my dogs crate!!! Simply terrible!
VERY LAST (4th sounds too good for them even out of 4 ) OOM. I have never experienced such an amateur bunch of imbeciels as this lot. See MYT multiplied by a thousand. Everything about this shambles of a company and embarrasment of an airline prevents every ounce of my soul even attempting to look up a fare and book.... if it were free Id still rather throw my hard earned down the BAW grids! Why when I book do OOM need to change my flight times and dates 5 times? Why doesnt any other carrier do this? Why on the day before departure do customer hinderance think Im unreasonable for not getting excited over a choice of having a refund or losing 12 days of a 16 day trip on which Ive booked accom. cars etc?
I wouldnt send my worst enemy with DOOMed airlines and will party in the streets the day the inevitable happens... yes they sell out but cancelling and consolodating flights to fill them is not a sign of success but the final acts of a sinking ship!
It will be goodbye and good riddence! Mr T would need more than a glass of milk to board these blue monsters, and he'd pity the fool that did!
1st TCX by far my favorite (no connection to me I add). Best economy legroom and seating Ive had. Food was rubbish but then it always is - I go to restaraunts for my good food! Always been on time and staff excellent as is the price.
2nd BAW as good as youd expect but at a price!
3rd MYT (might travel). AWFUL in every respect bar the excellent staff doing a fantastic job in the worst possible environment. Food even more inedible, ailing airframes which seem to find punctuality impossible and accomodation onboard that make me envy my dogs crate!!! Simply terrible!
VERY LAST (4th sounds too good for them even out of 4 ) OOM. I have never experienced such an amateur bunch of imbeciels as this lot. See MYT multiplied by a thousand. Everything about this shambles of a company and embarrasment of an airline prevents every ounce of my soul even attempting to look up a fare and book.... if it were free Id still rather throw my hard earned down the BAW grids! Why when I book do OOM need to change my flight times and dates 5 times? Why doesnt any other carrier do this? Why on the day before departure do customer hinderance think Im unreasonable for not getting excited over a choice of having a refund or losing 12 days of a 16 day trip on which Ive booked accom. cars etc?
I wouldnt send my worst enemy with DOOMed airlines and will party in the streets the day the inevitable happens... yes they sell out but cancelling and consolodating flights to fill them is not a sign of success but the final acts of a sinking ship!
It will be goodbye and good riddence! Mr T would need more than a glass of milk to board these blue monsters, and he'd pity the fool that did!
Join Date: Jul 2001
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Just back from a YOW-GLA-YOW trip, first time on ZOOM. Normally go Air Canada. Zoom 5 minutes from check-in to Airside, Air Canada 30+ minutes.
On time (in fact early) departure, Air Canada usually 20-30 minutes late.
Aircraft interior clean and comfortable, OK leg room. Air Canada, old, tired and held together with duct tape
Crews were young and friendly, Air Canada old and grumpy
Good value for money.
Would I fly them again, absolutely
ex-egll
On time (in fact early) departure, Air Canada usually 20-30 minutes late.
Aircraft interior clean and comfortable, OK leg room. Air Canada, old, tired and held together with duct tape
Crews were young and friendly, Air Canada old and grumpy
Good value for money.
Would I fly them again, absolutely
ex-egll
Join Date: Aug 2003
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So the losers at Zoom just get better.... After my multiple flight changes I arrive at YYZ last night for my flight to Manchester 20:05 departure. AT check in Im informed the arriving flight (if it existed which I dont see anywhere) from New Zealand is late so the Zoom/Globespan (another terrible shower of s***) geniuses have a plan! The 767 I booked with my seat allocation etc has been subbed out for..... a 737 and now we're going via Iceland!!! WOW what a great airline this is !!! So that proves this airline is struggling to fill their flights then or are we sitting 3 a seat? We get to the gate and WOW another treat the radio doesnt work??!! So several hours pass and nothing is updated... I finally arrive at Manchester after THE worst experience on the WORST aircraft Ive ever been on!
Yippee I cant wait for my return flight, Ive never been to Argentina!!!!!!
Go ZOOM.... no seriously, GO!
Yippee I cant wait for my return flight, Ive never been to Argentina!!!!!!
Go ZOOM.... no seriously, GO!
Join Date: Nov 2006
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I think your beef is with Globespan not Zoom. You do know that was a Globespan flight and not Zoom. As stated Zoom does not own any 737's NOR fly to New Zealand.
Join Date: Nov 2006
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I looked it up and you were on Globespan. Is that not who you booked through? Zoom doesn't even operate a flight to MAN from YYZ on Fridays. Did you not notice the plane/logos inside/safety card as to what airline you were on? How about your credit card statement? Were you charged by Globspan...
Join Date: Aug 2003
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As stated on my original thread, I booked Zoom, they changed my date and time several times and ended up with a departure on a Friday. Yes as I stated it was a globespan 737, yes I know Zooms fleet and routes... THATS my point!!! Zoom have seriously dropped the ball on this one. I cannot have much complaint with Globespan other than a dirty cabin and loooonnnggg flight with delay, the worst legroom and lack of IFE. I paid Zoom for a flight on a 767 direct to Manchester with an extra legroom seat... I got a crappy flight delayed by several hours then via Iceland on the wrong day at a changed times numerously. Now if anyone finds that acceptable... GREAT go with DOOMed, as for me Im dreading the return flight. I hope I dont have to explain this AGAIN...
Oh how's that legal fight going that was the start of this thread, good luck I hope you win they deserve it!
Oh how's that legal fight going that was the start of this thread, good luck I hope you win they deserve it!
Join Date: Apr 2005
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just to put things straight for you
flyglobespan and zoom codeshare, so thats why you book with zoom but could go on flyglobespan, book with flyglobespan you could go on zoom.
all depends what day your travelling.
yes your flight was on gsm 737-800
only because another 767-300 was late being delivered to gsm
that is now here so your return will be on the 767.
these things happen,
flyglobespan and zoom codeshare, so thats why you book with zoom but could go on flyglobespan, book with flyglobespan you could go on zoom.
all depends what day your travelling.
yes your flight was on gsm 737-800
only because another 767-300 was late being delivered to gsm
that is now here so your return will be on the 767.
these things happen,
Join Date: Jun 2006
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Fidgell
If you're return flight is booked on the GSM/Zoom codeshare flight, this will be on the GSM 763 which has now arrived.
The 763 was late on its' delivery flight from NZ, so that's why the 738 was used.
If you're return flight is booked on the GSM/Zoom codeshare flight, this will be on the GSM 763 which has now arrived.
The 763 was late on its' delivery flight from NZ, so that's why the 738 was used.
Last edited by Jet_stream; 7th Nov 2006 at 11:08. Reason: addition of info
Join Date: Aug 2003
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Zoom inform me the return will be on their own 767.... fingers crossed for my final ever Zoom flight. I will always use TCX in future! Thanks for the info.
Last edited by Fidgell; 7th Nov 2006 at 22:27.
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Join Date: Aug 2003
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Ah by your professional tone I guess you must work for Zoom, very intellegent post that one...thank you for proving my point. If youve nothing to contribute professionally or intellegently then please go back to your toys! Hoped people like this had been removed from PPRuNe!?!
Join Date: Sep 2002
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Fidgell
With all your ranting and raving, you hardly sound professional. If you don't like Zoom, don't use them. There are plenty of people that will use them in your place.
Now put your teddies back in the cot and settle down!
With all your ranting and raving, you hardly sound professional. If you don't like Zoom, don't use them. There are plenty of people that will use them in your place.
Now put your teddies back in the cot and settle down!
Last edited by Number2; 9th Nov 2006 at 22:23.