What crazy things do pax complain to you about?
 

Have you ever noticed some of the crazy things that pax complain to you about? Today, I had a lady complain that the tea I served her "did not have enough caffiene in it"... I offered her coffee, which she turned down...:confused: :confused:

What out there things do you get complained to about?

ps I know they pay our wages, just call this a Theraphy Thread!

There are too many clouds, I won't be able to see London as come in to land

:hmm:

On a LTN-NCE flight recently, "These ice cubes are too hard for my daughter."

" Could you tell the captain to go faster, I will miss my connecting flight" :8

Currently working as a dispatcher for my sins, so i generally try to avoid pax as much as possbile, but i can't hide from their inane questions all the time.

This occured a long time ago, so don't remember the exact wording. As the pax were getting off the aircraft to board the coaches to take them to arrivals, one member of the mindless public basically asked me which of the three buses he should board to take him to his place. I think he genuinely believed this was a shuttle service from the aircraft to his home, and i must have just been the bellboy who was going to deliver his bags. No tip though I'm afraid! How ungrateful.

"Excuse me....My daugter would like a Pineapple and Banana fruit juice...the bananas must be pureed (sorry if iv mispelt that) and it should not be too hot or too cold as it might upset her stomach. Iwould also like you to put a dash of orange juice in it"!!!!!

WHAT THE HELL???? THIS ISNT A TROPICANA JUICE STALL!

Scene: Lady ( and use the term loosely ) i.e adult, mobile, aisle seat, threw up on herself ( andher seat and the floor and her husband) through alcohol/sleeping pill cocktail, on SIN-LHR sector.
Cabin crew kindly provided her with a first class sleeper suit and carrier bag to put her soiled clothes in.
30 mins later she rang her call bell:
' i cant wear this through the airport its too big!'

( oh well ma'am let me help you back into your vomit soaked own clothes !)

I had a pax complain to me that I have to tell the captain to turn the engines down as it's too loud in the cabin!????!!


Another pax demanded free drinks on the flight as he had to run through the airport to catch the plane.

Charter Airline and low cost airlines get the usual barage of "there isnt enough leg room on this aircraft" so our airline installed extra leg room, so it was only a matter of time before we had " excuse me, my meal tray is too far away from me, its making it too difficult to eat"

you just cant win!

Was on a flight quite a while back where there was a long delay due to fog. The flight was scheduled for one hour long however 3 hours later we were still flying around waiting for the fog to clear so we could land.

A passenger called me over and asked "how much longer?" to which I explained that as soon as the fog cleared enough for us to land that we will go right in, I didn't know how long that would be.

Passenger then replied with a gruff "I should have flown XYZ (competitor) airlines!"

I was speechless, as I suppose XYZ airlines doesn't have fog???
Mysterious.
SG
:E

January, flight from Paris to Florence...

When we were above the Alpes, a American woman pressed the call bell and asked me :

- "Excuse me Sir, what's the white stuff on top of the mountains ???" :sad:

SNOW of course ! What fu:mad:ing else could that be ????

Pfffffffffffffffffffffffffffffff

Pax - "I dont like flying with your airline"
Me - "Sir, I am sorry to hear that, may I ask why?"
Pax - "Because you start all your PA's with 'Ladies and Gentlemen, Boys and Girls', and I think that its completely unnecessary to talk to the kids"

:confused:

I felt like saying "Its completely unnecessary that you are let out of your cage in the morning" but of course my better judgement decided against that... :E

Overheard by me in arrivals area:

(lady had left her bags at security screening in SYD)

Irate Lady: ....Well you had better do something about this, it's just unnacceptable!
XX Ground Crew Lady: I'm sorry, but this is not something we have control over, you will need to contact the particular security firm at that airport.
IL: Well why can't you have my bags flown here???!
GC: (with great patience) I'm sorry, but it's not our fault that your bags were left at security, I can however give you the appropriate numbers to call....
IL: This is a load of..... (at this point IL's husband comes over... right before I had to keep myself from giving this woman a slap round the head!!!



Why is it the airline's fault she was too lazy to check she had her bags when she got thru security??! For a sadistic couple of minutes I hoped they had already shipped her bags off to the incinerator...... :E

Full points to the staff member who kept her cool, and even did more than she should have (I.e., ended up calling the other AP's security dep...)

Me: I try to keep my head down and complain as little as possible.... except when someone burns the cheese!!! :p

Sky

Here's one standing on the other foot! (Now crew) I used to work in a hotel where crew stay and as crew quite often complain about their rooms, one complaint from a F/A i had was,

"I'm not staying in this room, the bed is on the wrong angle, it's bad Feng Shui, you either change my room or have someone come up and move the bed!"

From crew to crew, guys i know it is important as crew are away from home a lot, and really hotel rooms are home away from home, but don't give the hotel staff grief, they are just there doing their job, we aren't paying for the accommodation so.......Plus, by acting in this way, you are embarrassing all of the other crew, it's no wonder why some hotel's have a stong dislike of crew! I do admit, some hotel staff do have a chip on their shoulder, but remember, the nicer you are, the more someone is going to do for you! Demanding gets you no where and trust me, hotel staff have very long memories!!!!!!!!

Oh and finally, PAY YOUR DAMN MINIBAR!!!!!!!!!!!!!!!!!!!!!

Oz

Pax 1: Can I have some playing cards.
Me: Sure, I'll go and get you some.

Deliver back to Pax 1

Pax 1 Wife: Can I have some too.
Me: Sure, I'll go and get you some also.

Deliver back to Pax 1 wife.

Pax 2: What has that man got?
Me: (silently, apart from an annoying wife?) He's got playing cards.
Pax 2: Why didn't I get any?
Me: You didn't ask for them... Would you like some?
Pax 2: Yes.

Deliver cards to Pax 2

Pax 2 Wife: Can I have some?

:mad: :mad: :mad: :mad: :mad: :mad: :mad:

the cheek of some people amazes me. whilst working for a charter airline, after takeoff the crew went through the cabin offering a well known newspaper (for free), an ungrateful man rolled his eyes and said "its disgusting" "is that all you've got" "have'nt you got a selection of newspapers" to which i replied "just a moment sir i'll just nip down to WHSmiths," "which paper did you want in particular". ooh if looks could kill!

that was a great one macca69, it happens nearly everyday with us, even to the point were i have had one thrown back at me!! at one point i even took a passenger to the open back door and asked him to stick his head out and tell me what it said on the side of the plane. after he told me, i said well come back when it says w h smiths!!

opps bit cheeky i know

A cute one from the early 70's via "mum" who flew for UTA.

An oooold woman was complaining about not beeing able to keep her dog with her in the cabin.
"What!, you want to put my sweety dog at the bottom of the plane.......in the middle of charcoal!!!!"

:ok:

What about pax who complain to you when you request them to do things when securing? For eg bags under seats, no bags under seats in exit rows, window blinds up etc... even after you patiently and calmly explain why (for their safety, to see outside in event of emergency, etc etc) they still insist on ignoring you?

One particular 'gentleman' (and I use the term *very* loosely) refused to take off his very large, all-ear-encompassing headphones for landing. Even after my crew had explained a number of times he would need to take them off, I went down and chatted with him, explained that in the event of emergency he may not hear all the PAs/commands etc, he still refused to take them off and told me no other airline in the world had ever asked him to remove them, why was I being such a f:mad:wit about it? (I wasnt at all - I was being very nice and patient with him) Went on yelling 'he was never flying with my airline ever again etc'... he was sitting in a window seat so at least he was not blocking anyone else in, and I left him to it - and recommended if he did not want to follow requests of crew, he may perhaps in future want to consider alternate forms of transport...

Biscuit Chucker I did consider that, especially seeing as one of the CAR's states that a "person who fails to comply with instructions from airline officers" is classified a disruptive passenger, and can therefore be charged... but the fact that he was in a window seat and therefore not blocking in anyone else (and the landing gear had just been lowered for landing! :ooh: ) I decided I had best take my seat asap....

A recent passenger to Singapore was quite dismayed when I didn't lend her my pen for her to do crossword puzzles in a book she'd obviously bought at a newsagency?????:mad: :confused:

I don't know how many pens I have "lent" to people and never seen again...

If you want a pen BUY ONE FROM THE NEWSAGENT IN THE TERMINAL! How can someone get on a plane to travel half way round the world without a pen, not to mention all the other things that people leave home without and expect us to supply.

:*

pens
 

as part of stationary loaded on to the aircraft as a standard, do they not load a bag of pens incase this situation ever arises????

No, we have them loaded with our customer surveys, but not one each for 400 people...

Is it too much to ask for people to bring something as simple as a pen?

was in the aisle and watched a lady get out of her seat and wander down to the rear toilets. She looked at both toilet doors quite puzzled, for about 2-3 minutes then wandered back to her seat and pressed her call bell.
i went down.
PAX: excuse me, where are the ladies rooms?
ME: Just down at the rear of the cabin, there are two onboard and they are both vacant at the moment
PAX: oh, not those ones, dont men use those too?
ME: Yes, they can be used by all passengers.
PAX: well i just cant use them then. i wont go into a mens toilet. Dont you have others onboard i can use?
ME: the only ones we have are these two, there is not enough room on a plane to have both ladies and mens toilets.
PAX: well i will just have to hold on then. (huffs in a put out way)
** two minutes later call bell goes off again***

PAX: Could i use the pilots toilet do you think?
ME: Um, excuse me????
PAX: well could i go in and use their toilet instead of the ones here
ME: (completley going over the whole issue that there are no toilets in the flight deck)
but the pilots are men... you didnt want to use mens toilets...
PAX: oh but i am sure a pilots toilet is a little better than nothing.. pilots would take more care of themselves/have better hygeine (something to that effect)
ME: well i am sorry but they dont have toilets in the flight deck
PAX: but what do they use?
ME: the toilets in the cabin if they need to.
PAX: Are you saying that the poor pilots have to come out and use the common toilets with all the dirty unhygenic passengers?
ME: yes.
PAX: i think i should write a letter to this airline, that is awful. They get paid good money they shouldnt have to put up with this. Please tell them there is someone out here that sympathises with them.
ME: (almost laughing) hmmm. i'll give you the address to write to if you like.
PAX: yes thankyou dear. Oh, and can i have a glass of orange juice while your there too? thanks.
(and i thought she needed to go to the toilet???)
makes you wonder if she was just lonely and liked talking, really needed to go to the bathroom or was aspiring to be a pilots-rights activist. crazy.

Oh, man! my coffee nearly came out my nose :D !

From a pax perspective:

Once saw a hostie explain to two mothers why they couldn't sit next to each other with their kids on their laps (not enough drop down oxygen masks, apparently). Her explanation then shifted to a 10 minute war story, at the top of her voice, of her life of depressurisations, scary flying experiences and general horror. The entire cabin went silent, everyone listening to her with big eyes.

The effect was equivalent to showing "Airplane" on the inflight movie.

On the plus side, I've never seen so many people pay such careful attention to the safety briefing.

I think I met all of the pax on my flights too, especially the newspaper men.
A couple of stories:
- MEL - PER. Evening flight. A complete nutter was in the rear (R) window seat of 767, on a flight with very light loadings. Unfortunately, he wasn't recognised as nutter until after take-off, when he commenced an animated discussion with the empty seat next to him. Problem generally sorted by offering drinks and meal tray to empty seat, throughout flight!;
- BNE - SYD, morning flight. Call bell rings. Three late middle-aged women ask about arranging a hire car upon arrival in SYD. I foolishly ask, as you do, what their plans were - "we're going to drive to Ayers Rock." Somewhat surprised, I asked how long they were planning on their trip - they told me that they had the day in SYD before connecting to their late-night flight home - weren't they disappointed when I told them how far away the Rock was! They told me that someone had told them that the Rock was just west of Sydney!

In mid 90's, we were flying from Bahrain to Manchester (the flight had originated in Sydney), and as was the case on the SYD-UK bound flights we generally made up a lot of time...consequently we were happy to report that we would be landing into Manchester 1 hour and 20 minutes ahead of schedule...325 pax...bar 1 were very happy.

The 326th pax called me over and said it was absolutely disgusting the we should arrive so early...as he was being met by relatives and they wouldn't be there to meet him..he then demanded to speak to the person in charge..coincidentely me! He then demanded that we either slow down, in order that he wouldn't be waiting at Manchester for his family ( The difference between waiting at 39,000 in a polluted metal tube, or a nice comfy seat in Starbucks..seemed to have escaped him!!). Or that we provided him with a hotel room, yes a hotel room, for the 1 hour and 20 minutes... as it wasn't his fault!

I'm afraid at this time I had to walk away, for fear of catching what he had!!! Needless to say he left the aircraft 1 hour and 20 minutes early saying he would NEVER fly with us again...This guy, more than anyone else has proved to me, that you can stand on your head, bend over backwards and they are STILL not happy:\

Guy complained to me that I was incredibly rude for telling him that he wasn't allowed to take the mini bottles of wine off the aircraft. One or two is fine in my book but this S.O.B had about 12 in his bag. He was having a laugh.

What's that little town down there?

WHAT DO YOU MEAN I'M NOT GETTING AN UPGRADE?????????

"Ah yes, that looks like the town of Diligaf"

Do I look Like I Give A F(ire tr)uck??

Also works well for Lake Dilligaf, Mount Diligaf, The Diligaf Ranges... the list goes on :E

Was a pax in second row from screen on which a projector was showing a film.

Yes that's going back a few years.!!

Sun shining through window next to pax in front made movie a non event.

Being very considerate I tapped window seat pax on shoulder and said " Sir, you will be able to see the movie clearly if you pull down the window blind."

Response in broken European English was

" Oh that's alright. I am not watching it."

No blind until he received a stream of vindictive. Cheers from all close by.

"Don't you know who I am?"

A few years ago, SIN-LHR. Working in coach, pax says to me in a really whingey voice "Can't believe these aeroplanes, it's so much better on Quantas" I reply, "well fly with quantas in future then" pax and his rabid girlfriend dumbfounded!!!! In my experience, thats the only way to deal with these braindead morons, give em back what they give you!! te he:p

Quite a few years ago, the flight crew let me sit in for the landing (LHR-DXB). Were vectored round the houses for the approach, but got on the ground, thanking the crew and was about to leave when the door opens and this pax walks in. Introduces himself and says he was watching the approach on the video feed, and starts telling the crew how he would have done it! After he's finished, the skipper asked him if he had ever heard of ATC, to which the guy replied:

"Of course I have. I have a PPL you know!" :\

Hats off to the skipper for not thumping him.

Cheers.

so no ones had the:

"excuse me but I can't find the durex machine in the bathroom":O


I believe this has been said on a long haul:)

About 3years ago, I was working down a rank as there were 2pursers and I elected to work in economy for a change, a rather obnoxious gentleman complained to me that he was unable to get his meal choice. The only choices available were beef and fish:eek:. The passenger complained that he didn't think highly of our cabin service as we did the meal service from the front and back to meet (you know how it is when the rear pax never get the meal choice:oh: ). He was sitting in the middle section, didn't get his choice (beef) and demanding we offer him the crew food, which incidently there was no beef in sight.

I did the usual "after the business class service has finished, I'll see what's available for you". This guy went on and on and I tried everything so I suggested leaving the aircraft and getting some beef from the shops to which he replied (quite seriously - "yes" and also demanded I tell the captain that he didn't recieve his choice of meal. After 10minutes, the said gentleman had the fish.

And what point did he prove????:confused:


2- The pax who complain that there aren't foreign newspapers on a domestic flight:confused:

As a mover of self-loading freight (and boxes - love the boxes) in the military, we at least get the chance to order some of the stupid ones to be less stupid.

However - I do believe I have sat beside every single one of the subjects of your tales on those flights! What have I done wrong? Please! I listen to the safety briefs, know when to take off my headphones, keep the space under the seat clear - but I always sit next to the oxygen thief! :sad: