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If passengers are polite

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Old 30th Mar 2009, 22:06
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If passengers are polite

do you notice / remember them?

Or do you only remember the over-bearing, obnoxious, demanding types?

I always say thankyou and compliment the service on the way off - just wandering if it makes a difference? I just see it as basic courtesy, especially as you have been workign hard while we are all sat down relaxing.
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Old 30th Mar 2009, 23:05
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do you notice / remember them?
Absolutely - they are why I go to work every day.
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Old 30th Mar 2009, 23:23
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I easily manage to forget the obnoxious.

Yes it makes a difference if you are polite.
Yes, the next day at Starbucks we discuss the nice lady with the fluffy jumper, and the sweet guy with the child on 44H. We remember the kind words, the small gestures, the smiles.
When more than usual pax have thanked me for a pleasant flight during disembarkation, I always make a point of passing that on to the crew when we are on the crewbus. Because I know it will make a difference to them. WeŽll still have jetlag and hurty feet, but thereŽ ll also be the satisfaction of having managed to provide, against all ods often, a service that people enjoyed.
It means a lot to us.

We are people-people mr Zipper; and as TightSlot says, passengers like you are the reason we go work.
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Old 30th Mar 2009, 23:31
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And as cheesy as those previous couple of posts sounded, it really is true
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Old 31st Mar 2009, 07:34
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Agree with all that has been said.

You can't forget the terrible pax. You can remember them and talk about them for months after.

But the polite ones you definately remember them - at least for the rest of the flight or that evening when you get to the hotel/home. It makes it worth it; the person who wwalked to the galley to ask for a drink rather than pushing the call button, the person who upon disembarking thanks you for excellent service.

Also not forgetting the stunning guy who says you are gorgeous (modest aren't I!) in a very sincere and non-creepy way - very flattering when you know full well he could probably have any gal he wants!
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Old 31st Mar 2009, 09:44
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Ooh, I'm one of the ones high-heeled likes


Regrettably not one of the gorgeous men , but I cannot recall the last time I used the call button. Admittedly its as much because I am glad for the opportunity to stretch my legs as out of politeness, but I'll keep quiet about that
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Old 31st Mar 2009, 10:19
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I'd never push the call button unless there was some kind of dire emergency. If I need a drink I'll either hang on until the drink run or if I'm spitting feathers I'll have wander down the back and ask nicely. Often on a long flight there are other people just stretching their legs too and more than once I've struck up a short but meaningful friendship with other pax supping a can of coke in the galley!

BTW we remember the nice CC too, like the nice lady from Brit Air who asked me where I was off to next whilst waiting to depart the aircraft from Newcastle to CDG. When I answered 'Beirut' she was dead impressed. Can't see too many Geordies heading there that often!
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Old 31st Mar 2009, 12:07
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You will be surprised at the amount of pax who do push the button. Especially on the long haul flight. these tend to be those of an oversized disposition which is ironic. With DVT and all that, you'd think they are the ones who should be stretching their legs.

ProM,

don't worry hun. I'm sure you're gorgeous in your own way!

Reverseunlocked,

Beirut eh? Were you looking for a better life? hehe...(no offence to the 'toon)
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Old 31st Mar 2009, 13:27
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I'm with you, reverserun. Never pressed a call button on any flight. My wife and I always ask for opposite aisle seats, so we can stretch our legs, go down the back, and have had many interesting conversations with other pax and cabin crew. Sometimes flying is like cruising.Both tend to have a fair number of pretentious peopleom board. CC, you have my undying admiration for your smiles in the face of obnoxiousness. BA0207 Miami -Heathrow last Sunday
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Old 31st Mar 2009, 13:57
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I try to make a habit of crossing the seat belts in my row and leaving any empty glasses/cans etc on the aisle seat before I disembark. When I was a student working long hours cleaning Aer Lingus aircraft I always felt a debt of gratitude when someone crossed their belts after they left. Takes a while to cross 300 odd belts when you are constantly banging your head! It's the little things ..
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Old 31st Mar 2009, 21:32
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No offence taken High Heeled. If Newcastle had Beirut's nightlife, climate, cuisine, gorgeous women and rather nice local wine it'd be damn near perfect!
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Old 1st Apr 2009, 13:17
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Polite Passengers

I used to fly fairly frequently mainly long haul and only ever met nice friendly cabin crew. The only request that was refused was when I asked if the Captain (Bcal dc10)could do a loop the loop for my wife's birthday, he did let us have a look on the flight deck though which was very kind. I can't understand why passengers have to be so rude, common sense dictates that you have to be nice to people if you want them to be nice to you
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Old 1st Apr 2009, 13:57
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I couldn't care less if they were polite or not, they all have their reasons!
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Old 1st Apr 2009, 15:44
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I love and remember polite and nice passengers. From the ones saying "good morning" at the door, to the ones helping with translations, the people saying they enjoyed the flight and the ones that just say "please" and "thank you". I'll do all I possibly can to give these people a memorable and fabulous flight.

So, to the lovely passengers: We thank you. For the kind words, jokes, smiles, stories and most of all for being there.

(Sorry, that sounded a bit like an Oscar acceptance speech, but couldn't help myself)

Gg
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Old 1st Apr 2009, 23:06
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It does go the other way too - we SLF do remember and appreciate good cabin crew. Without exception I have had excellent service from Ryanair and Easyjet crews, and as I am a nervous flyer that is very welcome.
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Old 2nd Apr 2009, 05:41
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If i'm on a sector more than a couple of hours or so I always try to take a walk to the back and have a natter with the crew.

A few years ago I did 5 sectors in eight days with NWA in the US and on the 5th and 7th it was the same crew. I enjoyed second chat we had when they asked me where I had been, what I had done etc and that was because they remembered my visit 2 days before.

So yes you do remember us nice folk.
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Old 6th Apr 2009, 09:20
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Yes, I remember the nice passengers. To me it made all the difference if while disembarking someone would say "Thank you for the service"! That made it worth the effort. Similarly when I was on ground duty. I remember the nice passengers but also the "Gentleman" who couldn't be upgraded and spat me in the face for not upgrading him. Then he picked up his little daughter who must have been all but 5 years old and told her, "See darling, this is what you'll end up doing if you don't do well in school", all this whilst I wiped his spit off my face and smiled through gritted teeth while handing him his boarding card. I would have happily throttled the A'hole!

When I fly as a passenger I always make sure I thank the crew because I remember the difference it made to me!
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Old 6th Apr 2009, 13:10
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I remember the not so nice passengers as far as the first drink in the slip hotel.

I remember the good ones every time I go to work - it's why I keep coming.

Also, thankfully, the later are far in abundance as opposed to the first group, and when I was at a Base which involved a lot of doing the same route to a rather nice island at 13° 10' North 59° 32' West I really enjoyed seeing the same regulars come aboard.

As someone who hung up their court shoes now though I have to admit missing this aspect...... don't miss clearing in though ewwww mashed up food on your hands never nice. Thankfully I still get to see you from a different angle!
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