Over wing emergency exit. Great instructions
Join Date: Jan 2005
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No, it is rubbish!
It's nothing like upgrading a rental car to get a bigger boot and finding no heater installed, because cars have heaters as standard.
Airplane seats differ due to their locations on the aircraft and sometimes differ between one aircraft in the fleet and another.
A leg room seat is a leg room seat and is sold as giving extra legroom. The advertising standards guys wouldn't give a toss about whether it is a recliner or not, they would only be concerned if the leg room seat was in fact not a leg room seat (i.e. standard pitch). As the airline offered a seat with extra leg room, they have fulfilled their part of the contract.
Your suggestion that the airline should advertise leg room seats as being non-reclining is ridiculous. What else should they say? "This leg room seat has no recline facility, it is located at row 11 which means that during the food and drink service you will have to wait approximately 35 minutes to get served. You will have to walk 11 rows to a toilet at the front of the aircraft or 15 rows to the rear" - ludicrous! I was looking through the Boots Christmas gift guide yesterday at all the 'amazing' Christmas gifts they have got this year. The amount of stupid extra information included in the text was ridiculous. There was a picture of an ice cream sundae glass - text said "Ice cream not included", then there was a picture of a banana split bowl - text said "banana not included", but I suppose they have to have text like that to protect themselves from complaints from people like you who would say "But there was a banana in the picture"....
It's nothing like upgrading a rental car to get a bigger boot and finding no heater installed, because cars have heaters as standard.
Airplane seats differ due to their locations on the aircraft and sometimes differ between one aircraft in the fleet and another.
A leg room seat is a leg room seat and is sold as giving extra legroom. The advertising standards guys wouldn't give a toss about whether it is a recliner or not, they would only be concerned if the leg room seat was in fact not a leg room seat (i.e. standard pitch). As the airline offered a seat with extra leg room, they have fulfilled their part of the contract.
Your suggestion that the airline should advertise leg room seats as being non-reclining is ridiculous. What else should they say? "This leg room seat has no recline facility, it is located at row 11 which means that during the food and drink service you will have to wait approximately 35 minutes to get served. You will have to walk 11 rows to a toilet at the front of the aircraft or 15 rows to the rear" - ludicrous! I was looking through the Boots Christmas gift guide yesterday at all the 'amazing' Christmas gifts they have got this year. The amount of stupid extra information included in the text was ridiculous. There was a picture of an ice cream sundae glass - text said "Ice cream not included", then there was a picture of a banana split bowl - text said "banana not included", but I suppose they have to have text like that to protect themselves from complaints from people like you who would say "But there was a banana in the picture"....
BestonBoard:
Would you agree to that statement if you were a passenger on a cruise vessel? That the catering and hotel crew's primary concern was your safety? I bet you would.
To be a sailor on a ship registered in a civilized country you need 60 hours training in first aid and firefighting and in my days we had hands-on drills once every week. And CC's main concern is my safety? Right.
Per
"Ladies and gentleman, the primary concern of the cabin crew onboard today is your safety..."
To be a sailor on a ship registered in a civilized country you need 60 hours training in first aid and firefighting and in my days we had hands-on drills once every week. And CC's main concern is my safety? Right.
Per
Join Date: May 2007
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Getoutofmy galley ... get real!
My recent post in reply to your last one was removed because I used a slightly rude word. Thought we were grown-ups on here, but ...
In my experience 98% of all airline seats have some kind of recline. Therefore as a passenger it is not unreasonable to expect that "luxury".
If the airline is charging extra for a seat with more leg-room, but no recline, then it is only reasonable to point this out to the customer at the time of purchase.
So, as I said before, I too would be pi**ed off (there we go, mods, no swear word there) if I only discovered this on board. And who would I complain to? The most accessible staff member of the company ... which happens to be you!
So your course of action should be to tell your airline to get their small print updated so that you didn't have to face angry passengers.
My recent post in reply to your last one was removed because I used a slightly rude word. Thought we were grown-ups on here, but ...
In my experience 98% of all airline seats have some kind of recline. Therefore as a passenger it is not unreasonable to expect that "luxury".
If the airline is charging extra for a seat with more leg-room, but no recline, then it is only reasonable to point this out to the customer at the time of purchase.
So, as I said before, I too would be pi**ed off (there we go, mods, no swear word there) if I only discovered this on board. And who would I complain to? The most accessible staff member of the company ... which happens to be you!
So your course of action should be to tell your airline to get their small print updated so that you didn't have to face angry passengers.
Join Date: Oct 2008
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I think check-in staff need to take the issue of ABP seating a lot more seriously.
I recently had to pull up a check-in supervisor who was about to check a family which included a very frail, 80 year old woman into an exit row (they were the last people to check-in and the a/c was full). I pointed out the lady was not ABP and so the agent moved some other PAX who were already checked in. I am not sure if this was just very poor judgement or if they just couldn't be bothered to do the boarding card swap airside.
On other occasions I have had to refuse ABP seating to people who do not meet the ailines ABP rules only to be told "Well we were given it on the way out". So in this case the check-in staff in the UK clearly made a mistake (which was not later corrected by CC).
The last thing CC need is to have to start moving PAX about once boarded just because ground staff cannot be bothered doing their jobs properly. It is our responsibility to make sure PAX are correctly seated at the time boarding cards are issued!
I recently had to pull up a check-in supervisor who was about to check a family which included a very frail, 80 year old woman into an exit row (they were the last people to check-in and the a/c was full). I pointed out the lady was not ABP and so the agent moved some other PAX who were already checked in. I am not sure if this was just very poor judgement or if they just couldn't be bothered to do the boarding card swap airside.
On other occasions I have had to refuse ABP seating to people who do not meet the ailines ABP rules only to be told "Well we were given it on the way out". So in this case the check-in staff in the UK clearly made a mistake (which was not later corrected by CC).
The last thing CC need is to have to start moving PAX about once boarded just because ground staff cannot be bothered doing their jobs properly. It is our responsibility to make sure PAX are correctly seated at the time boarding cards are issued!
Join Date: Jun 2008
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Hear hear BluePlatinum... I have had it to they eyeballs of having to fix check-in fcukups re: exit row requirements... I can point the finger because I have worked check in (another life!!) and would never dream of putting someone's grandma (let alone my own even tho she is pretty healthy for her age) into an exit row. The attitude of 'the cabin crew will sort it out' is NOT acceptable... we are meant as a last resort for exit row mistakes, not as the primary means of deciding who sits there.
And for the passengers (admittedly only a few) who complain they are being 'discriminated against' for being refused theses seats- all I can say is, TOUGH LUCK!! These seats are NOT BUILT FOR COMFORT, How many times do we have to say it?!?!?!
And for the passengers (admittedly only a few) who complain they are being 'discriminated against' for being refused theses seats- all I can say is, TOUGH LUCK!! These seats are NOT BUILT FOR COMFORT, How many times do we have to say it?!?!?!
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Wapses I don't need to get real, I am real!
I don't know why you are complaning about your last reply having been removed for you using a rude word. The mods on this forum obviously felt that whatever the word was, it wasn't in the spirit of the forums and was inappropriate. You say:
But to resort to rude words is not adult behaviour, but I digress.
I still stand by my statement that a leg room seat is a leg room seat, therefore if someone purchases a leg room seat they have purchased it because they need the longer leg room due to their height.
The airline I work for has since 2005 had fixed position seats on all new aircraft deliveries. Does having non-recline seats cause problems? NO!
Most crew that I work with prefer being on the fixed seat back aircraft as arguements will nearly always occur in the cabin on the recliner aircraft owing to the passenger infront reclining their seat into the passenger behinds space.
If you are exceptionally tall and have purchased a leg room seat, you won't gain any extra inches by reclining it. Your legs will still be fitting into the same underseat space as they would do on a reclining leg room seat.
I would be interested to know what your position in aviation is wapses, are you cabin crew, flight deck, or just someone who takes a passing interest in all things aviation.
I don't know why you are complaning about your last reply having been removed for you using a rude word. The mods on this forum obviously felt that whatever the word was, it wasn't in the spirit of the forums and was inappropriate. You say:
Thought we were grown-ups on here, but ...
I still stand by my statement that a leg room seat is a leg room seat, therefore if someone purchases a leg room seat they have purchased it because they need the longer leg room due to their height.
The airline I work for has since 2005 had fixed position seats on all new aircraft deliveries. Does having non-recline seats cause problems? NO!
Most crew that I work with prefer being on the fixed seat back aircraft as arguements will nearly always occur in the cabin on the recliner aircraft owing to the passenger infront reclining their seat into the passenger behinds space.
If you are exceptionally tall and have purchased a leg room seat, you won't gain any extra inches by reclining it. Your legs will still be fitting into the same underseat space as they would do on a reclining leg room seat.
I would be interested to know what your position in aviation is wapses, are you cabin crew, flight deck, or just someone who takes a passing interest in all things aviation.
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OK, so you and me are not going to agree on this one, Mr/Ms Getoutofmygalley.
My only final comment is, what's wrong with truth in advertising? If there's no recline on the emergency exit seats for which the passenger is paying extra, then why not say so? It would be simple for the airline to mention on the website and would save you the hassle of an irate pax.
However, if you enjoy the hassle, then I wouldn't bother bringing it to the attention of your airline management.
Fact is (and this is not just my opinion) consumers are going to complain if they think they're not getting a fair deal.
So surely (and this is my opinion) better to be honest with the facts up front to save having a dissatisfied customer?
As for my job. Not really relevant to the subject matter. Sufficient to say that I'm what is referred to nowadays as an airline industry veteran (sales, marketing, commercial, management) and a very frequent flyer.
Incidentally, why do Etihad insist on referring to their passengers as "guests". They're not guests, they're passengers. Guests do not normally have to pay. If you're a guest in someone's home, they don't ask you for money. Call me old fashioned, but the word passenger has been quite acceptable for years and still is.
My only final comment is, what's wrong with truth in advertising? If there's no recline on the emergency exit seats for which the passenger is paying extra, then why not say so? It would be simple for the airline to mention on the website and would save you the hassle of an irate pax.
However, if you enjoy the hassle, then I wouldn't bother bringing it to the attention of your airline management.
Fact is (and this is not just my opinion) consumers are going to complain if they think they're not getting a fair deal.
So surely (and this is my opinion) better to be honest with the facts up front to save having a dissatisfied customer?
As for my job. Not really relevant to the subject matter. Sufficient to say that I'm what is referred to nowadays as an airline industry veteran (sales, marketing, commercial, management) and a very frequent flyer.
Incidentally, why do Etihad insist on referring to their passengers as "guests". They're not guests, they're passengers. Guests do not normally have to pay. If you're a guest in someone's home, they don't ask you for money. Call me old fashioned, but the word passenger has been quite acceptable for years and still is.
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I can't speak for Etihad, but I assume that Etihad probably think it sounds friendlier than the word passenger or customer (call them customers they might remember that they have paid for the service that they are/are not receiving!!).
Don't forget though, leg room seats are not always on the emergency exit rows. Some airlines have extra leg room in a specific part of the cabin (Monarch I believe have their extra leg room at the front of the cabin for a certain number of rows), also it depends on the aircraft type in use.
So an airline won't be able to say "you will/will not have reclining seats....." as it depends very much on what aircraft is being used for that service. If a route is very popular, an airline can substitute a smaller aircraft for a larger one (if they have a spare one available) which would again alter the locations of the leg room seats/emergency exit seats.
And irate pax don't bother me in the slightest, I have been doing this job too long now to let them get to me!
Don't forget though, leg room seats are not always on the emergency exit rows. Some airlines have extra leg room in a specific part of the cabin (Monarch I believe have their extra leg room at the front of the cabin for a certain number of rows), also it depends on the aircraft type in use.
So an airline won't be able to say "you will/will not have reclining seats....." as it depends very much on what aircraft is being used for that service. If a route is very popular, an airline can substitute a smaller aircraft for a larger one (if they have a spare one available) which would again alter the locations of the leg room seats/emergency exit seats.
And irate pax don't bother me in the slightest, I have been doing this job too long now to let them get to me!
