What’s a check in agent??
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The whole point is being missed here, whether you agree of the demand of the passenger wanting to be seated with his family or not, when you board the aircraft you agree that you will follow crew member instructions if you agree or not none of these instructions are unreasonable.
This guy flat out denied and if you watch the video in full he comes across as intimidating to the CM by raising his voice. The CM escalated to the PIC where then the AFP got involved where they also gave this guy a lawful direction where he denied after multiple warnings AFP officers they also escalated as this guy denied to follow their lawful directions.
All this guy had to do was follow the direction of the CM and none of this would of occurred and he would be in ML with his family that it was so important for him to sit with, now he is on the other side of the country wasting money on hotels. I hope he gets the full extent of the law thrown at him and never to fly a QF group AC again. We can’t have this behavior occurring on board AC.

And do you believe that story to be accurate? If so you aren’t using your brain to overcome your emotions, you’re just identifying a story that fits with your idea that things are no good now days, and rolling with it. Apply some critical thinking to that story. It’s complete rubbish.
No they don’t. Why do you think that’s the case? I’ve operated about 4000 sectors out of major Australian ports in the last 15 years and have had Police to the aircraft twice. Both well deserved, one booze and ego, the other mental health.
If it could have been handled better my guess is that the improvements are to be made after the AFP entered the scene. That said, I don’t want to judge them without knowing the full story.

they got away with it at launch because the limits applicable to the weight and balance envelope contained substantial buffers to accommodate that system rather than an index effect for each kg in each seat based on passenger weight. Please learn something about weight and balance before making such a statement.

No. I’ve actually witnessed it several times and had to put the brakes on re calling the police. If you’re sitting on the flight deck or CC you don’t see everything that goes on in the gate or at check in. There is a more eager tendency to call than there was in the past. My judgement is that the training and the leadership has declined. My brain functions fine thanks and I don’t need a lecture about things I’ve witnessed with my own eyes.

All the FA had to do was recognise that it didn't really matter if both the swappers were happy and the passenger would be in ML with his family instead of back spending a load of money on hotels etc. etc.

See, anyone can make an argument that makes sense to their own point of view!

Fair enough. Just because you don't hear of it does not mean it is not happening. Unfortunately, I disagree with your comment on Quantas CC's being professional above what is now the norm. From 1990 to 2000 I noticed a very obvious decline in CC's manners and attitude and up until today has not changed. Don't get me wrong I have come across some fantastic people and understand that dealing with the ice cream licking public is no picnic (very memorable one on a Dash 8 with 28 odd passengers. Greeted everyone, children included, by name and continued to do so while checking and serving, with extraordinary proficiency, professionalism and engagement. My children being, quite young, were astounded that this person knew them)

My point of view is you follow the rules, this guy did not.

A myth often repeated.

Do some research on DVI teams. Victims are never identified by the seat they are sitting in for all the obvious reasons.
​​​​​​​Also remember that in the developing country that is Australia, airlines have no idea WHO is traveling on their aircraft.

Decades flying in a big country to the north and I’ve seen whole aircraft been taken over by passengers in protest of delays , police turn up and shrug saying it’s your problem . Never seen cops remove a passenger unless arrested for stealing only in Australia do we taser for wanting to swap seats ?

In this instance the seating issue shouldn't have made it to the aircraft, traveling as a family he should have had it sorted at checkin, checking in at a kiosk doesn't permit seating coordination, it's pot luck. Traveling as a family of five we leave seating till we put the bags through, staff have always managed a row plus two across the aisle or row in front/behind. Don't know if having frequent flyer cards helps, or the fact we are always early. Checking in late is obviously going to seriously curtail your options.

You risk being nibbled to death by ducks. If you let one passenger dictate where they'll sit and how they'll behave then you'll be dealing with, potentially, 20 then 30 and then a whole plane load of pax who want to decide how the operation is going to be run.

Society has changed. More flying, fewer frills, more passengers, greater sense of entitlement. You'd have to be blind not see the changes in societal behaviours since the internet was invented.

They're the person that checks people in with bags or those that can't manage to operate the check in kiosk.

Again, I'm not an idiot, I know flying has changed but that's not what I was talking about. There are ways to deal with things and ways not to. I wasn't there for the whole thing but I suspect the approach was possibly a bit more officious than it needed to be.

Spot on Megan. It's not rocket science.

I'd go one step further and say Facebook not the internet. Everything seemed normal until about 2009ish then it all just went off the rails in terms of social interaction/decorum.

So how did the cabin crew even become aware of these two swapping seats? I've seen passengers move to empty seats before take off, I've seen passengers swap seats during boarding or before take off. I've never seen the cabin crew come and tell them to move back, even if they saw them do it. I thought maybe the guy just took that seat and the assigned passenger complained to the crew when he found the guy in it, but in I see in the video the swap seemed to be mutual. Irrespective of the "failed to obey the instructions of the crew" angle, how the hell did it spiral out of control in the first place? There's more to this, and the reasons could be ugly.

Weight and balance on a jet when two males change seats - give me a break! Jet passengers are not weighed - standard weights are used.

He was tasered for failing to follow a direction from the coppers, not for wanting to swap seats.

It was his inability to follow directions in the first place that led to the cops turning up.

His argument over his entitlement to swap seats is an entirely seperate issue, the two should not be confused.