JQ35 MEL to DPS U-turn at Derby 27 Dec 22
 

Passengers got to enjoy the vast countryside of Australia twice on their 787-8 but why?

Looking at Flight Radar, this is normally an A321 route so is this twitter thread reasonably accurate?
https://cimg8.ibsrv.net/gimg/pprune....6ae37c787e.jpg

https://cimg1.ibsrv.net/gimg/pprune....abba88977f.jpg
Q35

Likely a paperwork issue. Did they tell them a 787 was coming or a A321?

I heard Singapore fell into the same trap last month.

Isn’t the first, and won’t be the last. Expensive error though. Whoops.

It could also be Indo error.

I’ve been denied clearance over a fairly pedantic country as they has the wrong aircraft type on file.
When submitted it was definitely correct.

Ever since MH 370 was thought to have passed unnoticed through Indonesian airspace, they have got VERY sticky about clearances. A while back an Ethiopian Airlines freighter en route to Singapore was forced to land at Batam (Indonesian island near Singapore) due to it not having the required overflight permission.

Did they outsource Operations to Swissport? ABC news says they turned back "as they were landing in Bali". One hell of a STAR!

Well they wheeled out the media rep who told 9 it was a "internal error" and a "urgent internal review is now underway". Internal error means = Flight Planning took Sunday to Tuesday off. QF Group has form with office staff disappearing in peak times.

But I thought us Pilots brag (especially at this time of year) that the airline actually runs better when all the office dwellers take an extended holiday??:}

The 787 performance is absolutely horrendous and has the worst OTP out of any fleet in the entire group.

If you cannot operate a widebody operation then just get rid of it. Laughable to have day after day 0% on time performance.

its called throw some resources at fixing screwups like this. How much did 7 hours non revenue flying plus Hotac cost. A lot more than putting staff on to properly run the joint.

And this is only one example

I assume that this was a long-planned aircraft change in which case seeking Indonesian and Australian Government approval is a given. It’s not a last minute task for the Flight Planners. They woukd have changed the aircraft type for slot and ground handling at which time it’s logical to suggest that requests for Government approvals would be made at the same time. Incompetence, negligence or lack of diligence is not synonymous with 'miscommunication'!

ABC reporting it WAS because because of not advising of aircraft type change. Also reporting JQ have apologised. Woohoo

To many stuff ups happening who’s head will role…..

or even whose head will roll.....

Just asking - would have thought divert to Darwin/Broome/Port Hedland whatever, super efficient company back in the bunker files appropriate paperwork, throw on some fuel and off you go.

Suppose a query for immigration at some ports, heavy crewed so FTL's or overnighting crew??

If you believe the papers aircraft substitution pretty well standard at JQ these days so an amateur effort, something for the new CEO lady/QF CEO in grooming (apparently) to sort out.

Cheers

I have to ask..
Why is an aircraft model-change such a big issue to the destination country ?

Wouldn't the destination airport get the ETA and aircraft-type from their ATCO ?,
who would already have the plan before departure ?

Sending an A380 to an airport that cannot handle it would be airline incompetance,
but destination processing (ATC/airport/immigration) a 787 should not be too disimilar to a A321.

Good question. First of all, it had nothing to do with aircraft change. If you have access to the airport charts I would suggest you read them.

This is a fine example kids why as pilots you cannot trust your operations team.

The runway was closed at that time! What did they plan to land on, the water? Always closed on a Wednesday morning! The initial delay caused this. They went to cross into Indonesian airspace and was told the runway is closed. Nothing to do with Indonesian's and nothing to do with an aircraft change.

What an incredible mistake by a company that is meant to be an airline! What else gets told to the media which we all are fooled to believe in other industries. Makes you wonder!

Maybe someone can find the information/chart and put it up here from the airport directory information.

One of the first things that came out but hasn't been reported in the rush to get complaining passengers on the tube: there was maintenance going on at the Denpasar airport which affected the types of aircraft that could land, and the 787 would have been ok if it had been on time, but the 5 hour delay pushed it into the maintenance window at the airport and that was why landing was denied.

Csn anyone on the inside confirm this? If it's true then it's a perfectly understandable sequence of events where an unknown factor pops out of the woodwork.

Yep. Just goes to show how disorganised it is for the rest of the year. :ok:

A fine example of why the captain or FO should READ the NOTAMs I would have thought.

which notam indicates the correct ac type for the day, agreed upon by the relevant authorities?

SixDemonBag did you read this…

So the company is telling lies then? They went to 9 Newspapers with the wrong aircraft paperwork story.

Sounds like a lot of arse covering going on at this outfit. Is the COO still on his L Plates?

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I last operated into DPS twenty years ago and hadn’t looked at this plate since then. Slightly ambiguous: the relevant note lacks a clarifying “Z” or “UTC” but I assume it is that? Doesn’t make sense to close your runway at a peak period, so presumably it is every Wednesday 2am to 7am.

Well if a Journo picks that up Tully and Co will be a laughing stock.

It would appear the runway closure was still lost on them even after they went to the press with its fabricated story.

Happy to be corrected but Bali not a standard, everyday A320 operational destination?
If so sloppy the crew weren't more careful and too trusting of their ops division.

OR maybe they did, saw the NOTAM and asked OPS who said "yeah, discussing with the Indonesian authorities, expect it will be open as we're special at JQ..."

Be interesting to hear where the real breakdown was - and why - and what the powers to be are planning to do to ensure doesn't happen again.

Cheers

No I didn’t. Seems like much more of a problem than missing some NOTAMS then.

Impressive amount of fuel!

The video with the crew briefing the cabin would indicate that they had no idea that it was closed, and they returned to Melbourne still not knowing that. They told the pax that they were not given a reason for the denied clearance and seemed confused.

It would also appear ops had no idea either as this is the statement they put out late Wednesday.

In a statement, a Jetstar spokesperson said Tuesday's Melbourne to Bali service had been swapped to a larger Boeing 787 aircraft to carry more customers.

"Unfortunately, due to a miscommunication, the aircraft swap was not approved by the local regulator in Indonesia," the spokesperson said

Divert to Darwin , wait , refuel and proceed ?

Ring Ops, Tell them the situation and give them the divert options, Do what they want.

Yep.. this..
look I don't know what happened here and I assume there is more to the story than what's on here. But what I do know is that every crew member turns up to work to do their best but they get zero support. It literally feels like it's you against the world. The place functions when things are going as it should but as soon as something goes astray or non standard it's a dogs breakfast. You get no help from anyone. It's Just jetstar. How it's always been and how it always will be.
I do think that these incidents were less common previously because of the good will of the staff. There is of course none of that now. No one cares. And I don't Blame them one bit. Jetstar does not give one **** about it's staff and now they seem surprised that the staff no longer give a **** about them.

I’m sure they retrenched their experienced operations staff during Covid!!Who ever replaced them are probably responsible for this stuff up?At the end of the day you get what you pay for and things like this are the result.From a pilots point of view,you have to check everything thoroughly,because you can’t trust inexperienced staff.But,having said that,your not expected to know the aircraft approvals for the Indonesian operation if this is the REAL reason for the turn back.

You'd be expected to know it if it's written on a plate right?

if flight aware is correct…

They got airborne at 2314AEDST on Tuesday 27th. Thats 1214Z. Flight time 0504.
1718Z arrival. 40 min buffer.

Dunno the turnaround / crewing arrangements though.

And this Air Asia A320 from CGK landed right on 2 am LT (1800 UTC) at DPS on the same night. https://www.flightradar24.com/data/f...z7518#2ead1443

You have absolutely no idea what you're on about.

Well that's an unbeatable argument Das

I agree if planned runway closure as per the plate was the reason for the turn back, the pilots are to blame.So the CP will have to answer to management!!

Maybe none of us have any idea, but I can read an ICAO Filing Form that states Aircraft Identification and Type of Aircraft. So you're telling me this was filed as an Airbus instead of a Boeing and Australian ATC missed it, the crew missed it, the dispatch team missed it and the Indonesian ATC as well. I am sure if it was filed incorrectly "months ago", then was there no way the passengers could disembark upon landing in Bali?

I may have no idea, but I have operated into there many times. So if you have an idea, instead of taking a pot shot, how about you tell us how such an error could occur? The stage is yours!

What one? There was two on the flight deck. Whoops

…….As are the dispatch team and the Jetstar Ops centre who made the decision to use a 787 instead of a 320 and for not putting their combined 'expertise' together to determine that a departure after about 1200Z was futile if they wanted the aircraft to then leave DPS before 2300Z - and that's without even considering any crewing issues. I haven't been to DPS for ages but I'm guessing a turnaround in a 787 won't happen any faster than it used to for a 767 years ago.