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Originally Posted by Manwell
(Post 10525550)
Well said What The. Here's the problem in a nutshell. Joyce was given the job of destroying QANTAS after Rod Eddington initiated the decline by merging Australian with the airline to fatten it for sale. That ensured it's safety record would eventually crumble, and Joyce has simply continued the demoralization and degradation of a once strong company. In simple language, they are both traitors to the airline and staff. Cabin Crew played a large role in the demoralization and degradation of the company, first by management allowing hosties to stay past their use by date, then by allowing too many jobs for friends, family, sex, or sexual preference, rather than on merit. The same is true of aircrew, many of whom are Captain's kids, commonly called Seagulls, because you have to throw rocks at them to make them fly. If the employees want to save the company it would require a Herculean effort from all concerned. Best of luck.
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Originally Posted by ScepticalOptomist
(Post 10527378)
In the age of mobile devices being the most common computing device with their tiny keys and aggressive autocorrect, who really gives a flying f$&k. Was his message lost because of one spelling error? Numpty. It may seem petty and we all make minor mistakes like this but it should not just be dismissed out of hand - besides, I did not detect any hint of sarcasm in the person that offered the correction, your response however... |
Spellling generally has little affect on understanding and in fact varies between regions. Other constructions however can be a problem. Does; "I give a XXXX ! mean the same as ; "I do not give a XXXX ! '' ?
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Originally Posted by AerialPerspective
(Post 10551151)
In terms of world peace it probably doesn't matter but it is important and the ability to communicate is rapidly declining due to weasel words and other phenomena creeping into the language... using verbs as nouns, etc. We once used to have rain... now it seems it can't be rain without being a 'rain event'. This ridiculous language has detracted from the subtleties of English such as basic spelling. One hopes you don't have the same attitude to communicating critical operational information... "Oh, who gives a flying ------ was the message lost because I said 57,000 kg of fuel instead of 75,000 kg..."
It may seem petty and we all make minor mistakes like this but it should not just be dismissed out of hand - besides, I did not detect any hint of sarcasm in the person that offered the correction, your response however... More frustrating is when someone jumps all over you for minor spelling errors which do not detract from the message. The intended message is ignored in favour of calling out a spelling or grammatical error. That makes them a numpty. Your example of 57,000 vs 75,000 isn’t even close to the example I responded to. More like someone writing 57 ton instead of tonne - most would figure out what was meant without “calling them out”. |
The only people Alan Joyce hates more than his staff, are his passengers.
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Originally Posted by arkmark
(Post 10555844)
The only people Alan Joyce hates more than his staff, are his passengers.
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Yep, he definitely hates his staff more than his passengers. |
Originally Posted by Global Aviator
(Post 10555854)
Answers like that show you how out of touch with any form of management you really are. |
I am not QF, far from it. I am an Aussie though, that’s the closest I’ll ever get. To say an airline CEO hates passengers is flat out moronic. Believe whatever you want but there has to be a line of sensibility. |
Originally Posted by Global Aviator
(Post 10555870)
I am not QF, far from it. I am an Aussie though, that’s the closest I’ll ever get. To say an airline CEO hates passengers is flat out moronic. Believe whatever you want but there has to be a line of sensibility. To say the way QF management treats its' staff has no impact on Customer satisfaction is naive at best. |
Ah the old Richard Branson quote comes to mind here.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”Something missed by many in management, in many different industries. |
When staff of any customer service business are treated as adversaries, they will often respond to the customer in a similar manner.
As I've suggested before; Qantas staff are incredibly loyal to the brand, not so much to the executive. :rolleyes: Imagine if they were….. |
Originally Posted by 73to91
(Post 10555891)
Ah the old Richard Branson quote comes to mind here.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”Something missed by many in management, in many different industries. |
Originally Posted by 73to91
(Post 10555891)
Ah the old Richard Branson quote comes to mind here.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”Something missed by many in management, in many different industries. |
Originally Posted by ScepticalOptomist
(Post 10551418)
I agree with you - we are losing our ability to communicate effectively with the introduction of all the weasel words and puff language. More frustrating is when someone jumps all over you for minor spelling errors which do not detract from the message. The intended message is ignored in favour of calling out a spelling or grammatical error. That makes them a numpty. Your example of 57,000 vs 75,000 isn’t even close to the example I responded to. More like someone writing 57 ton instead of tonne - most would figure out what was meant without “calling them out”. |
Originally Posted by Street garbage
(Post 10555875)
Well, I'll put it this way- if QF Management chose to engage their front-line (Groundstaff/ Engineering/ Cabin Crew/ Pilots) workforce, make it a "positive" work environment- would that translate to more "customer" satisfaction, higher NPS scores, better OTP?? Qantas only succeeds because of 1) it's basically a monopoly Domestically and 2) A lot of staff keep the operation on the rails, going above and beyond, despite how management treats us.
To say the way QF management treats its' staff has no impact on Customer satisfaction is naive at best. I still think that it’s a silly statement though saying the CEO doesn’t care about customers... Perception is an amazing thing... What does Joe public think? Not the minority of us in the industry. |
Originally Posted by AerialPerspective
(Post 10556097)
Or a numpty could also be someone who carries it on for multiple posts. Seriously, I thought your overreaction was worthy of a reply and TBH it was half tongue in cheek. But go on, please, keep posting to win your little victory. I've since ceased to care quite frankly... You're the one that overreacted to what was a four word correction - there was no malice in that correction, you don't know the tone of it because it was in writing. Move on.
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Originally Posted by ScepticalOptomist
(Post 10556138)
I agree. I’ve moved on. Sometimes a rant is a rant and when looked at again is fairly pointless. |
Originally Posted by Global Aviator
(Post 10556130)
Yep I’ll certainly pay that. I still think that it’s a silly statement though saying the CEO doesn’t care about customers... Perception is an amazing thing... What does Joe public think? Not the minority of us in the industry. |
Originally Posted by Street garbage
(Post 10556806)
The general public thinks they are doing an AMAZING job, and so do those on the Street, mainly because of their social profile.
You take every opportunity to whinge and complain about Qantas. Look at the other thread re Virgin. The consecutive losses, the unhappiness etc etc. There is one person who can fix your unhappiness: you. Go somewhere where you would be happy. There is no other sheltered workshop that would have you. At least at Qantas, the business is profitable, nearly all of the time. That is what guarantees you get paid on time. |
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