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-   -   ‘Home Handyman Maintenance’ (https://www.pprune.org/australia-new-zealand-pacific/613379-home-handyman-maintenance.html)

wheels_down 15th Sep 2018 13:36

‘Home Handyman Maintenance’
 
Moving the work from Philippines to Singapore is hardly going to solve the problem.


Virgin Australia has ended its heavy maintenance contract with a Philippines-based company because its budget arm Tigerair Australia had to ground one of its B737 jets for three weeks after it was returned from maintenance work with serious undetected faults.
The facility is owned by Singapore Airlines.

When the jet returned to Melbourne, Tigerair engineers discovered work that was "home handyman" standard, according to Australian Licensed Aircraft Engineers Association federal secretary Steve Purvinas, with unsecured components and wires connected to the wrong terminals.

Another fault was a flight attendant's seatbelt not properly bolted to the seat.

Overseas maintenance providers need to be certified by Australia's Civil Aviation Safety Authority (CASA), which is working with the airline and SIA Engineering Philippines (SIAEP) to "ensure that the high standards of Australian aviation safety are maintained".

A spokeswoman for SIAEP said the company was "working closely with Tigerair Australia to understand the issues reported on one of their Boeing 737 aircraft".
http://impactpub.com.au/micebtn/85-n...n-serviced-jet

TBM-Legend 15th Sep 2018 21:29

Reminds m of the time when a member of the ALEAA crossed the wiring on one of our company Metros after a major inspection and the test flight nearly wound up in a smoking hole off the end of the runway at Bankstown.

Many duplicate inspections and they still got it wrong

doug606 15th Sep 2018 23:30

TBM-Legebd you probably shouldn't have Al Bundy working on your Metros as i don't think a shoe salesman is qualified to do the work. I bet he had a badass pair of ballet shoes on why he did the work but

The Bullwinkle 16th Sep 2018 00:58

But $afety is the number one priority! :rolleyes:

mattyj 16th Sep 2018 01:02

https://cimg3.ibsrv.net/gimg/pprune....23f609586.jpeg
That’s all that’s in the budget after a 600+ million dollar loss

The Bullwinkle 16th Sep 2018 01:09

This should definitely position MM as the front runner for future CEO of Virgin.
With her superior Aviation knowledge based decisions such as this, her appointment should be a mere formality!

gordonfvckingramsay 16th Sep 2018 01:34

Don't blame Virgin, CASA sits idly by while Aussie airlines cut corners with cheap and dodgy maintenance. A regulator with a spine would ground anything that has been maintained in the Philippines.

4 Holer 16th Sep 2018 15:42

Here you go again. Australia best at this best at that. Remember your only a remote socialist Island in the SouthWest Pacific. Tens of thousands of Jet Transports flying around the world with their foreign dodgy maintenance ? If the Maintenance was so bad from the Philippine EASA/FAA Maintenance facility one should be asking who were the " AUSTRALIAN MAINTENANCE REPS ". Australia will always be a backwater with little man syndrome. There should only be one Airline Qantas you cannot manage anything else look what happened when there were 4 banks hahaha... 3rd World Muppet land.

JPJP 16th Sep 2018 18:15


Originally Posted by 4 Holer (Post 10250511)
Here you go again. Australia best at this best at that. Remember your only a remote socialist Island in the SouthWest Pacific. Tens of thousands of Jet Transports flying around the world with their foreign dodgy maintenance ? If the Maintenance was so bad from the Philippine EASA/FAA Maintenance facility one should be asking who were the " AUSTRALIAN MAINTENANCE REPS ". Australia will always be a backwater with little man syndrome. There should only be one Airline Qantas you cannot manage anything else look what happened when there were 4 banks hahaha... 3rd World Muppet land.

Categorical proof that drinking at lunchtime, and poor adult literacy aren’t a pretty sight.


SIUYA 16th Sep 2018 21:19

JPJP...


Categorical proof that drinking at lunchtime, and poor adult literacy aren’t a pretty sight.
Seems to be a logical summation. :ok:

Tom Sawyer 16th Sep 2018 22:23


Originally Posted by gordonfvckingramsay (Post 10250168)
Don't blame Virgin, CASA sits idly by while Aussie airlines cut corners with cheap and dodgy maintenance. A regulator with a spine would ground anything that has been maintained in the Philippines.

To be fair - The report is implicates SIA Engineering Philippines, which is obviously different from Lufthansa Technic Philippines (LTP) and not involved in this.

One of my previous employers Airbuses went to LTP for C checks and above, and after the initial difficulties of a new contract, they did start producing some good work with very few issues. But, it depends on what level of oversight you put in place. We had a team of guys based there for all checks to keep an eye on things, but we did that for all outsourced checks no matter where they were carried out in the world.

Not had any dealings with SIAEP, but I have had dealings with SIA/SIAEC...........wasn't overly impressed and can't say I'm too surprised by the report!

Capt Quentin McHale 17th Sep 2018 06:18

My first question would be, were there ANY Tigerair/Virgin engineers (be they LAMES or unlicenced engineers) present to oversee this check? And if not, then who, and what was their qualifications?

McHale.

cessnapete 17th Sep 2018 07:02

BA A380 major checks done there with no problems it seems. After maintenance, positioned to Sin and flown back on a scheduled service to LHR. One of the most reliable and utilised aircraft in the fleet.

Watchdog 17th Sep 2018 20:40

Ahhhhh.....excuse me, but MY "home handyman" work is always done very professionally, whether I'm fixing a tap or mowing my lawns 😂

Australopithecus 17th Sep 2018 21:46

A building inspector once rightly suggested that my under-floor plumbing was DIY. “No plumber would put a copper saddle on every joist, let alone use copper nails” So yeah, this story gives some home handymen a bad name.

More to the point: Serious airlines have resident company engineers at the actual factory where their aircraft are actually made. Why the hell would you not do likewise at an offshore MRO? Since all maintenance contracts are awarded on a cost basis why would you seriously expect the lowest bidder to always do the most correct (and hence costly) thing when no one was watching, given what we all know about human nature?

Perhaps “Trust, but verify” is too far in the past to inform managers who have only a degree in business administration and no ability in actual business leadership?

The Bullwinkle 17th Sep 2018 23:06


Serious airlines
I don’t think you can really use the words “Serious airline” and “Tigerair” in the same sentence!

Mk 1 17th Sep 2018 23:21


Originally Posted by 4 Holer (Post 10250511)
Australia will always be a backwater with little man syndrome. There should only be one Airline Qantas you cannot manage anything else look what happened when there were 4 banks hahaha... 3rd World Muppet land.

I have a banking background. During the depths of the GFC (caused by dodgy banking practices in the US largely) - there were only 10 banks worldwide that maintained the maximum 3 star rating - our big 4 banks were 4 of that 10. But - don't let facts get in the way of your rant.

Australopithecus 18th Sep 2018 00:16


Originally Posted by Mk 1 (Post 10251489)
I have a banking background. During the depths of the GFC (caused by dodgy banking practices in the US largely) - there were only 10 banks worldwide that maintained the maximum 3 star rating - our big 4 banks were 4 of that 10. But - don't let facts get in the way of your rant.

Don't pay any attention to 4-holer: He ran afoul of some oztranaut checker years ago and ended up flying some piece of sh*t DC-8 outta Miami. Miami of all places! Hardly the paragon of virtue in the civilization hall-of-fame. But stand your ground*, 4-
Holer.

*look up “stand your ground” Florida gun laws. Its like Mogadishu without the local flair.

Station Zero 18th Sep 2018 00:35

Would imagine there would have been a Tech Rep or equivalent overseeing the maintenance input. But how many and what was their responsibilities?

Some airlines send reasonably large teams, technical, materials and commercial people to these inputs, others just send the bare minimum (even just one) so potentially they have to be a jack of all trades.

From personal experience doing checks on your own is a mammoth undertaking and whilst I set boundaries with the MRO to witness close up inspections, be out when functional tests are being performed and witness final engine runs etc, you cannot be everywhere 24/7 during however long the input is. Not trying to justify anything but if there was only one Tech Rep onsite then there is absolutely no chance they can keep a full eye out on the maintenance being performed when having to deal with everything else.

Section28- BE 18th Sep 2018 11:24

Evening all.....

Oh- dear......

Shall just leave the 'User Name' here..........., cannot rebut any of the above- are 'these' airframes VH registered.....?????

Rgds all
Section28- BE (ref: the Act)

The Bullwinkle 18th Sep 2018 12:27


Not trying to justify anything but if there was only one Tech Rep onsite then there is absolutely no chance they can keep a full eye out on the maintenance being performed when having to deal with everything else.
I’d be surprised if Tiger sent anybody at all.

morno 18th Sep 2018 15:24

Aren’t these Virgin frames? Why are they not being maintained by VA?

AerialPerspective 19th Sep 2018 01:38


Originally Posted by Tom Sawyer (Post 10250722)
To be fair - The report is implicates SIA Engineering Philippines, which is obviously different from Lufthansa Technic Philippines (LTP) and not involved in this.

One of my previous employers Airbuses went to LTP for C checks and above, and after the initial difficulties of a new contract, they did start producing some good work with very few issues. But, it depends on what level of oversight you put in place. We had a team of guys based there for all checks to keep an eye on things, but we did that for all outsourced checks no matter where they were carried out in the world.

Not had any dealings with SIAEP, but I have had dealings with SIA/SIAEC...........wasn't overly impressed and can't say I'm too surprised by the report!

SQ is the most overrated company in the industry on every level.

The Golden Rivet 19th Sep 2018 08:05


Originally Posted by morno (Post 10252001)
Aren’t these Virgin frames? Why are they not being maintained by VA?

Yep, Line and base maintenance on both b737 and a320 , heavy is outsourced like the rest of the fleet

ebt 20th Sep 2018 01:22


Originally Posted by The Golden Rivet (Post 10252552)


Yep, Line and base maintenance on both b737 and a320 , heavy is outsourced like the rest of the fleet

Seems strange that the 737s operated by Virgin still have their heavy done at CHC and Tiger sends the ones in their colours to SIAEP. Tiger did sign a deal in 2016 with SIAEC for heavy on the A320 fleet, so obviously they were hoping to snare more work as the fleet transition gets underway. This episode looks like Air NZ may be the default provider for some time, but I guess ST Aero, GMF and many other Asian shops will also be eyeing the business.

LeadSled 20th Sep 2018 08:31


Originally Posted by Section28- BE (Post 10251807)
Evening all.....
Oh- dear......
Shall just leave the 'User Name' here..........., cannot rebut any of the above- are 'these' airframes VH registered.....?????
Section28- BE (ref: the Act)

Section etc.,
You clearly do not understand the system, provisions like S.28BE are only applicable to operators who do not have a well resourced legal department, or who outsource not only maintenance, but legal maintenance to suitably resourced and capable licensed (usually) multi-national law firms.
It is only "tiddlers" without resources to battle CASA that "feel the full weight of the law" ( I probably should have said "mass")
Tootle pip!!

wheels_down 20th Sep 2018 14:52

I thought the CHC contract ended and there were just using them for minimal work? 777s and VA registered aircraft are most defiantly being checked in Asia. VA have been sending 737s to Singapore for years and years.

4 Holer 21st Sep 2018 04:39

All because Australian airplane mechanics ( "engineers" no idea why they are called engineers they don't design anything) cannot function in a practical and efficient manner, everything so dramatic.

LeadSled 21st Sep 2018 06:23


Originally Posted by 4 Holer (Post 10254305)
All because Australian airplane mechanics ( "engineers" no idea why they are called engineers they don't design anything) cannot function in a practical and efficient manner, everything so dramatic.

4 Holer.
It's a bit more complex than that, don't blame the individuals, but the "system" which effectively prohibits productivity levels that would make MRO in Australia competitive.
Contrary to popular myth/ conventional wisdom, it is not "high wages" in Australia that are the problem, but what you get for the money, and the "system", substantially but not only the CASA "regulation/micro management" that is the problem.
If you have a search around, I have made several more comprehensive posts on exactly this point.
Tootle pip!!

PS: For goodness sake, don't tell Rod the Con he is only a mechanic and not an "Engineer", he gets quite bitter and twisted about it --- indeed the history of how mechanics became engineers in aviation is quite instructive. You have heard of "bracket creep", this is "title creep".

Section28- BE 21st Sep 2018 11:59

Lead

Well said & thanks.

Ref- "You clearly do not understand the system"...... reckon, 'we' may well understand.

Rgds and have a good weekend.
S28- BE

megan 22nd Sep 2018 00:32


"engineers" no idea why they are called engineers they don't design anything
en·gi·neer
[en-j uh- neer]
NOUN
1. a person trained and skilled in the design, construction, and use of engines or machines, or in any of various branches of engineering: a mechanical engineer; a civil engineer.
2. a person who operates or is in charge of an engine.
3. Railroads. a person who operates or is in charge of a locomotive.
4. a member of an army, navy, or air force specially trained in engineering work.
5. Digital Technology. a person skilled in the design and programming of computer systems: a software engineer; a web engineer.

Hooray, No. 2 means I can add engineer to my list of qualifications, used to be in charge of, and operate two engines. :ok:

AerialPerspective 22nd Sep 2018 02:35


Originally Posted by gordonfvckingramsay (Post 10250168)
Don't blame Virgin, CASA sits idly by while Aussie airlines cut corners with cheap and dodgy maintenance. A regulator with a spine would ground anything that has been maintained in the Philippines.

“... while Aussie airlines cut corners with cheap and dodgy maintenance...”

Don’t blame Virgin??? Seriously??? CASA is not responsible for this, the airlines are, it is the boardroom where these decisions are made - the airline has made a conscious decision to use shonky near-do-wells to perform critical maintenance. It’s not like there wasn’t evidence available with the stapling of wires on Qantas aircraft years ago from this thoroughly overrrated MRO (and it’s equally overrated parent company). You just need to look at the pre VA administration of TT to see evidence of how average SQ are in reality.

gordonfvckingramsay 22nd Sep 2018 03:53


Originally Posted by AerialPerspective (Post 10255145)


Don’t blame Virgin??? Seriously???



Seriously....Why blame Virgin when they are not doing anything wrong by outsourcing maintenance? Outsourcing is many things, but illegal isn't one of them, CASA has the mandate to curtail this behaviour and choses not to.


LeadSled 22nd Sep 2018 06:39


Originally Posted by gordonfvckingramsay (Post 10255162)
Seriously....Why blame Virgin when they are not doing anything wrong by outsourcing maintenance? Outsourcing is many things, but illegal isn't one of them, CASA has the mandate to curtail this behaviour and choses not to.

Gordon FR at al.
Or simply does not have the expertise, much less the will, to do anything about it, I really don't like "buzzword bullsh1t", but this is a multi-factorial problem ( eat your heart out, Sir Humphrey) with no simple or short term solution, and sadly, with little likelihood that anybody in Australia will even try to sort out the problem.

After all, "Safety Is Our First Priority" is a catch-all cover for bureaucratic and political paralysis, an unfortunate but probably accurate belief that a "do nothing" policy has the least political risk for the bureaucrats, and hence advice to the Minister that the current "regulatory and administrative frame work is optimum", as we have the "world's best air safety" ----- fiction, as we all know (or should know, the facts are very public) but convenient.

After all, what are a few thousand relatively high skilled jobs and million, maybe billions saved on the current account, compared to bureaucratic comfort. I believe I can say that, in my opinion, the current Minister and his aviation advisor don't have a clue about this, and the bureaucracy is not about to tell him.

Sadly, Barnaby Joyce did understand, be we have lost him.

In short, serious aviation MRO as an industry in Australia has been lost, to the degree that quite small aircraft (Kingairs, small jets) are now being ferried out of Australia for routine maintenance, and not just "deep" maintenance.

To see how to do it right, have a good look at NZ/Canada/US. There are good reasons for the new major Qantas MRO investment in Los Angeles, but everybody here seem oblivious, with Qantas hiding these major capital developments in plain sight.

As to maintenance errors, nobody in immune from mistakes, I could catalogue some rippers in Australia, over the years, bad enough to potentially cause the loss of an aircraft.

Tootle pip!!

AerialPerspective 22nd Sep 2018 07:25


Originally Posted by gordonfvckingramsay (Post 10255162)
Seriously....Why blame Virgin when they are not doing anything wrong by outsourcing maintenance? Outsourcing is many things, but illegal isn't one of them, CASA has the mandate to curtail this behaviour and choses not to.

Right, I see, so Virgin are choosing the cheapest option and obviously have not had appropriate oversight or QA so it’s all CASA’s fault, Virgin isn’t responsible in any way whatsoever because it’s up to someone else to have a moral compass for them.
Tell me, if a law abiding citizen with no criminal record or evidence of mental illness is granted a firearms license and then shoots someone, your attitude is to blame the Police for granting the license is it???

megan 23rd Sep 2018 02:34


so it’s all CASA’s fault
Is it not CASA's role to oversee in some manner the maintenance of VH registered aircraft? They must have at some stage approved the overseas maintenance shop. If the work is being done by shoddy overseas shops should CASA not be saying enough is enough? Or don't political relationships allow that?

PPRuNeUser0198 23rd Sep 2018 11:17

Doesn't CASA audit the MRO?

Bend alot 23rd Sep 2018 20:45

As long as the paperwork is fine - so is the aircraft.

bazza stub 24th Sep 2018 03:00


Originally Posted by Bend alot (Post 10256512)
As long as the paperwork is fine - so is the aircraft.

Isn’t that the approach that brought us “pencil whipping” in the USA?

LeadSled 24th Sep 2018 04:36


Originally Posted by Bend alot (Post 10256512)
As long as the paperwork is fine - so is the aircraft.

Folks,
In a nutshell, that is the CASA "process based system", as opposed to an "outcome" based system, where the criteria is: "Does the aircraft conform to its type design and certification standard".
Tootle pip!!

PS: "Pencil whipping" ---- reminds me of a certain WA based LAME who was widely recognised as:" The Fastest Pen In The West".


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