scrubba - its not that we expected quick miracles, but we expected at this stage she would be saying "I'm looking into it" or god forbid "I don't know yet". What was was crushing was that she has already accepted the company line, blamed her coal face staff and nailed her colours to the mast.

"I'm confident that what occurred in this instance was the exception rather than the rule."

NOT -I've been told, I've been reliably informed, my GM told me, but I AM CONFIDENT ... She has looked as hard as she is going to, made up her mind and moved on.

Don't forget she is ex-Military and is used to following orders. Someone else has to be giving them, don't they?