Fix The Business ?
 

Buy a semi automatic and visit QCA8...only jokin'

You can tell by the taste its Hans
 

Sounds like they are describing one of the old boiler F/A's !!

lame1,it's called "Worlds best practice" is'nt?

And who could forget the decision to NOT buy 777's? :ugh:

And our favourite philanthropist Geoff "I'll be donating the majority of my $50 million bonus to charity" Dicko. :yuk:
It's criminal.
Let's hit 'em hard & smart. Make 'em hurt. Now. Then gimmee my VR. I've had a gutful.

Now QF are going to close all their retail offices in Aust. except for Gove. There are some passengers especially premium who do not want or use the i-net to make bookings or construct itineraries. This will mean further loss of traffic to overseas based carriers who maintain retail offices in Aust.

Whilst it could be argued travel agencies are an alternative; would be QF passengers will find themselves trying other carriers at the suggestion of the travel agents.

170 odd posts into this and I am still laughing about how some irrelevant union stirrer believes he knows how to improve the business performance of an international airline. I see the classic union master plan of "hold a barbie for the workers" even gets a run. Yeah, that will really transform global finical performance. Great idea, have a barbie. This from a union that could not even arrange a barbie, let alone run a major business. This entire thread is an attempt by a disorganized union to appear to be involved in industry issues which will always appeal to the disgruntled and negative hordes that populate union membership.
I got a suggestion, how about quietly asking your members to understand that they work in a competitive industry and to support and show some loyalty to the company who employs them occasionally. That might help. Talk the idea over over at your world changing "hard done by" workers barbie anyway!
Get back to work guys....seriously.

Victor Two, which union are you referring to? The Lame's, AIPA, TWU, FAAA, or ASU. They all have members who are unhappy with management. Someone is out of step here and when you consider the numbers i think you will find its not the workers its the idiots in management. They are the ones who now want to join NAB, Pacific Dunlop, BHP and Brambles to name but a few of the Australian company's who have made an outstanding success of their attempts to take their models overseas (yea good one). I think Jetstar Asia and Pacific will ultimately also join that list.

World's Best Airline Management
 

Feel free to add to the list of Qantas/Jetstar management Gods achievements.



1. Outsource apprentice training
2. Outsource stores
3. Outsource all engine overhaul
4. Close workshops
5. Close 747 Sydney maintenance facility
6. Give away customer work
7. Add layers of useless management levels
8. Employ leadership on attitude and not ability
9. Outsource heavy checks to overseas facilities with little or no quality control
10. Employ management from failed airlines
11. Employ a HR/IR team that lives in the Stone Age (does anyone even know who the Head of People is at the Qantas Group?)
12. Buy an unproven in-flight entertainment systems
13. Contract out work that previously had been done in-house
14. Buy long range A330 with light weight flooring and insufficient galleys for long haul ops
15. Incur $60,000,000+ in cartel fines
16. Not buy the 777
17. Pay an undisclosed price to free two Executives from Vietnam who (in my opinion) thought hedging was gambling
18. Pay millions of dollars to consultants who have produced the fabulous company you see today
19. Pay the former CEO millions for three months work and an ex-gratia payment for a superannuation tax issues which actually didn’t occur
20. Continue with a Board tainted by the failed APA bid which would have seen the company in the hands of receivers
21. Spent large sums of money developing a new flight planning system that didn’t work
22. Have a management that is "among the least efficient and most expensive in the world''
23. Grow Executive roles by 40%+ during Joyce's reign only to have to cut them this year and pay redundancies
24. Interrupting the Premium passengers "inflight experience" by playing up under a blanket in First Class (Bruce Buchannon)

Instruct Tech Crew to "not use thrust reverse".

Qantas versus Southwest Airlines Management.

From Wikipedia:

* Southwest Airlines completed an aquisition of AirTran Airways on 2nd May 2011 adding 38 destinations & a combined fleet of 690 aircraft.

* One time costs of $500M to INTEGRATE the two airlines operations with projected savings of $400M annually.

* Expects to receive approval for a single operating certificate in the first quarter of 2012.

* Is negotiating with labour a Seniority Integration and once complete a rebranding of AirTrans to Southwest Airlines livery (2012)

* SOUTHWEST AIRLINES HAS NOT ALWAYS BEEN SUCCESSFUL (RE: AQUISITIONS) AND HAS DEMONSTRATED CAUTION WHEN DEALS THREATEN EMPLOYEE MORALE AND CULTURE.

MC

Hows about... Employing a Mouthpiece *cough* sorry, a Head of PR who doesn't seem to actually know what a "Safety Issue" is?

Not sure I'd agree with number 17.

Hedging can be, but should not be, gambling. In fact, properly used, it is reducing risk.

Regardless (and I have no idea what happened with the hedging arrangements) I would have thought Qantas had a moral duty to do what they could to get those two out of Vietnam, that might have included some murky semi-commercial arrangements. Might not be completely the cleanest way to do it, but prolonging their stay would be dirtier, imo.

A hedging stategy when done correctly is giving a known outcome and a bit like insurance against shock.

When done incorrectly (i.e. hedging 100% of your fuel requirements) it is speculative gambling in my opinion.

Employ amazing people that love to use language such as "heroic moments" and "world's best practice" or "let's run a lap", but seem to be good for nothing much else (except maybe an editor at a fashion magazine).

10 million plus on the folly that is the, "centre of service excellence"

25. Sell Qantas (premium... or is it legacy?) seats to passengers who show up to find they are on a Jetstar (LCC) plane.

(26) Keep Clifford in a job, he is the one contributing factor thats stays on and on. Give the bloke the ar#se.

The little big men

Edited to say, One thing that is clear to me, the UK LCC short haul model will not suit all of the Long haul Australian market, business will be lost to the Qs premium competitors, which is already evident now, going by the market share figures over the last few years.

Heding 100% gives you cost certainty. Sure, if the price drops you pay too much, equally if the price rises you pay less. But the key reason for 100% hedging is to give you a fixed cost for one of your critical input costs so you can plan accordingly. In theory 100% hedging makes a lot o fthings much easier, the methodology for payment is quite simple - volume is the only variable and given the nature of the business that is reasonably predictable which means the budget and cash flow for fuel is also predictable. No need to check to see if your provider has correctly allocated the cost of fuel for the given point in time, it's the same number regardless. Plenty more efficiencies there as well, hedging does a whole lot more than just lock in the price, it simplifies a lot of back room processes as well.

27. Employ a B grade American actor as an Ambassador on an outrageous package.

How about promoting the strength of the Aussie $ and it's buying power which is at a 30 year high. How many people are employed in QF's marketing department? Why isn't an advertising campaign on the air/magazines/newspapers right now telling the public that an overseas trip will probably never be cheaper?

Big up yourself
 

Well done FED SEC
you have successfully done for free what QF have spent
Millions trying to achieve.
funny how everyone from all different areas of QF are
all saying the same thing.
Trick is now getting the information out to the people that matter
and can make a difference
The fact that these threads exist at all shows that qantas has a committed
workforce which is something outher companies struggle to achieve.
I am not scared of change, I am however scared of change for bonus sake

The single thing that killed syd heavy was sacking the support shop foreman.
That single act caused a massive drop in productivity and as a result were unable to support us. They had this new term called just in time support
And pie charts to prove it. A MH incentive

Line 1used to do a 747-300 D check with a strut Moran 32 days.
INCLUDING doing 2 super A checks in the middle.
When the support shops were re structured we lost that capability and H271
Ended up getting given to base maint.
Years later in qantas news there was an article in the industry news section
stating how KLM had just done a worlds best prectice 747-400 D check in 32 days
Talk about make my blood boil!
line 1 would do a 747-400 D check in 28 days with strut mod and 2 super A checks on other aircraft in the middle
Telling thing about the article was that qantas management actually have no idea what is going on, or the recources they have and how to utiilse them

Small front end savings giving greedy little managers a bonus causing
MASSIVE back end costs. But as management have told me time and time again "You dont understand the business"

And for f**ksake go and buy 777-300ER's so we can start operating properly
again

finally can someone smarter than me find a way of emailing this thread to the board or major shareholders

How to fix Qantas
 

A proven ex-CEO from AirNZ is available from November.... Ralph Norris.

Commonwealth Bank CEO designate forecasts financial market volatility | The Australian

The Leprocorn has to go!
 

Easy, get rid of the Leprocorn! And then maybe they'll treat QF like a premium carrier and not a low cost carrier!

The passion is shared by lots outside of QF too. Leave us something to show the kids, for ( insert name of preferred god) sake

eklipse1 wrote

Who or what is this bloke talking about? :mad:

He's talking about AJ.

sani-com, the troll knows exactly who eklipse1 was talking about..

Bugger, I fell for it.

Some pipe-dream thoughts:

When the announcement of the massively reduced flying for Qantas International,redundancies,off-shoring etc happens on Aug 24th.
Make some noise:
Turn up at the AGM with banners ready for after the announcement,most QF employees are shareholders and therefore entitled to have their opinion heard. Get any friends/rellies who are also shareholders to go. Crowds are easily swayed,make some noise about executive pay (as i spose there wont be any executive pay cuts to go along with the cuts in services/staff), Spirit of Australia lost, poor management decisions etc
Lobby every MP you can find that our Flag Carrier,an essential service to the Australian public is being castrated. Stand outside their offices with 'Save Qantas' banners. Nick X would be a great place to start.
Put pressure on the goverment,email,email,email everyone from Julia down.
Ring [sigh] Today Tonight/ACA with a group of people staring down the barrel of redundancy,the Spirit of Australia is lost etc due to corporate greed (be sure to point out the huge profit QF is still making).

Sometimes as employyes we can't. but as a goup of 'concerned shareholders' we are allowed to make noise.

We have to. :sad:

In these forums there are many trolls and Ken is but one of them.. Take what he says with as much salt as you can bear..

Comment from Mrs SOPS
 

I start this by saying this IS NOT a comment on Flight Saftey, that was NEVER in doubt, just a comment on the service part of the product....

Mrs SOPS, who flies a lot, but due to who I work for and and who she works for has not flown QF for about 15 years.

Due to circumstances she has just flown (as a normal fare pax) a long domestic flight in Y on Qantas....

Her first comment to me was.."I thought I had got on a Garuda flight from 20 years ago"..(she was on a 767 btw) her next big comment was that although she was on a full fare ticket she had to "self check in"..something she had never done, and no help was offered by QF staff to assist....as she said "I thought that sort of thing only happened with Ryanair or in the Third World"

Enough said..I hope all those that have destroyed this once great airline enjoy their bonus:ugh::ugh::ugh:

She was being too nice lol, those 767s are one of the worst passenger planes I have ever been on. Cant understand how they are planning to send the much needed new 787s to Jet* :ugh:

just out of curiosity folks how long would it take to have some boeing 777s delivered and in service if QF decided to buy them now?

and lastly how long does QF have (if it continues the way its headed) before it becomes the likes of ansett?

cheers

Had a quick look at the Boeing site and it shows 70 orders for the 777 this year so far. 787 at -20. There build rate is around 32 this year and all against customer orders, maybe 3 at GECAS available but I bet they have been leased.

The one question journos should ask AJ. If the 777 is so wrong for QANTAS why do all the airlines you state QANTAS needs to be competitive against operate them to Australia?

Very true... "makes no sense!" Somehow, though, in cloud cuckoo land, it makes perfect sense to the managers... Keep the old aircraft for the full fare passengers and gift the low cost carrier the brand new aircraft! :ugh:
http://qantaspilots.com.au/

Just read about the massive flight competition that is on at present. It appears that each day a customer who books a QF international flight online will get their fare refunded up to $5000. (Agent bookings excluded).

The competition runs for 19 days with a huge total prize pool of up to $95,000

The words massive and huge are used by QF in the competition details.

What a joke of a Mickey Mouse competition by an airline such as QF.

It's Not What You Think!
 

One day a wife of Fifteen years made an unscheduled visit to her husbands business, walked into his office unannounced and found him pleasuring his Twenty One year old secretary on his desk.

He looked up in horror and shouted at her the immortal words: "This is not what you think!!!!"

Of course it was. Perceptions are reality - which is the point of the parable.

Well it's about time for Qantas Staff , Customers and Shareholders to wise up. The Board and Management can say what they like. Actions speak louder than words. Nothing the Company says can change this. Perceptions are reality.

1. It is apparent from a multitude of actions over at least the last Ten years that Qantas Management views all its staff with compete contempt, regards them as valueless automatons whose experience and skills are actually a negative attribute because:

(a) These staff are capable of highlighting weaknesses in management capability and decision making through their own superior skills and experience.

(b) These staff demand recognition as well as recompense and treatment consistent with skills acquired and responsibilities.

(c) Management response has been to replace these staff with less capable but cheaper staff. Part of the strategy to do this involves treating existing staff with contempt at every opportunity to send a message that they are not wanted. Jetstar is a thinly veiled vehicle for doing this.

This is a lethally stupid strategy because your product is only as good as the staff who deliver it. It is foolish to expect that customers will not react to it.

2. Qantas has developed a growth strategy that is directed at profiting from Asian markets by attempting to provide services that Asians can provide perfectly well for themselves. This is simply wrong because the profits (if any) will never find their way into shareholders hands.

3. Qantas has attempted to put a rosy face on these strategies, or at least try to mask their impact, by a variety of means. This has not, and will not be successful.

4. The Qantas executive remuneration system is focused on short term - bonus driven- results. This is lethally wrong for airline management because acquisition of aircraft and route planning require management time horizons to be thinking at least Ten years out, not Five years, let alone One year. This has, and does, produce sub optimal decisions from a shareholders point of view, and this is not going to change until the remuneration policy changes.

5. Unless I'm mistaken, the failed APA bid, as others have pointed out, demonstrated a less than candid approach to the concept of creating shareholder value for all shareholders by the Board and Senior Management at the time. One has to wonder if anything has changed since then, or if change in Board and Management thinking is even possible.


So there you have it in a nutshell people:

- utter contempt for anyone not "Management" and belief in their invincibility.

- Stupid business strategy, badly executed anyway.

- No likelihood of change,

That is what I think anyway., and no matter how Qantas tries to dress it up, those perceptions will remain.

QF loss reasons, the Pax view
 

in the mainstream media, it basically encompasses whats wrong with QF from the paying publics point of view, i knows its one persons experience, but i hear similar stories all over the place...

But as far as the bean counters are concerned who cares? We are saving money!!!