Another little delight. The JQ website will not accept Amex cards, which it appears was the factor kicking my attempts to complete a booking.

This only appears to affect International bookings, but it would have been nice if they actually told someone.

The curve ball is that in desperation I called the Agents help Line) a new and welcome innovations and they actually can help! The system actually took my Amex through the call centre where it would not take my client's Singapore issued 3762 card.

If it gets much more complex i may implode and go black hold, which as at least one of the Woomeri know will probably take out a quarter of the galaxy.

If an alleged professional like me who has been on Airline systems for the last 34.5 years is struggling then how are the droids from the shallow end of the gene pool going to cope.

Fix it Jetstar. For $10 a sector us Agents need to get in get booked get off and get on to something higher yield.

Best regards all

EWL

This happened to me a few weeks ago when I booked 2 seats on the same flight.One of the itinerary's was emailed about 2 days later and the other was received a few days even later than the first.I wouldn't have wanted to be flying the next day.
What could the delay in this be?

It will be Virgin Blue for me from now on.

Virgin Blue, Jetstar, Ryanair and others all use the same outsourced reservation system, the front end web interface for booking is part of this system.

The hardware, software, data center are all fully provided and managed by application service provider. So the carriers listed above have little IT involvement in the running of the system apart from maybe making the web page look pretty. Although in the case of VB, I believe they manage various components of the system in house, including the web interface, but it's all the same software.

The cheap low cost carrier Jetstar wouldn't be doing the web on the cheap too would they!!

cheap cheap...........

Hi all,
I've been reading the posts on here with interest.

We have been having some technical problems which we're fixing, and will soon implement a new process for sending itineraries, to ensure accuracy and efficiency. For any problems with your booking, please call 131 JET (538).

For any other issues please don't hesitate to email me at [email protected] and we'll see if we can resolve your issues.

Thanks
Kylie
Customer Service Manager
[email protected]

Damage Control! :}

Aren't the communication powers of the www amazing, specifically Pprune.:ok:

Now if all the Airline employees could just stick together we might, just might improve our little lot.:)

nah, wont happen. Too many self interested people in the world today.:=

Oh well.:(

I wonder if Kylie obtained approval from Jetstar Corporate Communications to post on a public forum in this manner...

It is nice to see that Kylie is trying.

Virgin Blue, Ryan Air and Jetstar use the basic or modified Skylights program.

This problem is exclusive to JQ as the other 2 can deliver a properly formatted itinerary within minutes. it must be the capability of the outgoing mail server that is below par.

I did also recieve a message from a gentleman at work today stating they were on it. The contact and concern is appreciated, but this problem is now over 12 months old and getting worse.

The emailed itinerary finally limped in at 0342 this morning.

If the server has a brain fart it obviously dumps al queued messages which is why so many have to requested over and over again.

Inexplicably poor.

At least we can use JQ in combination with QF now internationally as well as on domestic runs and issue through Sabre.

Latest problem is trying to issue Iberia tickets ex Quito to Dakar with no IB plates in Australia.

This industry just gets easier by the day!!!:{:ugh:

Best all

EWL