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How on earth does Jetstar make money??????

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How on earth does Jetstar make money??????

Old 7th Sep 2009, 11:48
  #1 (permalink)  
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Join Date: Apr 2000
Location: Devonport Tasmania Australia
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How on earth does Jetstar make money??????

Over 4 hours now, I have been trying to book a client Brisbane Denpasar return departing in 2 months.

The crap Jetstar website allows me to get through to payment, then defaults to a previous page without processing.

This website is a serious detriment to the Airline and has been giving problems for over a year, kicking off punters and Agents and not allowing bookings to be completed.

I am and have been quite public in not being a fan of LCCs, but my clients want them where they do the most effective job.

Jetstar allegedly was going to fix their internet problems 6 months ago. It hasn't worked. It still takes up to or over 24 hours for a Jetstar passenger itinerary to arrive. You can print the initial display, but if your client is out of town, the transmitted version is a mess.

DJ gets the itinerary and confirmation to you in under 2 minutes, as does Ryanair Greasyjet Adria and dozens of other web engine carriers, but not Jetstar.

We are getting confirmation advices 2 days after the passenger has rolled. Not bloody good enough and amateur. In 30% of cases no email at all.

This is a major failure that has been ongoing and seems to have fallen through the cracks.

Anything that make people allergic to booking with an Airline needs serious intervention and a remedy.

In this case IT for Jetstar stands for Intelligence Terminated.

Get on their backs Jetstar people. you are losing passengers through frustration.

If nobody tells someone at high level in JQ, they won't know and we are wasting a bucketload of time on the coalface chasing up what should be easy.

Rant over

Best all

EWL
Eastwest Loco is offline  
Old 7th Sep 2009, 11:50
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How on earth does Jetstar make money??????


It's called Qantas....
b.
boocs is offline  
Old 7th Sep 2009, 11:53
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Boocs - the Qantas system works.

Jetstars does not - at least not with any form of consistency.

EWL
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Old 7th Sep 2009, 11:58
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It's a pretty scary time when Garuda looks like the better option!
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Old 7th Sep 2009, 12:05
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Garuda is a better option.

They are very cost competitive and full service. Surfboards are carried free in most cases, and on the widebodies they are a tight operation.

I can conclude a Garuda booking in 5 minutes, issue and transmit the E ticket, make decent commission and it is over and done.

Fighting for 4 hours with a 3rd rate website for less commission does not thrill me at all.

Indian IT seems to be the core of the arguement, and I deal with a part of one company concerned.

Nothing works.

It may never work.

Best all

EWL
Eastwest Loco is offline  
Old 7th Sep 2009, 12:25
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They wouldn't accept my Amex, kept on saying I was missing a digit (Amex and Diners have 15 digits and Visa and MC have 16) ... and yes I had Amex selected as my card ... They lost over $1000 of business from me that day
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Old 7th Sep 2009, 13:29
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I just go vb - it all works there are no tricks no games. A to B on time.
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Old 7th Sep 2009, 22:04
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Hit it with one Mr Hat!
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Old 7th Sep 2009, 22:54
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Eastwest Loco, you forgot one very important parameter about Garuda, SAFETY! Why would you book someone on an airline like this. Banned from the EU skies. Of course thats all people consider until things start going wrong. Remember Yogyakarta.
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Old 7th Sep 2009, 22:59
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Garuda is being removed from the EU blacklist
Speedbird 9 is offline  
Old 7th Sep 2009, 23:01
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EastWest.

I had similar problems recently, until I removed the QF frequent flyer numbers claim from the space provided. In the fine print it tells you that FF points are not available for certain JQ fares. You need a magnifying glass to see it.

Instead of telling you this, as logic might suggest, the IT system just won't allow you past this point. User unfriendly and stupid. But then look where it comes from.
zube is offline  
Old 7th Sep 2009, 23:08
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Being removed from the EU blacklist has nothing to do with an increase in safety in Indonesian airlines.
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Old 7th Sep 2009, 23:13
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I agree that it is by far the worst booking engine of any airline I've used - often it just hangs and you don't know whether to wait or go back or refresh etc.

Last time I booked with them I didn't even get a confirmation email with my booking reference, even though the booking had gone through and my credit card charged - I had to spend 15 mins holding on Jetstar's call centre just to get it sent to me as it should have been in the first place. The other thing I hate are those annoying cross-selling addons like Travel Insurance and Carbon offsetting, some of which are ticked on as default which is very sneaky and underhanded.

Other than that though, I don't mind JQ at all and I've flown with them quite a bit now. None of the DJ "i'm trying to be fun" annoyances and dirty planes, none of the QF sullenness and bitchiness and tired old 763s and none of Tiger's general crapness.
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Old 7th Sep 2009, 23:34
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Garuda is a better option.
On a wing or prayer
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Old 8th Sep 2009, 00:23
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Internet bookings are just a part of it. If some of the recent happenings at Fair Work Australia are anything to go by, seems they cant get payroll or rosters right either.
waren9 is online now  
Old 8th Sep 2009, 05:41
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Join Date: Sep 2007
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After recent woes with both VB and Vaust, I would rather put up with Jetstar anyday. I agree that some works needs to be done with the website though...( often very slow, and sometimes takes a few goes to accept creditcard details etc...)
pigdriver is offline  
Old 8th Sep 2009, 07:44
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boocs.....last time i looked JQ made up 75% of the Qantas Group Profit...
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Old 8th Sep 2009, 07:51
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but Qantas takes up 75% of Jetstar costs...
Ultralights is offline  
Old 8th Sep 2009, 07:53
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I used JQ for 3 seperate bookings in July and no problems that I recall.

The confirmation emails arrived ok and I printed them. Although I can't recall how long they took to arrive? maybe 2 days...........Didn't matter as I wasn't travelling for a month. I guess if you are travelling the same day then you're stuffed!!

Anyway EWL, who cares if JQ go bust ( they wont because of big brother ) QF crews will get back their flying and the collective T & C's of all Aussie crews will improve
nitpicker330 is offline  
Old 8th Sep 2009, 08:00
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jq do contribute a lot of profit to qantas' bottom line and form a very important part of the 2 brand strategy.
But they do gift them routes & they own nothing.

Quite a bit of maint is carried out by qantas base.Fuel hedging no doubt is qantas backed too.
As far as the website goes if it has anything to do with qantas IT its in trouble instantly.
qf online site maybe OK but internally its utter [email protected]
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