How on earth does Jetstar make money??????
 

Over 4 hours now, I have been trying to book a client Brisbane Denpasar return departing in 2 months.

The crap Jetstar website allows me to get through to payment, then defaults to a previous page without processing.

This website is a serious detriment to the Airline and has been giving problems for over a year, kicking off punters and Agents and not allowing bookings to be completed.

I am and have been quite public in not being a fan of LCCs, but my clients want them where they do the most effective job.

Jetstar allegedly was going to fix their internet problems 6 months ago. It hasn't worked. It still takes up to or over 24 hours for a Jetstar passenger itinerary to arrive. You can print the initial display, but if your client is out of town, the transmitted version is a mess.

DJ gets the itinerary and confirmation to you in under 2 minutes, as does Ryanair Greasyjet Adria and dozens of other web engine carriers, but not Jetstar.

We are getting confirmation advices 2 days after the passenger has rolled. Not bloody good enough and amateur. In 30% of cases no email at all.

This is a major failure that has been ongoing and seems to have fallen through the cracks.

Anything that make people allergic to booking with an Airline needs serious intervention and a remedy.

In this case IT for Jetstar stands for Intelligence Terminated.

Get on their backs Jetstar people. you are losing passengers through frustration.

If nobody tells someone at high level in JQ, they won't know and we are wasting a bucketload of time on the coalface chasing up what should be easy.

Rant over:ugh:

Best all

EWL

How on earth does Jetstar make money??????


It's called Qantas.... ;)
b.

Boocs - the Qantas system works.

Jetstars does not - at least not with any form of consistency.

EWL

It's a pretty scary time when Garuda looks like the better option!

Garuda is a better option.

They are very cost competitive and full service. Surfboards are carried free in most cases, and on the widebodies they are a tight operation.

I can conclude a Garuda booking in 5 minutes, issue and transmit the E ticket, make decent commission and it is over and done.

Fighting for 4 hours with a 3rd rate website for less commission does not thrill me at all.

Indian IT seems to be the core of the arguement, and I deal with a part of one company concerned.

Nothing works.

It may never work.

Best all

EWL

They wouldn't accept my Amex, kept on saying I was missing a digit (Amex and Diners have 15 digits and Visa and MC have 16) ... and yes I had Amex selected as my card ... They lost over $1000 of business from me that day

I just go vb - it all works there are no tricks no games. A to B on time.

Hit it with one Mr Hat! :ok:

Eastwest Loco, you forgot one very important parameter about Garuda, SAFETY! Why would you book someone on an airline like this. Banned from the EU skies. Of course thats all people consider until things start going wrong. Remember Yogyakarta.

Garuda is being removed from the EU blacklist

EastWest.

I had similar problems recently, until I removed the QF frequent flyer numbers claim from the space provided. In the fine print it tells you that FF points are not available for certain JQ fares. You need a magnifying glass to see it.

Instead of telling you this, as logic might suggest, the IT system just won't allow you past this point. User unfriendly and stupid. But then look where it comes from.

Being removed from the EU blacklist has nothing to do with an increase in safety in Indonesian airlines.

I agree that it is by far the worst booking engine of any airline I've used - often it just hangs and you don't know whether to wait or go back or refresh etc.

Last time I booked with them I didn't even get a confirmation email with my booking reference, even though the booking had gone through and my credit card charged - I had to spend 15 mins holding on Jetstar's call centre just to get it sent to me as it should have been in the first place. The other thing I hate are those annoying cross-selling addons like Travel Insurance and Carbon offsetting, some of which are ticked on as default which is very sneaky and underhanded.

Other than that though, I don't mind JQ at all and I've flown with them quite a bit now. None of the DJ "i'm trying to be fun" annoyances and dirty planes, none of the QF sullenness and bitchiness and tired old 763s and none of Tiger's general crapness.

On a wing or prayer

Internet bookings are just a part of it. If some of the recent happenings at Fair Work Australia are anything to go by, seems they cant get payroll or rosters right either.

After recent woes with both VB and Vaust, I would rather put up with Jetstar anyday. I agree that some works needs to be done with the website though...( often very slow, and sometimes takes a few goes to accept creditcard details etc...)

boocs.....last time i looked JQ made up 75% of the Qantas Group Profit...

but Qantas takes up 75% of Jetstar costs...

I used JQ for 3 seperate bookings in July and no problems that I recall.

The confirmation emails arrived ok and I printed them. Although I can't recall how long they took to arrive? maybe 2 days...........Didn't matter as I wasn't travelling for a month. I guess if you are travelling the same day then you're stuffed!!

Anyway EWL, who cares if JQ go bust ( they wont because of big brother ) QF crews will get back their flying and the collective T & C's of all Aussie crews will improve :ok:

jq do contribute a lot of profit to qantas' bottom line and form a very important part of the 2 brand strategy.
But they do gift them routes & they own nothing.

Quite a bit of maint is carried out by qantas base.Fuel hedging no doubt is qantas backed too.
As far as the website goes if it has anything to do with qantas IT its in trouble instantly.
qf online site maybe OK but internally its utter cr@p.

Another little delight. The JQ website will not accept Amex cards, which it appears was the factor kicking my attempts to complete a booking.

This only appears to affect International bookings, but it would have been nice if they actually told someone.

The curve ball is that in desperation I called the Agents help Line) a new and welcome innovations and they actually can help! The system actually took my Amex through the call centre where it would not take my client's Singapore issued 3762 card.

If it gets much more complex i may implode and go black hold, which as at least one of the Woomeri know will probably take out a quarter of the galaxy.

If an alleged professional like me who has been on Airline systems for the last 34.5 years is struggling then how are the droids from the shallow end of the gene pool going to cope.

Fix it Jetstar. For $10 a sector us Agents need to get in get booked get off and get on to something higher yield.

Best regards all

EWL

This happened to me a few weeks ago when I booked 2 seats on the same flight.One of the itinerary's was emailed about 2 days later and the other was received a few days even later than the first.I wouldn't have wanted to be flying the next day.
What could the delay in this be?

It will be Virgin Blue for me from now on.

Virgin Blue, Jetstar, Ryanair and others all use the same outsourced reservation system, the front end web interface for booking is part of this system.

The hardware, software, data center are all fully provided and managed by application service provider. So the carriers listed above have little IT involvement in the running of the system apart from maybe making the web page look pretty. Although in the case of VB, I believe they manage various components of the system in house, including the web interface, but it's all the same software.

The cheap low cost carrier Jetstar wouldn't be doing the web on the cheap too would they!!

cheap cheap...........

Hi all,
I've been reading the posts on here with interest.

We have been having some technical problems which we're fixing, and will soon implement a new process for sending itineraries, to ensure accuracy and efficiency. For any problems with your booking, please call 131 JET (538).

For any other issues please don't hesitate to email me at [email protected] and we'll see if we can resolve your issues.

Thanks
Kylie
Customer Service Manager
[email protected]

Damage Control! :}

Aren't the communication powers of the www amazing, specifically Pprune.:ok:

Now if all the Airline employees could just stick together we might, just might improve our little lot.:)

nah, wont happen. Too many self interested people in the world today.:=

Oh well.:(

I wonder if Kylie obtained approval from Jetstar Corporate Communications to post on a public forum in this manner...

It is nice to see that Kylie is trying.

Virgin Blue, Ryan Air and Jetstar use the basic or modified Skylights program.

This problem is exclusive to JQ as the other 2 can deliver a properly formatted itinerary within minutes. it must be the capability of the outgoing mail server that is below par.

I did also recieve a message from a gentleman at work today stating they were on it. The contact and concern is appreciated, but this problem is now over 12 months old and getting worse.

The emailed itinerary finally limped in at 0342 this morning.

If the server has a brain fart it obviously dumps al queued messages which is why so many have to requested over and over again.

Inexplicably poor.

At least we can use JQ in combination with QF now internationally as well as on domestic runs and issue through Sabre.

Latest problem is trying to issue Iberia tickets ex Quito to Dakar with no IB plates in Australia.

This industry just gets easier by the day!!!:{:ugh:

Best all

EWL