Qantas Cabin Crew Service Desk Closed
 

Some genius has decided that the Service Desk on QCC1 should be closed.
This is another cost cutting measure.Probably saves $120,000 a year.
This desk and the girls that ran it provided a very important interaction point between CC and the company.Any information you required about anything could be provided by the Service Desk.The service desk has been an integral part of the Crew environment for over 40 years.Its longevity a testimony to its relevance and importance.
Now its gone.
There was no notice provided to the BOS desk and the product centre who all of a sudden have been expected to fill the void.
No notice ,no training.... just a void.
No one is sure how to put together a trip folder or the information that it should contain.
Running late for sign on?....ring the service desk and let them know and they would advise the CSM.
Now its computer based sign on.
So if you are a CSM and your sign on time is 1400 expect to be at QCC1 at least 1.1/2 hours earlier .Dont expect to be paid.
How many companies require employees to provide at least 12 hours of
free work?
Start doing the work at sign on time and maybe someone will pay attention.
Cabin Crew are being distanced even further from their employer.
A remote workforce has just been made more remote and more disengaged.
The stupidity in Cabin Services Continues.
The only good news lately is the demise of the "Badge Bandit" CSM.
Another goose Kharma caught up with.
Hopefully Kharma will catch up with a few more

Miss The girls and The Desk
 

Sign on late or on the weekends and you dont have to interact with any of the buffoons.
Need to know anything and the girls always had the info at their fingertips.
Now you cant talk to anybody.The administration of the place is about to come apart.
Product centre is closed at 1800 and doesnt operate on the weekends
Arent airlines a 24 hour business.?
Qantas isn't
But hey they've saved a few bucks.
Next thing some moron will suggest closing all check in desks.
Passengers will then have no interaction whatsoever with Qantas
Qantas:The Flying Telstra.
Qantas proud to provide the lowest possible standard of service to passengers and employees alike.
Qantas we dont talk or interact with anyone.
People are not our greatest asset.The recorded message is.
Please hold.

something has to be done about the closure of the desk.
CSM's are having to come in early to get things set up!
I think they should sign on as per normal, things would start to fall apart fast.

Why oh why didnt they get rid of the people at that useless centre of excrement! Audrey and her bunch are totally useless, if they went no one and I mean no one would notice.

Dont get me wrong ok I dont want to see anyone loose their job. However any information you may require is available via qf.com if you are late for sign on sorry but unless its an accident or late transport its really our responsibility to turn up to work on time.

A $120K package will save some of our jobs. 40 years ago yes a service desk was relevant we just need to adjust and move with the times things are going to be more automated and CSM's are sadly going to have to take more responsibility for the their management role.

There are levels and levels of cabin crew management that can be slashed and its beyond me why LG didnt slash and burn and bring back PDS's and Line Managers as they are already paid and no extra cost is required.

Its a brave new world where if you want information or support qf.crew will be your source and your csm and css will have to be on ball to answer any tricky questions.

BOS is clearly going to have to deal with everything but LG clearly thinks thats not a problem. I really feel for everyone loosing their jobs in our department but we cant just pick and choose what suits us guys.

P.S. Domostos please tell you got long haul you DESERVE it soooo very mcuh.

....the only positive thing about venturing onto QCC/1 were the folks on the Service Desk.

They were helpful ,cheerful and for the most part very professional.

So -WHY-would you make these positions redundant????

ANSWER= No one gives a ****e!

The clowns responsible for this action should hang their collective heads in shame. How do they expect us to deliver service on board when the service levels to us are pathetic?

Eg:

People Connect-useless , Operations-generally uninterested, "Management Team"-appalling, Staff Travel-grumpy, Cashier- care factor zero, BOS-depends on the person -not consistent..........I could go on !!!

So now the CSM's have to come in and do their own Blue Books and get Flight info from the poor coot in the baggage room.

GIVE ME A BREAK !!!

I agree -lets bring back Line Managers et al. Declare this Crew Connect farce instigated from Mark Hassell ( Who??) an unmitigated disaster and move on. In the mean time the damage done by all this could never be measured in some Engagement Survey.

Contrary to what Heads Down ( has he gone?) espoused on another topic......sure the Perth Base had its critics, however, the years between 2000-2004 were among the best I have seen, due largely to ( deep breath)-MANAGEMENT who actually delivered service and support to us. In fact, I recently had on a LAX flight .... the previous PER Line Mgr . He told me that after 24 yrs he is taking VR......'has had enough ! Another good one gone.

This draconian HR approach ( slash, trash and nuke !) will come back to bite in the future. More and more people ( as in QF friends/customers) are consciously avoiding flying Qantas and flying TG,SQ and MH due to the perceived gap in service delivery.

But all of this does not seem to worry the people at the top.

Arrogance is a very dangerous trait- just take a look at GM.:uhoh:

Welcome to the real world.

Isnt this "professional pilots rumour network"??

.....maybe so Higs

How would you respond if you went to your Dispatch desk to be told:

DUE TO CUT BACKS-THERE ARE NO DISPATCH OFFICERS-DO YOUR OWN THING-GOOD LUCK.

V-1 ............rotate.

galleyhag
The role of a long haul CSM is very different to the domestic purser.
as we have crew from many bases complexing for one trip the details that the service desk provided was invaluable.

Time for the lecture on formal and informal leadership....

My guess is that there are Three reasons these positions were made redundant.

1. They fixed things for people. That upsets the managers who screwed things up in the first place because it shows them up.

2. They were a seen as a barrier to change. Why use QF.com when there are humans to fix things for you? In fact why have QF.com at all. That offends the people who built the software and the Managers who authorised the system. "I will force you to use my system by removing any (better, quicker, more convenient and simpler) alternatives".

3. They are the "informal" managers of the place. They know what is going on and how to make things happen. Formal managers often can't do this and they hate it when someone shows them up.

To put it another way, these girls were efficient, productive and didn't need managing, therefore they were a threat to the hierarchy.

You never thought being good at your job was a sin did you? Think again. In a dysfunctional organisation being good at your job and requiring little management is dangerous. Learned helplessness, continually asking for your managers attention and hanging on their every word is so much better from the managers perspective. You need to be good boot lickers.

Gosh you guys are boring.

Handbags at 10 paces again.

Has there ever been a CC thread which has been positive? :ugh:

I've got something positive to say about CC. I paxed the other day on the 380, and the CC I have to say were fantastic. Well done. QCCA I guess! Bring on more of them. :ok:

stalking the CC threads again funbags!
wont the pilots play with you:{:{:{

What is
 

the FAAA doing about it? it appears the CSM/CSS now can turn up at least one hour earlier trying to collect all the info for their trips. wonder if they going to get paid for it, dont hold your breath!
Rumor has it we are loosing another FA on the airbus? I suppose SR wants more CC on the A180:ugh:

Minimum Crew Complement
 

They start fiiddling with Crew Complements and the Quality of service will plumb new depths.
In bad times wouldnt it be better to offer more service(more crew)rather than less?
Qantas Limbo....how low can we go?
The closure of the Service Desk has been implemented by someone in management who has no clue as to what the Desk did.
They are about to find out.
Its about time CSMs drew the line and let the babosos know.
Start work at sign on time and not a minute before.

Same old response OCCR. You must be such a boring person to live with. I even compliment the CC and you still complain. Mind you I complemented the QCCA crew, not the old dinosaurs like you. Bring on the QCCA crews, young fresh faces and get rid of the old dinosaurs. Then the passengers might actually compliment QF service! Perish the thought!

What do they say about QF flight attendants..........they are the second best in the world. Who's the best?????????????

Everybody else!!:eek:

Funbarf The Best
 

Perhaps you should become an FA.sounds like you would be fantastic.
Oh wait.
You need interpersonal skills,empathy,work well within a team and posess a sense of humour.
You also need to be tolerant,accepting and have well developed listening skills.
Funbarf you wouldnt get through the front door.
With your attitude you will never get a command except on a freighter flying rubber dog **** out of Shanghai(love that line so appropriate).
Funbarf does not play well with others.But he does play well with himself.
Sorry Mods.Funbarf is such an easy target

heh heh heh......I always laugh at fungusbags posts.....

It doesn't dare comment on the pilots threads as they will laugh at it!
even they do not respects its thoughts!!!!!!!!!!!heh heh.....

so! IT sits in his boring little room and gets excited when the cabin crew post things that have nothing to do with it.

so..... continue with your comments fungabs....... i can see that it makes your day.......we must seem so exciting to you!

remember to be careful with your other past time as it leads to blindness:uhoh:

The funny thing is that you two took the bait and wasted 5 minutes of your life replying.

yes I know that twiggs......but its so much fun replying to funbags....plus its late at night here and its boring tv.....

Louise Twiggs
 

You wasted 30 seconds being an arbiter

heh heh heh,,,,,,, very good argus!
love that .......louise!

Twiggs,
What do you think about the service desk going the way of the dinosaurs?

I'm going to be lost next time I need a tie pin or button.

well from my perspective the girls did a lot more than pins and buttons. I think that in many respect they were the fabric that held things together, they provided a friendly face, advice on matters that BOS and out alleged managers could not offer.

they would cover for you if you made a mistake, they would pass on a note about a friend travelling to the crew, they would let you know if someone was running late.

Park your car for you if you were late or arrange for your wife to collect the house keys if you had taken hers by mistake.

They would arrange your passport and your visa and many more things.

You cannot measure there loss in terms of buttons and pins in my opinion.

Personally i would take a pay cut to keep them. and multiply that pay cut by ten to get rid of a CCM

Twiggs Credibility Zero
 

Twiggs you have said some stupid and inane things in the past but that last trite remark indicates your total lack of neurons.
Peg has once again nailed it.

Please do not take this the wrong way (really!) but everything you have described the Service Desk did for you (Peg and others) our BOS teams do, at domestic. While I have found BNE BOS to be quite 'frosty', PER and SYD BOS I think are outstanding. They have always gone beyond their actual role to assist me and others, from what I hear. Handing out Oneworld pins, help with forms, answering questions, running special errands if you were desperate. In PER they were known to run people's cars down to the car park.

BOS always did the trip folders for regionals (I am assuming they are the SAME blue folders that LH use - or do you get better ones? :O). SYD and PER base had the bulk of regionals for a few years so it isn't like they handled just one or two a day.

This poses a serious question. If your Service Desk were so fantastic (and it sounds like they were) what did BOS do?

It is absolutely a shame that these staff have loss their jobs? Is there any chance of redeployment for those affected?

Get The Message
 

Longhaul is more complex to run than domestic.
Bigger aircraft
More crew
More remote workforce
Greater time changes
More time spent with passengers.
If we have BOS why then do we Cabin Crew Team Managers?
That would have been a better question.
Bring back the Service Desk

When I was flying the service desk was pivotal in what that floor did or rather was supposed to do....

That was to enable cabin crew to do their job......

Twiggs' last post typifies the thinking of the office and why they closed the service desk down.....

It shows that a lot of people in the office and the company have no idea of what really works and what is needed to run an airline....
Is anyone here who has worked as cabin crew really surprised at that statement?


ditzyboy....I thought the BOS desk was more of a political appointment in Sydney L/H at any rate.The people there were there more for their own reasons that that of a purpose to help crew.....

To get the CSM's job you have to be seen in the office and to be playing the game.Although the office called it networking we had a different name for it........:yuk:

It did not mean the best person got the job but it did make the office dwellers feel better about themselves....:oh:

Here's a novel idea.

Get to work on time.
Park your own car.
Organise your own passports/visas.
Pass your own note to a crew.
Wipe your own noses!

Do you need someone to hold your hand all the time? :ugh:

ohhhhhhhhh my god!!!!!!!!!!!!!!!!!!!!!!

I actually agree with funbags!!!!!!!!!!!!!!!!!!!! nooo help.

(apart from that! the service desk did provide essential services that CC simply don't have the time to do! such a retrieve flight infor from the system.
I personally have never heard of them parking someone Else's car, if it did happen it must have been once!
However......it sometimes astounds me how unorganized some CC can be.

Here is a post from funbags.....This is very funny because he seems to have a memory problem.Here is one of his very rare posts about a pilot issue.......
Funbags.....what were you saying??????

If funbags spent as much time on pilot threads as he does trolling cabin crew threads he might actually have some credibility.....

But after seeing how few posts he has made on pilot issues I doubt he is really a pilot....well now at any rate.

Funbags....was that you who had the altercation in the foyer of the crew pub in Narita?

It was your sort of style.....:E

However OCCR....you are dead wrong as well as funbags....

Have the techies never rung the chief pilot of their fleet because they couldn't do a sim or sector check because of personal problems?

or they had some other problem they had to get sorted out and needed someone in the office to help with.....of course they do and funbags is as usual full of it....

By the way I have seen the service desk help out with things that were way out of their job description but they did it happily

Funbags Hand Solo
 

Since Funbags is not in a relationship and never likely to be the Despatch Desk on QCC2 acts as a surrogate wife.
Funbags is more reliant on "the Wife" than he will ever admit(or know)
The Service Desk was an important administrative touch point.The product centre(what a misnomer)is useless and the BOS desk is for the fear of flying club or those that have fiamilies and need to be home.
Ops have already seen a spike in enquiries and the BOS desk is finding out how little it knows about the day to day administation of Cabin Crew.
The BOS desk will soon need three people to be effective.Thats one more than the Service Desk required.
The BOS desk is more expensive(and less effective) to run than the Service Desk ever was

Packrat
 

I am not getting into one of those pointless LH vs SH p1ss1ing matches - it ain't worth it. None of what you have listed has anything to do with the points I raised or the functions of a BOS Desk. Sorry, but it doesn't.

Why is it when someone, diplomatically, voices an opinion that differs to your own there is the same band on here that, predictably, go on the attack? I have been posting on here for over five years longer than yourself, Packrat, and I am getting tired of the bitter, catty or downright nasty posts when someone disagrees or has a different idea. Your post doesn't even make sense! I understand you are angry at change but please direct your angst elsewhere. Get the message.

We have lost Base Crewing at SH. These men and women are an intergral part of the lives of most cabin crew (casual and reserve mostly), yet the only bleating to be heard are the concerns for our colleague's livelihoods and hopes for redeployment.

The role of BOS and CCTMs are completely different. What on Earth do BOS do at LH?

Lowerlobe -
I am not sure about LH, but at SH BOS is only run by CSMs and the majority keep putting their name down to do it as they enjoy the role. Some are junior CSM who like the stability of the BOS hours, as opposed to Reserve Line.

Lowerlobe....
please don't misunderstand my post, the service desk provided an unbelievable service and its very unorganized at the moment and they are sorely missed.
The people that will miss them the most will be the CSM's as they were pivitol in organizing all the documentation before the flight and a myriad of other important things.

However what that idiot funbags was referring to is quite correct.
I saw on many occasions crew use the service desk girls for the most mundane things! so its true what he said,
they can put notes in other peoples files by themselves
they can park their own car.
they can find their own keys
they can go to uniforms and get their own buttons.

the disappearance of the service desk doesn't affect the average flight attendant at all, they still sign on at the computer and go to briefing.
Looks like they now have to remember to bring in their mailbox keys as there will be no one to let them in anymore!

Is there one of these "Service Desks" for the Melbourne Longhaul CC?

yes there was someone there to organize things and get the blue folder made up.

OCCR -

With arranging trip folders and having spare buttons that is what BOS do at SH. I am very curious to find out what BOS actually does at LH?!

Ka.Boom -
If BOS already had two people and they need one more, aren't they still saving one person in total (assuming there was two on the Service Desk)? And assuming BOS are also crew (at SH they are CSMs only) this means they are also available to be utilsed in other departments (line flying, product and service etc.).

BOS works really well at SH. I think BNE and MEL LH already use BOS as the 'Service Desk' due to the combined base with SH. It is terrible that people are losing their jobs. But the whole company is affected - not just cabin crew.

Change is Good
 

I have no problem with change.CC have accommodated change since Qantas began carrying passengers .Its the nature of the industry.
I do not accept stupid decisions.
Nor do I accept domestic flight attendants making comment about LH issues about which they know nothing.
Closing the service desk was a stupid stupid decision.
It has nothing to do with change.The service desk for many Crew was the happy helpful face of their employer.The only face.
When was the last time Webster showed her face in the Crew area.How many people even know what she looks like?
Management are nothing more faceless shadows making stupid stupid decisions without understanding or considering the ramifications.
Closing the service desk is not about change.Its about gross stupidity
There is now no interaction whatsoever between CC and their employer.
An outstanding way to run a company whose business is people....or it used to be

Lobey, back to retirement and the lawn bowls green. We might ring our fleet manager to change a sim session due to personal problems. But I wouldn't be ringing him to park my car, mind my keys or get me a new tie!!!!!!!!

There's somethings you have to take responsibility for yourself. Like getting to work on time!

DitzyBoy Butt Out
 

You are domestic.This is a LH concern.
All you are displaying is your ignorance.You are both misinformed and uninformed.
Service desk girls never parked anyone's car.
To do that they would have to leave the desk unmanned.The transport guys have once or twice parked a couple of pilot's cars and a few CC cars.The rest of that inane commentary is someones imagination

Packrat -

Care to back up that statement? You have no idea about where I have come from and the experiences I have had.

You are yet to address why BOS cannot perform the role of the Service Desk - like they do already in MEL and BNE and SH.

Just like Base Crewing and BOS for SH. We are losing Base Crewing. But perhaps you wouldn't understand about that "because you're Long Haul"? I wouldn't be so narrow-minded and ignorant to make a baseless comment like that, though.

Can you honestly say your posts on here are rational and objective?