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Qantas Cabin Crew Service Desk Closed

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Qantas Cabin Crew Service Desk Closed

Old 7th Jun 2009, 11:41
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Qantas Cabin Crew Service Desk Closed

Some genius has decided that the Service Desk on QCC1 should be closed.
This is another cost cutting measure.Probably saves $120,000 a year.
This desk and the girls that ran it provided a very important interaction point between CC and the company.Any information you required about anything could be provided by the Service Desk.The service desk has been an integral part of the Crew environment for over 40 years.Its longevity a testimony to its relevance and importance.
Now its gone.
There was no notice provided to the BOS desk and the product centre who all of a sudden have been expected to fill the void.
No notice ,no training.... just a void.
No one is sure how to put together a trip folder or the information that it should contain.
Running late for sign on?....ring the service desk and let them know and they would advise the CSM.
Now its computer based sign on.
So if you are a CSM and your sign on time is 1400 expect to be at QCC1 at least 1.1/2 hours earlier .Dont expect to be paid.
How many companies require employees to provide at least 12 hours of
free work?
Start doing the work at sign on time and maybe someone will pay attention.
Cabin Crew are being distanced even further from their employer.
A remote workforce has just been made more remote and more disengaged.
The stupidity in Cabin Services Continues.
The only good news lately is the demise of the "Badge Bandit" CSM.
Another goose Kharma caught up with.
Hopefully Kharma will catch up with a few more
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Old 7th Jun 2009, 11:57
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Miss The girls and The Desk

Sign on late or on the weekends and you dont have to interact with any of the buffoons.
Need to know anything and the girls always had the info at their fingertips.
Now you cant talk to anybody.The administration of the place is about to come apart.
Product centre is closed at 1800 and doesnt operate on the weekends
Arent airlines a 24 hour business.?
Qantas isn't
But hey they've saved a few bucks.
Next thing some moron will suggest closing all check in desks.
Passengers will then have no interaction whatsoever with Qantas
Qantas:The Flying Telstra.
Qantas proud to provide the lowest possible standard of service to passengers and employees alike.
Qantas we dont talk or interact with anyone.
People are not our greatest asset.The recorded message is.
Please hold.
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Old 7th Jun 2009, 14:23
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something has to be done about the closure of the desk.
CSM's are having to come in early to get things set up!
I think they should sign on as per normal, things would start to fall apart fast.

Why oh why didnt they get rid of the people at that useless centre of excrement! Audrey and her bunch are totally useless, if they went no one and I mean no one would notice.
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Old 7th Jun 2009, 19:20
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Dont get me wrong ok I dont want to see anyone loose their job. However any information you may require is available via qf.com if you are late for sign on sorry but unless its an accident or late transport its really our responsibility to turn up to work on time.

A $120K package will save some of our jobs. 40 years ago yes a service desk was relevant we just need to adjust and move with the times things are going to be more automated and CSM's are sadly going to have to take more responsibility for the their management role.

There are levels and levels of cabin crew management that can be slashed and its beyond me why LG didnt slash and burn and bring back PDS's and Line Managers as they are already paid and no extra cost is required.

Its a brave new world where if you want information or support qf.crew will be your source and your csm and css will have to be on ball to answer any tricky questions.

BOS is clearly going to have to deal with everything but LG clearly thinks thats not a problem. I really feel for everyone loosing their jobs in our department but we cant just pick and choose what suits us guys.

P.S. Domostos please tell you got long haul you DESERVE it soooo very mcuh.
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Old 7th Jun 2009, 22:59
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....the only positive thing about venturing onto QCC/1 were the folks on the Service Desk.

They were helpful ,cheerful and for the most part very professional.

So -WHY-would you make these positions redundant????

ANSWER= No one gives a shite!

The clowns responsible for this action should hang their collective heads in shame. How do they expect us to deliver service on board when the service levels to us are pathetic?

Eg:

People Connect-useless , Operations-generally uninterested, "Management Team"-appalling, Staff Travel-grumpy, Cashier- care factor zero, BOS-depends on the person -not consistent..........I could go on !!!

So now the CSM's have to come in and do their own Blue Books and get Flight info from the poor coot in the baggage room.

GIVE ME A BREAK !!!

I agree -lets bring back Line Managers et al. Declare this Crew Connect farce instigated from Mark Hassell ( Who??) an unmitigated disaster and move on. In the mean time the damage done by all this could never be measured in some Engagement Survey.

Contrary to what Heads Down ( has he gone?) espoused on another topic......sure the Perth Base had its critics, however, the years between 2000-2004 were among the best I have seen, due largely to ( deep breath)-MANAGEMENT who actually delivered service and support to us. In fact, I recently had on a LAX flight .... the previous PER Line Mgr . He told me that after 24 yrs he is taking VR......'has had enough ! Another good one gone.

This draconian HR approach ( slash, trash and nuke !) will come back to bite in the future. More and more people ( as in QF friends/customers) are consciously avoiding flying Qantas and flying TG,SQ and MH due to the perceived gap in service delivery.

But all of this does not seem to worry the people at the top.

Arrogance is a very dangerous trait- just take a look at GM.
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Old 7th Jun 2009, 23:39
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Welcome to the real world.

Isnt this "professional pilots rumour network"??
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Old 8th Jun 2009, 00:05
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.....maybe so Higs

How would you respond if you went to your Dispatch desk to be told:

DUE TO CUT BACKS-THERE ARE NO DISPATCH OFFICERS-DO YOUR OWN THING-GOOD LUCK.

V-1 ............rotate.
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Old 8th Jun 2009, 00:06
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galleyhag
The role of a long haul CSM is very different to the domestic purser.
as we have crew from many bases complexing for one trip the details that the service desk provided was invaluable.
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Old 8th Jun 2009, 00:18
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Cabin Crew are being distanced even further from their employer.
A remote workforce has just been made more remote and more disengaged.
....the only positive thing about venturing onto QCC/1 were the folks on the Service Desk.

They were helpful ,cheerful and for the most part very professional.

So -WHY-would you make these positions redundant????
Time for the lecture on formal and informal leadership....

My guess is that there are Three reasons these positions were made redundant.

1. They fixed things for people. That upsets the managers who screwed things up in the first place because it shows them up.

2. They were a seen as a barrier to change. Why use QF.com when there are humans to fix things for you? In fact why have QF.com at all. That offends the people who built the software and the Managers who authorised the system. "I will force you to use my system by removing any (better, quicker, more convenient and simpler) alternatives".

3. They are the "informal" managers of the place. They know what is going on and how to make things happen. Formal managers often can't do this and they hate it when someone shows them up.

To put it another way, these girls were efficient, productive and didn't need managing, therefore they were a threat to the hierarchy.

You never thought being good at your job was a sin did you? Think again. In a dysfunctional organisation being good at your job and requiring little management is dangerous. Learned helplessness, continually asking for your managers attention and hanging on their every word is so much better from the managers perspective. You need to be good boot lickers.
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Old 8th Jun 2009, 00:27
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Gosh you guys are boring.

Handbags at 10 paces again.

Has there ever been a CC thread which has been positive?

I've got something positive to say about CC. I paxed the other day on the 380, and the CC I have to say were fantastic. Well done. QCCA I guess! Bring on more of them.
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Old 8th Jun 2009, 02:11
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stalking the CC threads again funbags!
wont the pilots play with you
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Old 8th Jun 2009, 07:33
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What is

the FAAA doing about it? it appears the CSM/CSS now can turn up at least one hour earlier trying to collect all the info for their trips. wonder if they going to get paid for it, dont hold your breath!
Rumor has it we are loosing another FA on the airbus? I suppose SR wants more CC on the A180
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Old 8th Jun 2009, 07:50
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Minimum Crew Complement

They start fiiddling with Crew Complements and the Quality of service will plumb new depths.
In bad times wouldnt it be better to offer more service(more crew)rather than less?
Qantas Limbo....how low can we go?
The closure of the Service Desk has been implemented by someone in management who has no clue as to what the Desk did.
They are about to find out.
Its about time CSMs drew the line and let the babosos know.
Start work at sign on time and not a minute before.
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Old 8th Jun 2009, 09:55
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Same old response OCCR. You must be such a boring person to live with. I even compliment the CC and you still complain. Mind you I complemented the QCCA crew, not the old dinosaurs like you. Bring on the QCCA crews, young fresh faces and get rid of the old dinosaurs. Then the passengers might actually compliment QF service! Perish the thought!

What do they say about QF flight attendants..........they are the second best in the world. Who's the best?????????????

Everybody else!!
funbags is offline  
Old 8th Jun 2009, 10:09
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Funbarf The Best

Perhaps you should become an FA.sounds like you would be fantastic.
Oh wait.
You need interpersonal skills,empathy,work well within a team and posess a sense of humour.
You also need to be tolerant,accepting and have well developed listening skills.
Funbarf you wouldnt get through the front door.
With your attitude you will never get a command except on a freighter flying rubber dog shit out of Shanghai(love that line so appropriate).
Funbarf does not play well with others.But he does play well with himself.
Sorry Mods.Funbarf is such an easy target
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Old 8th Jun 2009, 11:40
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heh heh heh......I always laugh at fungusbags posts.....

It doesn't dare comment on the pilots threads as they will laugh at it!
even they do not respects its thoughts!!!!!!!!!!!heh heh.....

so! IT sits in his boring little room and gets excited when the cabin crew post things that have nothing to do with it.

so..... continue with your comments fungabs....... i can see that it makes your day.......we must seem so exciting to you!

remember to be careful with your other past time as it leads to blindness

Last edited by OCCR; 8th Jun 2009 at 12:00.
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Old 8th Jun 2009, 12:06
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The funny thing is that you two took the bait and wasted 5 minutes of your life replying.
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Old 8th Jun 2009, 12:08
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yes I know that twiggs......but its so much fun replying to funbags....plus its late at night here and its boring tv.....
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Old 8th Jun 2009, 12:13
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Louise Twiggs

You wasted 30 seconds being an arbiter
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Old 8th Jun 2009, 12:17
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heh heh heh,,,,,,, very good argus!
love that .......louise!
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