Is DJ really half an Airline?
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Is DJ really half an Airline?
Had real nice one today that may interest PPruNers.
The partner of my office manager was due to fly back from CBR to LST over MEL with DJ departing 0950.
Initially CBR was fogged in, and what can you do. WX delays go with the territtory.
The fog eventually cleared, and then the 737 promply shat itself and went U/S, as they do on occasion.
Our client - the partner - was told that the flight was totally cancelled and was offered a seat on the next days flight - for his weekend home with one day totally lost - no offer or commitment to accommodation overnight.
I waded in at this point asking Sales Support for the passenger to be redirected onto the QF seats I had held in anticipation via a flight interruption manifest only to be greeted by a "we don't do that". Bleeding amazing as this was after they had to call Aerocareless or whichever other plastics recycling and airline ground handling company they use to confirm that the flight was actually cancelled!! Their system and the web showed the flight as live and boarding 1010 over an hour after it had been canned.
We were offered a full refund, ie: go away - our aeroplane is broken and you can have your money back, but then would have had to buy a fresh ticket at full Y as loadings were very heavy.
Subsequently, DJ managed to find an A/C CBR MEL that departed around 1350, too late to get the MEL LST connector and would have turned this into a 13 hour expedition if the late flight into LST was used. We wound up purchasing a MELDPO seat on QF for the poor traveller, and got a whole $4.00 rebate to be used later for him on the unflown MEL LST sector. QF Link BNE were brilliant and cleared the seat at the cheapest possible price.
As I knew it, and as happens now between Rex QF and Alliance,if one is not able to project a service, the psgr is accommodated on a suitable service with another carrier. If all that was available was full Y class, then the airline with the broken aeroplane wore that, and the same operated in reverse.
This is the finest example of total disregard for the travelling public and total lack of Airline culture that I have seen in many years and ranks right up there with Chinese carriers for ineptitude. Really, if Ops Control and/or Shambles Planning arent aware of an unserviceability, where the hell is the days schedule going?
It reinforces a view I have had from the beginning, that Virgin Blue is not a real airline, just a rich mans toy driven by excellent marketing and very willing and eager wide eyed staff. Time o grow up I feel. Australia does not need Euro cattle carriers.
Time to stand back and have a good look at yourselves and what you are being fed by management as DJ is a million dollar aeroplane with a 50 cent flight deck.
Not an isolated incident either. A mate's 16yo daughter took 14 hours to get from LST to SYD recently, initially due to the dreaded fog in MEL, but subsequently 6 hours on the deck in ADL and another 4 in MEL. Accommodation on QF would have left a happier psgr and they may have even tried DJ again.
If Virgin Blue wishes to be considered a serious airline, then now would be a good time to start acting like one. Personally, I cannot see it happening, and will think twice before offering them as an alternative.
Waiting for incoming - with much glee
EWL
The partner of my office manager was due to fly back from CBR to LST over MEL with DJ departing 0950.
Initially CBR was fogged in, and what can you do. WX delays go with the territtory.
The fog eventually cleared, and then the 737 promply shat itself and went U/S, as they do on occasion.
Our client - the partner - was told that the flight was totally cancelled and was offered a seat on the next days flight - for his weekend home with one day totally lost - no offer or commitment to accommodation overnight.
I waded in at this point asking Sales Support for the passenger to be redirected onto the QF seats I had held in anticipation via a flight interruption manifest only to be greeted by a "we don't do that". Bleeding amazing as this was after they had to call Aerocareless or whichever other plastics recycling and airline ground handling company they use to confirm that the flight was actually cancelled!! Their system and the web showed the flight as live and boarding 1010 over an hour after it had been canned.
We were offered a full refund, ie: go away - our aeroplane is broken and you can have your money back, but then would have had to buy a fresh ticket at full Y as loadings were very heavy.
Subsequently, DJ managed to find an A/C CBR MEL that departed around 1350, too late to get the MEL LST connector and would have turned this into a 13 hour expedition if the late flight into LST was used. We wound up purchasing a MELDPO seat on QF for the poor traveller, and got a whole $4.00 rebate to be used later for him on the unflown MEL LST sector. QF Link BNE were brilliant and cleared the seat at the cheapest possible price.
As I knew it, and as happens now between Rex QF and Alliance,if one is not able to project a service, the psgr is accommodated on a suitable service with another carrier. If all that was available was full Y class, then the airline with the broken aeroplane wore that, and the same operated in reverse.
This is the finest example of total disregard for the travelling public and total lack of Airline culture that I have seen in many years and ranks right up there with Chinese carriers for ineptitude. Really, if Ops Control and/or Shambles Planning arent aware of an unserviceability, where the hell is the days schedule going?
It reinforces a view I have had from the beginning, that Virgin Blue is not a real airline, just a rich mans toy driven by excellent marketing and very willing and eager wide eyed staff. Time o grow up I feel. Australia does not need Euro cattle carriers.
Time to stand back and have a good look at yourselves and what you are being fed by management as DJ is a million dollar aeroplane with a 50 cent flight deck.
Not an isolated incident either. A mate's 16yo daughter took 14 hours to get from LST to SYD recently, initially due to the dreaded fog in MEL, but subsequently 6 hours on the deck in ADL and another 4 in MEL. Accommodation on QF would have left a happier psgr and they may have even tried DJ again.
If Virgin Blue wishes to be considered a serious airline, then now would be a good time to start acting like one. Personally, I cannot see it happening, and will think twice before offering them as an alternative.
Waiting for incoming - with much glee
EWL
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EWL
As a travel agent one would think you would know the
definition of a low cost airline or no frills as they are known,
like Southwest, Easyjet and Ryanair, Virgin Blue does the
same and does not have to offer accommodation or transfer
pax to other airlines in case of a cancelled flight, just a full refund
or the next flight, all the above examples are profitable and
pax are willing to put up with the occasional stuffup when
it occures.
But lets get down to the nitty gritty as to why you are bitter
and twisted over VB and have a shot whenever the oppartunity
arises. Could it be that VB have just carried their 10 millionth
pax and that some 80% of them booked through the internet
instead of a travel agent? thats most likely 7-8 million that
would have used an agent 5-6 years ago, and I agree a lot
of $$$ now that a T/A will never see, but it is called progress
and one has to face the reality, in the next couple of years
QF will also be up around 80% of bookings over the internet.
Your a very unusal T/A that has never used the 2nd airline
of this country as you mentioned in a post the other day,
maybe you should try it before advising your clients on something
you have never tried yourself, the fact is VB is going gangbusters
so they must be doing something right.
Have a nice day and maybe a Bex and a good lie down.
As a travel agent one would think you would know the
definition of a low cost airline or no frills as they are known,
like Southwest, Easyjet and Ryanair, Virgin Blue does the
same and does not have to offer accommodation or transfer
pax to other airlines in case of a cancelled flight, just a full refund
or the next flight, all the above examples are profitable and
pax are willing to put up with the occasional stuffup when
it occures.
But lets get down to the nitty gritty as to why you are bitter
and twisted over VB and have a shot whenever the oppartunity
arises. Could it be that VB have just carried their 10 millionth
pax and that some 80% of them booked through the internet
instead of a travel agent? thats most likely 7-8 million that
would have used an agent 5-6 years ago, and I agree a lot
of $$$ now that a T/A will never see, but it is called progress
and one has to face the reality, in the next couple of years
QF will also be up around 80% of bookings over the internet.
Your a very unusal T/A that has never used the 2nd airline
of this country as you mentioned in a post the other day,
maybe you should try it before advising your clients on something
you have never tried yourself, the fact is VB is going gangbusters
so they must be doing something right.
Have a nice day and maybe a Bex and a good lie down.
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EWL half and airline or half the truth ?
“It reinforces a view I have had from the beginning, that Virgin Blue is not a real airline”
While no doubt VB stuff up from time to time, any unbiased comment would also say QF has had more than their fair share of similar stuff ups recently.
Being in the travel industry, is your comment more to do with industry resentment of the loss of fat commissions payed until the emergence of VB and the inevitable demise of Ansett.
Looking around the travel agents in my area it is very obvious the industry has had massive changes and a dose of reality forced upon it, like the airlines themselves, after the political destruction of Compass Mark 1, the collapse of Ansett through the likes of VB entering the cosy, protected and up until then, a high cost, high margin industry which the vast majority of Australians could not afford.
VB, must do something right, as their market share is growing with a majority using commission free, online booking which like it or not keeps costs down. The old expensive, political and unaffordable duopoly is dead and gone forever.
Most people in the advise industry have to state vested interests when passing comment or advise, perhaps you could tell us the commission rates of QF etc vs VB ?
My vested interests: I don’t work for any airline or have any interests in the travel industry ….. regardless good luck in the industry, it must be tough and I suspect long term, will get even tougher.
“It reinforces a view I have had from the beginning, that Virgin Blue is not a real airline”
While no doubt VB stuff up from time to time, any unbiased comment would also say QF has had more than their fair share of similar stuff ups recently.
Being in the travel industry, is your comment more to do with industry resentment of the loss of fat commissions payed until the emergence of VB and the inevitable demise of Ansett.
Looking around the travel agents in my area it is very obvious the industry has had massive changes and a dose of reality forced upon it, like the airlines themselves, after the political destruction of Compass Mark 1, the collapse of Ansett through the likes of VB entering the cosy, protected and up until then, a high cost, high margin industry which the vast majority of Australians could not afford.
VB, must do something right, as their market share is growing with a majority using commission free, online booking which like it or not keeps costs down. The old expensive, political and unaffordable duopoly is dead and gone forever.
Most people in the advise industry have to state vested interests when passing comment or advise, perhaps you could tell us the commission rates of QF etc vs VB ?
My vested interests: I don’t work for any airline or have any interests in the travel industry ….. regardless good luck in the industry, it must be tough and I suspect long term, will get even tougher.
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Wow, EWL you have certainly got your knickers in a knot. Here are some facts about VB that you may be interested in. Last Friday there was some very ordinary weather in Melbourne and Sydney with Fog. As a result there were significant delays across the country. My example relates to Sydney only. But due to Fog and the an aircraft going Tech, there was chaos in Sydney with some very annoyed pax. As a result the airport manager informed me that on Friday VB put 200+ passengers in accomodation gave EVERY disrupted passenger a free flight and put some pax on QF flights at huge expense. So I guess this goes against everything you stand for in your previous post, and remember, this came stright from the SY Airport managers mouth. It cost us HEAPS.
Another incorrect point you made was "Australia doesnt need Euro cattle carriers", well I hate to tell you, Not only did OZ NEED them, they wanted them, as indicated by us carrying our 10 millionth passenger recently.
Also, what were you implying by you comment "multi million dollar airoplane with a 50 cent flight deck ?". Sounds to me like youre a frustrated jealous pilot who could never crack it in the big time.
Why not tell us where your resentment stems from, because I think a previous post hit the nail on the head with the comment about your lost commission.
Another incorrect point you made was "Australia doesnt need Euro cattle carriers", well I hate to tell you, Not only did OZ NEED them, they wanted them, as indicated by us carrying our 10 millionth passenger recently.
Also, what were you implying by you comment "multi million dollar airoplane with a 50 cent flight deck ?". Sounds to me like youre a frustrated jealous pilot who could never crack it in the big time.
Why not tell us where your resentment stems from, because I think a previous post hit the nail on the head with the comment about your lost commission.
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Dont mean to pull you of your high horse go_dj but Virgin is nothing like Southwest.
To start with Southwest recognise the worth of their pilots and pay them accordingly. A typical Southwest Captain will retire a millionare thanks to the stock options that form part of his/her package.
I guess that you are right about progress though, and it seems that in Australia, this so called progress of yours mandates that pilots sit in 50 cent cockpits.
Virgin is for kiddies that want to go zoom in wittle pwanes up in the big blue sky. Grown ups work for real airlines that pay them what they are worth!!
Bugsmasha:
Virgin? bigtime? Get serious!
To start with Southwest recognise the worth of their pilots and pay them accordingly. A typical Southwest Captain will retire a millionare thanks to the stock options that form part of his/her package.
I guess that you are right about progress though, and it seems that in Australia, this so called progress of yours mandates that pilots sit in 50 cent cockpits.
Virgin is for kiddies that want to go zoom in wittle pwanes up in the big blue sky. Grown ups work for real airlines that pay them what they are worth!!
Bugsmasha:
Virgin? bigtime? Get serious!
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EWL
quote Time to stand back and have a good look at yourselves and what you are being fed by management as DJ is a million dollar aeroplane with a 50 cent flight deck.
EWL what the hell does this mean
quote It reinforces a view I have had from the beginning, that Virgin Blue is not a real airline, just a rich mans toy driven by excellent marketing and very willing and eager wide eyed staff. Time o grow up I feel. Australia does not need Euro cattle carriers.
EWL maybe a new name would be in order or go find some other forum to vent your frustration out on.
I thought PPRUNE was for aviation professionals
quote Time to stand back and have a good look at yourselves and what you are being fed by management as DJ is a million dollar aeroplane with a 50 cent flight deck.
EWL what the hell does this mean
quote It reinforces a view I have had from the beginning, that Virgin Blue is not a real airline, just a rich mans toy driven by excellent marketing and very willing and eager wide eyed staff. Time o grow up I feel. Australia does not need Euro cattle carriers.
EWL maybe a new name would be in order or go find some other forum to vent your frustration out on.
I thought PPRUNE was for aviation professionals
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I knew I had opened a can of worms here, and it was intended.
This little black dack worked for a very good low cost airline too, but they behaved like an airline, and accommodated passengers on alternate carriers whatever the cost if an aeroplane shat itself.
As to not selling DJ, you will find we get 7% commission with 3% overide after flown on their services so that is obviously not a factor and even though we have no services out of the local airports, sell around $10,000 a month and have moved several substantial groups on their services. Another $8000.00 group is booked for November.
What makes it hard for travel planners and the public is that you cannot rely on being in a certain place at close to a certain time as there is no protection mechanism in place to ensure it. Being offered travel 24 hours later does not cut it. We are not a Flight Centre (here's your ticket - sod off!) but make ourselves available to clients if there is a problem. That is wy they come back to us.
Sure, there is no guarantee with any carrier at high load times, but the old rule was accommodate psgrs on any available carrier through a FIM on agreement made between the carriers. This was generally done at ticketed value although at times full Y had to be - and was paid. Simple customer service.
go_dj Would you kindly enlighten me as to my last shot at DJ? This sort of info should be taken on board rather than scoffed at as it all relates to retention of customers, and as for a cut price carrier in about 50% of cases DJ is within $20.00 of QF on the low side or actually dearer, so compare apples with apples.
Snowballs - I hope you are not including the TMW diversion as a stuff up, but QF are far from perfect I agree. Travel is not and never has been a high margin industry - commissions range from 5 to 14% (with overides) and in my experience have never been higher than that.
Bugsmasha - If DJ did accommodate psgrs on QF ex SYD during WX and U/S problems, then why not in this case? I had the seats protected for the psgr but got a "We don't do that" response. Read above. I am pulling about 9.7% on DJ and generally it goes fine. I perceive the problem as a lack of old heads and experience to draw upon. My Travel Agency is doing extremely well on mostly international corporate business, and I do not appreciate losing 2 hours trying to overcome the ineptitude of some former car detailer at Aerocrap CBR and the policies of a domestic airline to try and get a passenger to his destination.
Thumpa - if you do not like the thread of a post, ignore it - simple isn't it. DJ has the potential to carry 50% of the market domestically, ut need to look at basic operaional requirements. Maybe that may have some impact on aviation professionals?
It does take a lot for me to get off my bike, much less kick it over as well, but this one has done it nicely. Hopefully this will get to DJ management and some things will be at least reviewed.
Best all
EWL
This little black dack worked for a very good low cost airline too, but they behaved like an airline, and accommodated passengers on alternate carriers whatever the cost if an aeroplane shat itself.
As to not selling DJ, you will find we get 7% commission with 3% overide after flown on their services so that is obviously not a factor and even though we have no services out of the local airports, sell around $10,000 a month and have moved several substantial groups on their services. Another $8000.00 group is booked for November.
What makes it hard for travel planners and the public is that you cannot rely on being in a certain place at close to a certain time as there is no protection mechanism in place to ensure it. Being offered travel 24 hours later does not cut it. We are not a Flight Centre (here's your ticket - sod off!) but make ourselves available to clients if there is a problem. That is wy they come back to us.
Sure, there is no guarantee with any carrier at high load times, but the old rule was accommodate psgrs on any available carrier through a FIM on agreement made between the carriers. This was generally done at ticketed value although at times full Y had to be - and was paid. Simple customer service.
go_dj Would you kindly enlighten me as to my last shot at DJ? This sort of info should be taken on board rather than scoffed at as it all relates to retention of customers, and as for a cut price carrier in about 50% of cases DJ is within $20.00 of QF on the low side or actually dearer, so compare apples with apples.
Snowballs - I hope you are not including the TMW diversion as a stuff up, but QF are far from perfect I agree. Travel is not and never has been a high margin industry - commissions range from 5 to 14% (with overides) and in my experience have never been higher than that.
Bugsmasha - If DJ did accommodate psgrs on QF ex SYD during WX and U/S problems, then why not in this case? I had the seats protected for the psgr but got a "We don't do that" response. Read above. I am pulling about 9.7% on DJ and generally it goes fine. I perceive the problem as a lack of old heads and experience to draw upon. My Travel Agency is doing extremely well on mostly international corporate business, and I do not appreciate losing 2 hours trying to overcome the ineptitude of some former car detailer at Aerocrap CBR and the policies of a domestic airline to try and get a passenger to his destination.
Thumpa - if you do not like the thread of a post, ignore it - simple isn't it. DJ has the potential to carry 50% of the market domestically, ut need to look at basic operaional requirements. Maybe that may have some impact on aviation professionals?
It does take a lot for me to get off my bike, much less kick it over as well, but this one has done it nicely. Hopefully this will get to DJ management and some things will be at least reviewed.
Best all
EWL
The Reverend
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Not a day passes without someone knocking Richard Branson or Virgin Blue. What is it with you guys? Why don't you just leave it alone? Good luck to them, they've proved all the soothsayers wrong. Remember when they first started? All the experts gave them 6 months at the most. Another Compass they said. At least now that 6 months has been extended to 5 years, according to crocodile redundee;
Don't concern yourselves with SARS, there is a far worse virus epidemic right here in our midst. It's called cut down the tall poppies. Talk about whingeing poms, like in cricket, couldn't touch the aussies if they tried!
Enjoy the perks while you can VB people, within 5 years all will be gone - the scenario is being set a la AN collapse.
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EWL,
Have you actually reported this to the airline. The last time I emailed them with a complaint they rang me back in a couple of days and cleared it up. Ended up someone made a mistake and they apologised.
Have you actually reported this to the airline. The last time I emailed them with a complaint they rang me back in a couple of days and cleared it up. Ended up someone made a mistake and they apologised.
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Hot Dog
Do you not consider there may actually be a gap in service standards here that needs addressing?
All very well to leap on the RB Bandwagon, but if something is substandard would it not be a good idea to look at improving it?
It costs 25% less to retain a customer than to find a new one.
EWL
737opsguy.
I did make numerous phone calls to Sales and res, but that is something I should have done and now will.
I will go through Mary Tassone in groups to get the right path. She is a dream to deal with and nothing is too much trouble for her.
Thanks for correcting the brain fade.
Regards
EWL
Do you not consider there may actually be a gap in service standards here that needs addressing?
All very well to leap on the RB Bandwagon, but if something is substandard would it not be a good idea to look at improving it?
It costs 25% less to retain a customer than to find a new one.
EWL
737opsguy.
I did make numerous phone calls to Sales and res, but that is something I should have done and now will.
I will go through Mary Tassone in groups to get the right path. She is a dream to deal with and nothing is too much trouble for her.
Thanks for correcting the brain fade.
Regards
EWL
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Standards ,conditions,price----its up to what people want.
Everyone is fooled by Virgins cheap prices,but unless you a very lucky person at the right time theres not much difference.
Inconvenience was my biggest concern.As Virgin grow it may be better ,but from perth to cairns a while ago you had stops here and there(far enough),but many hours wait or not arriving until midnight and leaving 6+ hours later.Its a bit like driving over town when petrol is 2 cents cheaper.
To plan ahead for a holiday or travel isnt much difference---in Nov ,Perth Brisbane return is $40 cheaper on Virgin.
For me i hit Perth on Qantas airlink,so im not going to stuff around getting bags and going next door ,plus probably wait umpteen hours ,when i can just go and have a Crowny in the Qantas lounge.
But to be fair ,Virgin has got a lot of people flying especially those on no time frame and can pull an el-cheapo fare to go and visit the relies etc.
But the competition keeps it cheaper hopefully.
No more cheap fares in NW WA since Ansett went kaput
Everyone is fooled by Virgins cheap prices,but unless you a very lucky person at the right time theres not much difference.
Inconvenience was my biggest concern.As Virgin grow it may be better ,but from perth to cairns a while ago you had stops here and there(far enough),but many hours wait or not arriving until midnight and leaving 6+ hours later.Its a bit like driving over town when petrol is 2 cents cheaper.
To plan ahead for a holiday or travel isnt much difference---in Nov ,Perth Brisbane return is $40 cheaper on Virgin.
For me i hit Perth on Qantas airlink,so im not going to stuff around getting bags and going next door ,plus probably wait umpteen hours ,when i can just go and have a Crowny in the Qantas lounge.
But to be fair ,Virgin has got a lot of people flying especially those on no time frame and can pull an el-cheapo fare to go and visit the relies etc.
But the competition keeps it cheaper hopefully.
No more cheap fares in NW WA since Ansett went kaput
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Well butter me on both sides, and call me Martha!!
I have just been contacted by a very nice gentleman frorm DJ who advised me that the incident mentioned is indeed under review as to procedures and outcomes. The PPruNe insertion seemed to do the job.
This is a very pleasing thing in itself, as noone from the Rat has ever bothered to do this, let alone on a Saturday evening.
It would appear a major breakdown in communication and several other factors came into play in this fiasco, and I am only too willing to give them the benefit of the doubt as Virgin Blue obviously does not wish to project the image that Friday 23 May ex CBR did.
10 points and an elephant stamp!!
For those of you that leapt to the defence of your airline, well done - BUT - ensure you know what suit is trumps before you play your hand. Not one of us, let alone any airline is automatically in the right on all occasions. Humans carry no warranty.
DJ has years to go to build the culture that will make it truly great, but with people like the guy that requested I call him, effort and love for one's airline will more than fill the gap in the interim.
The comment stands though. It was an amateur effort all round. no airline is perfect, but if nobody tells you its broke, then you cannot fix it can you?
Feeling much happier with life here too.
Best all
EWL
No matter how good you get peoples, I still cannot get warm and fuzzy about RB - Sorry - just something in the dead zone that waves flags at me, but let us give him his due. What a brilliant businessman. Good luck to him.
I have just been contacted by a very nice gentleman frorm DJ who advised me that the incident mentioned is indeed under review as to procedures and outcomes. The PPruNe insertion seemed to do the job.
This is a very pleasing thing in itself, as noone from the Rat has ever bothered to do this, let alone on a Saturday evening.
It would appear a major breakdown in communication and several other factors came into play in this fiasco, and I am only too willing to give them the benefit of the doubt as Virgin Blue obviously does not wish to project the image that Friday 23 May ex CBR did.
10 points and an elephant stamp!!
For those of you that leapt to the defence of your airline, well done - BUT - ensure you know what suit is trumps before you play your hand. Not one of us, let alone any airline is automatically in the right on all occasions. Humans carry no warranty.
DJ has years to go to build the culture that will make it truly great, but with people like the guy that requested I call him, effort and love for one's airline will more than fill the gap in the interim.
The comment stands though. It was an amateur effort all round. no airline is perfect, but if nobody tells you its broke, then you cannot fix it can you?
Feeling much happier with life here too.
Best all
EWL
No matter how good you get peoples, I still cannot get warm and fuzzy about RB - Sorry - just something in the dead zone that waves flags at me, but let us give him his due. What a brilliant businessman. Good luck to him.
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Probably not kym, but I seem to be tolerated here.
I do feel it is pertinent that aircrew get a glimpse of what is happening down he back, and things that affect their loads and future viability.
If told to pull my head in by Woomera or Danny I will most certainly do so.
Best regards
EWL
I do feel it is pertinent that aircrew get a glimpse of what is happening down he back, and things that affect their loads and future viability.
If told to pull my head in by Woomera or Danny I will most certainly do so.
Best regards
EWL
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BLO -
That is a fair call, but when you can actually pay more to fly DJ rather than QF on certain days and port pairs, does that call not become invalid?
EWL
That is a fair call, but when you can actually pay more to fly DJ rather than QF on certain days and port pairs, does that call not become invalid?
EWL
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AT least
Gotta admit, recently flew Virgin, small spaces between the seats, no food or drinks (nor did I pay for it in my ticket), great staff, bad weather...
I think at all times they acted professionally and patiently.
Well done..
I think at all times they acted professionally and patiently.
Well done..
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Aussie Rotor "Everyone is fooled by Virgins cheap prices----" Let's do a quick survey. 1 Adult, 1 Way (on the net, of course!) 1 month from now. Early/late evening flight.(assuming a day's business,a few beers & a feed before heading off to the airport.) ML-BN: VB $139.00 QF $143.31 CB-BN: " $ 129.00 " $137.81(via SY) (NB. VB via SY $185.00) CS-BN: " $209.00 " $165.57 DN-BN: " $250.00 " $192.79 PH-BN: " $370.00 " $264.84 Total for VB: $1097.00 Total for QF: $904.32 !!!!!!! The VB "smoke & mirrors" is working. Cheers Maus
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Join Date: Apr 2000
Location: Devonport Tasmania Australia
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Now there is a measured and condisered approach to a problem that has now been taken on board by DJ and is being looked at.
If it is broke, and nobody tells you BLO, then how in hell does one fix it.
EWL
If it is broke, and nobody tells you BLO, then how in hell does one fix it.
EWL