Unbelievably disgraceful service
Jetstar
The flight was held up due weather.
I wanted a snack. I tried THREE times to flag down the cabin skirt. She looked straight ahead and ignored me.
I got her attention when I tapped her on the arm.
The coffee came in two minutes. The microwaved pie and sausage roll took all of twenty minutes. Just in time to shovel it down and then prep for the landing.
J* you can do better - I hope !
I wanted a snack. I tried THREE times to flag down the cabin skirt. She looked straight ahead and ignored me.
I got her attention when I tapped her on the arm.
The coffee came in two minutes. The microwaved pie and sausage roll took all of twenty minutes. Just in time to shovel it down and then prep for the landing.
J* you can do better - I hope !
The flight was held up due weather.
I wanted a snack. I tried THREE times to flag down the cabin skirt. She looked straight ahead and ignored me.
I got her attention when I tapped her on the arm.
The coffee came in two minutes. The microwaved pie and sausage roll took all of twenty minutes. Just in time to shovel it down and then prep for the landing.
J* you can do better - I hope !
I wanted a snack. I tried THREE times to flag down the cabin skirt. She looked straight ahead and ignored me.
I got her attention when I tapped her on the arm.
The coffee came in two minutes. The microwaved pie and sausage roll took all of twenty minutes. Just in time to shovel it down and then prep for the landing.
J* you can do better - I hope !
SHVC
I don't think your analogy is very valid!
A more correct statement would read :
QF more pax , more calls , long wait - " MORE STAFF NEEDED "
VA less pax " ,less calls , less wait- sufficient staff to answer quickly.
Seems like VA have got the staff to call ration needs correct.
Time for QF to lift their game.
I don't think your analogy is very valid!
A more correct statement would read :
QF more pax , more calls , long wait - " MORE STAFF NEEDED "
VA less pax " ,less calls , less wait- sufficient staff to answer quickly.
Seems like VA have got the staff to call ration needs correct.
Time for QF to lift their game.
Last edited by RodH; 3rd Mar 2022 at 02:04. Reason: typo
.........the cabin skirt.
Can the OP get to the Head office and demand a refund and cause a scene? Or do you have any television "watch dog" type of programs where they investigate bad service and bad companies, which might possibly embarrass the company into giving you your refund as a 'gesture of goodwill' ?
Piss-poor treatment of the customer, but sadly nobody will listen to the pilots. I was physically assaulted by a baggage handler once, after I remonstrated with him because he was throwing the customer's suitcases out of the hold and missing the conveyor belt, so the cases were all dropping 8 feet onto the concrete. My management could hardly have cared less about me.
Aviation seems to have gone past the point where airlines care about anything other than profit.
i doubt that .. plenty more similar cases there already. Unfortunately I can’t post urls to give a direct link but simply open Facebook and search for Qantas. Go to their homepage and scroll down. I have only scrolled down a few pages and already three similar cases.
Social media is not going to persuade Alan to spend more money on call centre staffing
Not sure why the culture at the Qantas group is so toxic to it’s paying passengers. But it is. I cannot remember many journeys where I did not have a disagreeable experience in the time between checking in and collecting my bag off the carousel.
By way of comparison, I cannot remember ANY journeys where I had a disagreeable experience travelling on SQ and EK.
QF has been my airline of last resort. I am aware that there are many worse than QF, mostly all third world LCCs which I flatly refuse to travel with.
Qantas management need to ask themselves why their staff are unable to conceal the joy they feel in treating paying passengers with such contempt. FWIW, I speak as a J traveller.
Could it be the heavily unionised workforce? Does anyone ever get fired for bad attitude? I feel that all check in staff and cabin crew are CFMEU thugs-in-training.
By way of comparison, I cannot remember ANY journeys where I had a disagreeable experience travelling on SQ and EK.
QF has been my airline of last resort. I am aware that there are many worse than QF, mostly all third world LCCs which I flatly refuse to travel with.
Qantas management need to ask themselves why their staff are unable to conceal the joy they feel in treating paying passengers with such contempt. FWIW, I speak as a J traveller.
Could it be the heavily unionised workforce? Does anyone ever get fired for bad attitude? I feel that all check in staff and cabin crew are CFMEU thugs-in-training.
It's definitely not the fact that the workforce is unionised...
Probably the fact lately that most of their crews have been screwed sideways by management has morale low with the roll on effect of lowered service standards.
I have flown Qantas a few times and have never had a bad customer service experience from them, even at the tail end of long haul flights where everyone is ready to finish up.
Perhaps you should look at your attitude and just see if it is being mirrored back at you...
Probably the fact lately that most of their crews have been screwed sideways by management has morale low with the roll on effect of lowered service standards.
I have flown Qantas a few times and have never had a bad customer service experience from them, even at the tail end of long haul flights where everyone is ready to finish up.
Perhaps you should look at your attitude and just see if it is being mirrored back at you...
The microwaved pie and sausage roll took all of twenty minutes.
I doubt even Warnie would eat that garbage.
