Not sure why the culture at the Qantas group is so toxic to it’s paying passengers. But it is. I cannot remember many journeys where I did not have a disagreeable experience in the time between checking in and collecting my bag off the carousel.
By way of comparison, I cannot remember ANY journeys where I had a disagreeable experience travelling on SQ and EK.
QF has been my airline of last resort. I am aware that there are many worse than QF, mostly all third world LCCs which I flatly refuse to travel with.
Qantas management need to ask themselves why their staff are unable to conceal the joy they feel in treating paying passengers with such contempt. FWIW, I speak as a J traveller.
Could it be the heavily unionised workforce? Does anyone ever get fired for bad attitude? I feel that all check in staff and cabin crew are CFMEU thugs-in-training.