MAn on Hold for 15 Hours Qantas
Thread Starter
Join Date: Feb 2009
Location: on the edge
Posts: 823
Likes: 0
Received 0 Likes
on
0 Posts
Join Date: Nov 2003
Location: Melbourne
Age: 60
Posts: 952
Likes: 0
Received 0 Likes
on
0 Posts
Difficult to believe.
Oddly, from the comments from The Age in Melbourne, most of the readers don't believe him either
Welcome to Qantas, please hold - for 15 hours
DIVOSH!
Oddly, from the comments from The Age in Melbourne, most of the readers don't believe him either
Welcome to Qantas, please hold - for 15 hours
DIVOSH!
Join Date: Apr 2012
Location: Bali
Posts: 96
Likes: 0
Received 0 Likes
on
0 Posts
and QF have not admitted it but offered to pay his phone bill for the 15 hour on hold call to their call centre. He has records of a 15 hour call to their call centre.
Qantas confirmed it was investigating but had found no record of such a wait.
''In fact, our average contact contact centre wait time during that period was under a minute and the longest wait time was 17 minutes,'' a spokesman said.
The airline apologised for a separate issue where Mr Kahn's booking was cancelled due to a system error. It was reinstated
Qantas confirmed it was investigating but had found no record of such a wait.
''In fact, our average contact contact centre wait time during that period was under a minute and the longest wait time was 17 minutes,'' a spokesman said.
The airline apologised for a separate issue where Mr Kahn's booking was cancelled due to a system error. It was reinstated
Join Date: Apr 2008
Location: Australia
Posts: 15
Likes: 0
Received 0 Likes
on
0 Posts
Somebody with the exact same name, also from Adelaide, appeared in another story a few days earlier.
Herald Sun
Edit: Appears you need to register to read the article.
Herald Sun
Edit: Appears you need to register to read the article.
Last edited by Jay & Silent Bob; 3rd Aug 2012 at 04:03.
And the UK's Daily Mail take on this article......
Qantas leaves customer on hold for 15 HOURS | Mail Online
Qantas leaves customer on hold for 15 HOURS | Mail Online