Ruckus on Jetstar Aircraft
Thread Starter
Join Date: Jun 2007
Location: Hobbit
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
Ruckus on Jetstar Aircraft
From today's 'Sunday Tasmanian' -
A JETSTAR flight was cancelled and four or five passengers detained by Australia Federal Police last night after an argument over luggage escalated into a shouting match.
Jetstar spokeswoman Andrea Wait confirmed that Jetstar flight JQ724, from Hobart to Sydney, had been delayed then cancelled and rearranged after an argument between staff and a few passengers.
"An argument between staff and multiple passengers about oversized baggage become heated, and the passengers were asked to leave the plane," Ms Wait said.
"The passengers continued to argue with staff but were eventually removed and were detained by police."
Ms Wait said Jetstar was forced to reschedule the flight for 9am today as the pilot had exceeded his daily flying hours by the time the situation was resolved.
"We were unable to reschedule the flight this evening as the pilot had already reached his allotted hours for the day, but we have organised another flight for them in the morning."
A passenger on the plane, who was identified only as Malcolm, said the 7.30pm flight was delayed by almost 45 minutes while a group of businessmen and staff had a heated argument over luggage.
"Before we boarded, there was an argument between Jetstar staff and about four or five passengers," Malcolm said.
"The argument then reignited when these passengers boarded the plane and a scuffle ensued between them and staff."
The passenger compared the scuffle to a rugby scrum, but said nobody had been hurt.
"I think they were trying to bring an oversized bag onto the plane after they had been told they couldn't, and next thing you know they were shouting their heads off," he said.
"That was followed by a bit of pushing and shoving."
Jetstar organised overnight accommodation for passengers who were not from Hobart and it was believed the passengers forced off the plane would not be flying out on today's rescheduled flight.
A JETSTAR flight was cancelled and four or five passengers detained by Australia Federal Police last night after an argument over luggage escalated into a shouting match.
Jetstar spokeswoman Andrea Wait confirmed that Jetstar flight JQ724, from Hobart to Sydney, had been delayed then cancelled and rearranged after an argument between staff and a few passengers.
"An argument between staff and multiple passengers about oversized baggage become heated, and the passengers were asked to leave the plane," Ms Wait said.
"The passengers continued to argue with staff but were eventually removed and were detained by police."
Ms Wait said Jetstar was forced to reschedule the flight for 9am today as the pilot had exceeded his daily flying hours by the time the situation was resolved.
"We were unable to reschedule the flight this evening as the pilot had already reached his allotted hours for the day, but we have organised another flight for them in the morning."
A passenger on the plane, who was identified only as Malcolm, said the 7.30pm flight was delayed by almost 45 minutes while a group of businessmen and staff had a heated argument over luggage.
"Before we boarded, there was an argument between Jetstar staff and about four or five passengers," Malcolm said.
"The argument then reignited when these passengers boarded the plane and a scuffle ensued between them and staff."
The passenger compared the scuffle to a rugby scrum, but said nobody had been hurt.
"I think they were trying to bring an oversized bag onto the plane after they had been told they couldn't, and next thing you know they were shouting their heads off," he said.
"That was followed by a bit of pushing and shoving."
Jetstar organised overnight accommodation for passengers who were not from Hobart and it was believed the passengers forced off the plane would not be flying out on today's rescheduled flight.
Join Date: Dec 2002
Location: Australia
Posts: 2,382
Likes: 0
Received 0 Likes
on
0 Posts
I back Jetstar on this one. Read the fine print.
If you think you are going to go a-b "low cost" and also get big/heavy bags on at no extra cost you are going to be disappointed.
If you are going to travel on a low cost carrier you have to be willing to inform yourself of what the catches are. There are no free rides, there is no such thing as low cost. You pay indirectly for less convenience (bags/fees etc) less back up in a disrupt and possibly an 18 year old in the RHS, imported cabin crew amongst other treats.
As for those that think they can shout, scream or abuse others in the presence of other fare paying passengers (with children) my attitude is:
Get the AFP to throw them on the concrete if needed. Zero tolerance.
If you think you are going to go a-b "low cost" and also get big/heavy bags on at no extra cost you are going to be disappointed.
If you are going to travel on a low cost carrier you have to be willing to inform yourself of what the catches are. There are no free rides, there is no such thing as low cost. You pay indirectly for less convenience (bags/fees etc) less back up in a disrupt and possibly an 18 year old in the RHS, imported cabin crew amongst other treats.
As for those that think they can shout, scream or abuse others in the presence of other fare paying passengers (with children) my attitude is:
Get the AFP to throw them on the concrete if needed. Zero tolerance.
Last edited by Mr. Hat; 17th Apr 2011 at 03:22. Reason: some genius is amused with a spelling mistake so i changed it
From the details posted, it doesn't appear that being a "Hi-Cost" or "Low-Cost" carrier had anything to do with it.
I'm sure trying to bring on an oversized piece of carry-on luggage onto a QANTAS aircraft would elicit an identical response ... NO.
I'm sure trying to bring on an oversized piece of carry-on luggage onto a QANTAS aircraft would elicit an identical response ... NO.
Join Date: Sep 2003
Location: S37.54 E145.11
Posts: 639
Likes: 0
Received 0 Likes
on
0 Posts
Lets face it, there is a fundamental problem of perception with the "zero up front, pick-your-pocket" LCC model
I think most passengers now carry oversized bags into the cabin simply because they can't be bothered spending the extra time waiting for their luggage at the destination airport carousel.
The number of times I've seen passengers trying to stuff obviously oversized wheeled suitcases into the overhead lockers is mind boggling, resulting in the flight attendants then having to take the suitcase "somewhere down the back".
I am amazed that the airlines and/or CASA don't enforce the cabin luggage requirement as they are scanning the boarding passes (have you seen anyone use those "acceptable luggage racks" that are stationed at every airport departure lounge?) as some of these bags would represent a serious safety hazard in the event of a crash landing and the overhead lockers sprung open disgorging suitcases everywhere.
Can anyone give a reason why the airlines don't enforce the cabin baggage requirement more stringently? Is it because they are scared they will lose customers if they are too diligent?
Join Date: Apr 2008
Location: On a long enough timeline the survival rate for everyone is zero
Posts: 731
Likes: 0
Received 0 Likes
on
0 Posts
peuce, perhaps the question is why they were trying to bring on the oversize piece?
I'll hypothesise it was because if it went below, there would be a significant monetary penalty, probably vastly more than would be the case on a "High Cost" carrier. Pure speculation.
Keg, I believe that QF mainline still operates into HBA, I'm sure the frequency is a lot lower than for the LCC's.
I'll hypothesise it was because if it went below, there would be a significant monetary penalty, probably vastly more than would be the case on a "High Cost" carrier. Pure speculation.
Keg, I believe that QF mainline still operates into HBA, I'm sure the frequency is a lot lower than for the LCC's.
Join Date: Dec 2002
Location: Australia
Posts: 2,382
Likes: 0
Received 0 Likes
on
0 Posts
Fair point Keg.
Still doesn't give people the right to carry on like A grade idiots. Was Hobart Sydney (direct) originally QF? If J* weren't doing it these days would there be anyone doing it at all?
Still doesn't give people the right to carry on like A grade idiots. Was Hobart Sydney (direct) originally QF? If J* weren't doing it these days would there be anyone doing it at all?
QF still do SYD-HBA, MEL-HBA and i think just resumed BNE-HBA, but nowhere near the frequency of its big brother J*. Oversize baggage will become a bigger problem with automated checkin, there is no one to check the size of bags until the pax are basically boarding, and everyone tries to sneak in oversized bags these days. Half the delays are caused by people trying to find a spot for their "hand" luggage!
Nunc est bibendum
I just had a look at our schedule. A daily SYD-HBA departing SYD at 1405. I wonder how well it's doing given the time of day. 
J* has two direct flights- 0725 and 1715.
I agree Hat. Lack of choice doesn't give people an excuse to abuse staff, be disruptive, etc.
J* has two direct flights- 0725 and 1715.I agree Hat. Lack of choice doesn't give people an excuse to abuse staff, be disruptive, etc.
Join Date: Jun 2007
Location: Australia
Posts: 84
Likes: 0
Received 0 Likes
on
0 Posts
LCC, Full Service or in between. I never understand when "some' of the general public walk through the automatic doors of an airport terminal, they turn into complete irrational, arrogant, ignorant bottom feeders and think that it is acceptable to treat airline staff like crap because they don’t like the rules.
Believe me, having money and flying Qantas doesn’t exclude you from being feral. I have seen plenty of wealthier business travellers be feral, J* pax don’t have the market cornered on that one.
Believe me, having money and flying Qantas doesn’t exclude you from being feral. I have seen plenty of wealthier business travellers be feral, J* pax don’t have the market cornered on that one.
Join Date: Aug 2009
Location: Lisbon
Posts: 995
Likes: 0
Received 0 Likes
on
0 Posts
The fact is that this sort of incident is indicataive of the way some members of society have become nothing less than unruly maggots. The decline in the standards and attitudes of people in general is reflected in stories like this sadly. People are becoming more viscious in nature, selfish, uncaring and indifferent towards other humans.
Regardless of what my personal views are of Jetstar, its baggage policies or anything of the like, some people are turning into pathetic feral parasites.
Furthermore, after 6 or 7 years of operating if the public still dont understand how excess baggage costs and or understand that after -30 you won't get on the flight then it only proves that some people are stupid, dumb, braindead inbreds and are incapable of tying their shoe laces or wiping their own sweaty ass.
Regardless of what my personal views are of Jetstar, its baggage policies or anything of the like, some people are turning into pathetic feral parasites.
Furthermore, after 6 or 7 years of operating if the public still dont understand how excess baggage costs and or understand that after -30 you won't get on the flight then it only proves that some people are stupid, dumb, braindead inbreds and are incapable of tying their shoe laces or wiping their own sweaty ass.
Join Date: Dec 2002
Location: Australia
Posts: 2,382
Likes: 0
Received 0 Likes
on
0 Posts
Yep, its the softly softly approach we have in this country to assault and general crime that breeds this kind of behaviour. My opinion? One strike you're out - Forever. We don't need you as the rest of the people are going about their business in an educated fashion.
Bring back the old values. Where is military service when you need it? Where is respect these days? Have you ever noticed how few young men don't offer their seats to women or elderly on the train or bus? Its a disgrace. I've lived in countries where a teenager wouldn't dare occupy a seat ahead of an elder. If they did a dressing down was guaranteed. Here the problem starts at school where even if you fail you still proceed to the next "grade". Why call it "grade" when you haven't met the grade just call it "near enough".
Discipline isn't a bad thing you know.
Bring back the old values. Where is military service when you need it? Where is respect these days? Have you ever noticed how few young men don't offer their seats to women or elderly on the train or bus? Its a disgrace. I've lived in countries where a teenager wouldn't dare occupy a seat ahead of an elder. If they did a dressing down was guaranteed. Here the problem starts at school where even if you fail you still proceed to the next "grade". Why call it "grade" when you haven't met the grade just call it "near enough".
Discipline isn't a bad thing you know.
Join Date: Apr 2011
Location: Melbourne Australia
Age: 28
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Half the delays are caused by people trying to find a spot for their "hand" luggage!
Almighty $
Sadly in many cases it comes down to $$$$
Lost count of the number of times I'd snag an oversize bag either at the gate (if boarding) or onboard, send it to the ground crew and they'd either say they didn't have the manpower to do it (one of them had to be present for boarding & couldn't take it to the hold) the cargo hold was "already closed" or *I* would incur the delay to the cabin crew if they took the bag underneath (haha fat chance & nice try love)
The other 'excuse' would be them trying to tell me that this pax was a Platinum FF or whatever & I shouldn't upset them. Mate, I don't give a stuff if you're ALan Joyce, if your bag is too big it's too damn big!!!
The problem is the same with airlines outside of Oz. I wanted to offload a bag which I guessed easily weighed in the 20kg range the other day, the ground staff couldn't give a toss so what did the in-charge do? Took it & stowed it in business class as the pax was a high-tier FF!!!!
Your head cracks the same when hit by a massive bag in turbulence whether you fly once a year or every day!!!
Madness. Someone is going to be killed one day & when they are CASA & the airlines are going to cop it for negligence.
If you're too cheap to pay excess baggage fees for all your
then you shouldn't be flying.
Lost count of the number of times I'd snag an oversize bag either at the gate (if boarding) or onboard, send it to the ground crew and they'd either say they didn't have the manpower to do it (one of them had to be present for boarding & couldn't take it to the hold) the cargo hold was "already closed" or *I* would incur the delay to the cabin crew if they took the bag underneath (haha fat chance & nice try love)
The other 'excuse' would be them trying to tell me that this pax was a Platinum FF or whatever & I shouldn't upset them. Mate, I don't give a stuff if you're ALan Joyce, if your bag is too big it's too damn big!!!
The problem is the same with airlines outside of Oz. I wanted to offload a bag which I guessed easily weighed in the 20kg range the other day, the ground staff couldn't give a toss so what did the in-charge do? Took it & stowed it in business class as the pax was a high-tier FF!!!!
Your head cracks the same when hit by a massive bag in turbulence whether you fly once a year or every day!!!
Madness. Someone is going to be killed one day & when they are CASA & the airlines are going to cop it for negligence.
If you're too cheap to pay excess baggage fees for all your
then you shouldn't be flying.
Join Date: May 2007
Location: Western Pacific
Posts: 721
Likes: 0
Received 0 Likes
on
0 Posts
When they started charging bus fare (& calling pilots overpaid bus drivers), they attracted a whole different class of customer.
You reap what you sow.
Thanks O'Leary.
You reap what you sow.
Thanks O'Leary.
Join Date: Sep 2006
Location: They seek him here, they seek him there.
Posts: 36
Likes: 0
Received 0 Likes
on
0 Posts
I agree with all of the above but - take away the $10 baggage charge and make the prices the same so you don't have the tight asses trying to save a buck by cramming everything into a suitcase they hope will get past checkin. The same price regardless, bags or not, the way it used to be. Also start enforcing bag sizes, a check rack at the checkin counter that all carry on bags must be placed in, another 10 seconds per pax, with the line ups already there it would make no difference. Some of the flights I've been on I'm amazed the overhead lockers haven't broken off with the weight of bags in them, people struggling to lift their bags up and into the locker, jeez at times it's scary.
Oh and one other off topic thing while I'm having my rant, #$$^%&& that don't turn off their phones, if you catch 'em take 'em outside and shoot 'em.
Oh and one other off topic thing while I'm having my rant, #$$^%&& that don't turn off their phones, if you catch 'em take 'em outside and shoot 'em.